“I find the discounting confusing and the availability of stock equally hard to work out. A shirt says that it's buy three then they all cost $129, but when you go to buy 3 shirts they cost $149!. Then there's no validation to say if the discount has been applied or not. I also created a shopping cart with multiple shirts, eventually I has so many that the discounting stopped being applied.
I also find the availabiilty of stock difficult to understand. I went to the physical store and the didn't have the shirt in the colour and size that I wanted. But they did have others and I tried them on and liked them. To get the multiple purchase discount I need to buy 3 at once, so I couldn't buy the ones I wanted at the shop without paying more. So went online to make the order, and one of the shirts I'd tried on in the shop was not available online.”
“This is the fifth Poppy shirt I have bought from Oxford.
I have two that are four years old and still looking great. I am short and these are the perfect length for me. Actually , they are the perfect shirt for this season. Boxy and shorter.
The fabric is cool and doesn’t crush with a seatbelt on. What more could you ask for!”
“Sorry my English is not good enough. This is my first time to go shopping your shop
online yesterday. Your service on line is very nice and shipping service very quickly as well.
Appreciate your services.”
“I wanted to buy a shirt/s for my daughter's boyfriend and found it reasonably difficult navigation around your website for mems shirts. I did not want to have things emailed to me. I just want to see a range like you see on the Iconic website which you also have some of your stock on.”
“Clothes, both men and woman's, are well made and elegant. Accessories are matched perfectly. In store and online shopping is always smooth and efficient.”
“Very swift service and products are true to what they look like online. Very happy with the leather quality and make. Looking forward to my next purchases for Christmas. Highly recommend!”
“Easy website to navigate, quick view feature is nice addition. Find website not as responsive when viewing from mailbox (slow to navigate) courier shipping faster than expected. overall a good shopping experience. Have been happy with all oxford purchases thus far.”
“I would like to congratulate Charlotte on her extraordinary customer service!
Charlotte was the only assistant working in the store when my partner & I visited on Monday, 3 October.
Charlotte remained cool as a cucumber balancing assisting multiple customers at different stages of reviewing product, trying on sizes, making purchases, collecting alterations all while greeting new customers as they entered the store with a cheerful greeting!
Charlotte couldn’t have been more helpful in assisting my partner, myself, and other costumers who arrived during the period of our visit.
Having 10 years of retail experience I really appreciate consummate professionals with superb customer skills & talents. Charlotte clearly is an asset to your company & I commend her to you & thank her sincerely for her care during our visit! I’ll be back!!!
Thanks Charlotte!”
