“This company is a nightmare I wound up reporting the transaction to my bank for fraud and changed all my banking info.and reported them to the bbb.when trying to get a refund and cancel policy was hung up on once had to call back and go thru 2 more people was told that deposit was none refundable and then there is a cancelation fee after over an hr the manager finally begrudgingly agreed to the refund.was told 3 to 5 business days.so we will see.”
“This company is a total scam. It took them over a week to give my repair shop an approval for one out of five items in the estimate. I had to be without transport and rely on rental and loaner cars. They sent the approval late on Friday afternoon before a long weekend. It was until mid morning the following Tuesday that the estimate was confirmed.
Once the shop complete the work it demanded to be paid while the complete bill was sent to OxCar Care for reimbursement. Contrary to the practice and reimbursement less the $100 dollar copay the made an excuse to and called it a default of the contract and found all excuses to not pay!
Also once I asked for cancellation of the agreement. Though no payment was made on the contract for repairs the company refused to make a refund of premium paid as no claim has been paid!
Every time o spoke to customer representative they would say all the right things but once all paperwork was filed they refused refunds!
This company is a total scam!”
“I was a the previous sales manager for their St louis Missouri office and i can firmly say after seeing how this company runs is a total scam with abusive leadership. They are prone to not paying out any customer claims or sale reps commissions. Cooperate will threaten everyones jobs and salary any chance they get. They train reps to "sweet talk" people into a policy that wont help them. If a rep doesn't have a sale they are forced to stay behind until they do. Personally they had me working form 7:30am-10pm Monday-Saturday and remote on sundays because their leadership is so faulty. DO NOT BUY A POLICY AND DO NOT WORK FOR THIS SCAM OF A COMPANY”
“This is the worst company i ever heard of...i gave them a $100 to start a policy...THEN I READ THE REVIEWS!!! wow every one was terrible!! i immediately canceled that policy back in november...still havent gotten my money back...people PLEASE PLEASE shop elsewhere. this company is the absolute worse darn shysters!!!!!”
“i work at a dealership, and i submitted my paperwork back on 11/21/2023 and we still have not got paid!!! this is the worst company i have had to deal with for payment on behalf of the customer. they keep telling me that they will call me back. 5x i have called since then and they keep telling me that they will call me back......good thing i don't spend the night here waiting for that phone call!!”
“Lousy customer service. Can never be reached by either yourself or your dealership/mechanic. They also seem to never receive any claim emails either. Didn't even reimburse on my oil change (as they claim they do) Made one claim in a year and a half.... took forever for them to do anything and then finally declined payment. (car was in shoip for weeks) Took same problem to different extended warranty company. It took one phone call, and it was covered and fixed. These are SCAM artists...Do not make the same mistake I made and give them your money or business.”
“I called this company for a quote on my car to see how much it would cost and they have not stopped calling me at all they call me everyday harassment I would advise my personal opinion not to call this company and give them any of your information”
“Lost job & called to CX acct. They were so nice at first and offered to defer month, and lower price going forward. However, they charged me the next month anyway & when I called to get credit, they refused. Cx'd acct due to BAD customer service and false promises.”
“This is the only ext'd warranty my dealership will not accept. PLEASE PLEASE PLEASE before you buy one of these contracts call the claims line. 1 800 301 4074. I GAURANTEE IT WILL TAKE OVER AN HOUR TO TALK TO SOMEONE!! My customer's claim took almost one month to get declined. The reason they didn't cover the transmission? Oh because there was an engine oil leak also and they deemed that as a lack of maintenance. What does the engine oil leak have to do with the transmission failure?”
“I read a lot of the reviews. I would think with this many complaints u guys would get a lawyer an sue the hell out of this company. They clearly are not doing wat they say. I wish everyone would review these type of companies before ever ever to consider giving them ur hard earned money. !!! IM NOT A CUSTOMER THANK GOD!! I WOULD SUE THE FU::: out of these scammers…ITS NOT WAT U GET BS. U SHOULD DO SOMETHING ABOUT IT!!!!”
“Submitted a claim after paying forever and 1st claim was denied for lack of maintenance. I purchased my Porsche macon new and took it to the same dealer every 10,000 miles for oil change and whatever maintenance was due or required. I supplied the receipts to Ox and that was not enough. There has never been an oil leak in my garage and there is some seipage but they say long term oil leak(LIE). Lie only to deny claim. Nothing I can do. They screwed me.”
“Don't buy this! Try calling several times to cancel my warranty. And no one will call you back. No one will pick up the phone. You're on hold for 30 minutes. Is the worst piece of s*** warranty ever period not only that, they did not cover anything, not even an oil change as they say in their ad.”
“Well I hope this does help future customers because it sure didn't help me. I purchased their contacts. Paid my deposit or 1st month. When they sent me my contract nothing was what they said. So I cancelled the very next day verbally. Was promised by Michael that my money would be reimbursed. NOT!!!!! That was 5 months ago and still nothing. Please people DO NOT USE THIS COMPANY!!! TOTALLY A SCAM.
And yes please do verify with them. This will be the do or lie time.”
