OYSHO Reviews

Name: OYSHO
Rating: 1.35

1.4 Rating 135 Reviews

7 %

of reviewers recommend OYSHO

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Metrics

1.4

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

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“Missing items from my order, I have been dealing with them for over 6 weeks, each phone call they promise to issue my refund and then silence again. Awful customer service, questionable quality and poor ratings on sustainability if you check out www.goodonyou.eco”

Helpful Report

Posted 3 years ago

“Refused to return or exchange a pair of leggings for being a few days out of the 30 day policy (due to ill health). For the sake of £40 and letting me be able to swap a pair or leggings they have lost a good customer! The customer service was also shockingly poor and unhelpful. Really need to up their game to compete with rival companies that know how to look after their customers and don't penalise you for bad circumstances.”

Helpful Report

Posted 3 years ago

“Do not buy anything at oysho! You only discover that the product is not as expected after you wore it, which makes it impossible to return it. The customer service is very very unfriendly and unwilling to cooperate. I have bought several products at Oysho and I have never been satisfied. The bikini that I bought lost its colour after I swam in the sea/pool or a couple of times. In addition, I have bought two sport leggings. From one of them, the lacing was of terrible quality so I had to restitch it myself after a short while and the other legging is transparent for sweating, meaning that you can see your belly sweat and the shape of your underwear after some heavy cardio. I”

Helpful Report

Posted 3 years ago

“Why on earth did I decide to buy something on Oysho?? I would never ever think I should check the feedbacks before I buy! How is this possible to have such a terrible online shop these days?”

Helpful Report

Posted 3 years ago

“I was customer for 1 year all was good. Quality(90%) clothes,quite high prices. Quick delivery. But! Customer service is bad its takes 3-4 days to get answer. Twice my delivery was not delivered(Royal Mail not sign in service) and I was home that days! Oysho insist that my parcel is delivered! No parcel no money. Minus 1 customer !”

Helpful Report

Posted 3 years ago

“Great product, very time consuming returns”

Helpful Report

Posted 3 years ago

“I am disappointed as my leggings were faulty. In the first instance it was a phaff getting them delivered to a local shop. Got a text saying the shop had the order and they didn’t. Had to go back another day on my lunch break. Item lasted about two weeks before the seam split. Needed a printer to get the return label. Another phaff. Then needed to go to post office to get proof of delivery for them to send a new pair. They apologised but no compensation for faulty product and all the inconvenience caused. Would not shop here again. Not worth it. Good quality items cost more but they last and the companies treat you much better. Have had my sweaty betty, Lululemons and patagonia leggings for ages and will stick with quality brands”

Helpful Report

Posted 3 years ago

“My order arrived fairly quickly however, I ended up returning both items. The items were of good quality but the sizing runs very small. The return process was quite complicated since the package didn’t include a return label and I had to email customer service several times in order to request one. The package also didn’t include a dispatch note so I had to check the item reference numbers from the website. Customer service responded very quickly and was quite friendly. Not sure if I would order from them again.”

Helpful Report

Posted 3 years ago

“Clothes are really good quality especially for the price. I have ordered various items over the past year which always arrive really quickly and packaged in recyclable packaging. I have not had to send anything back as it all fits really well ( note cardigans in my experience are generous sizes) surprised at lack of good reviews here. Im in the UK, size 10-12”

Helpful Report

Posted 3 years ago

“After receiving a pair of compression leggings with holes in them and threads hanging out of the seams I contacted customer service immediately as unlike most companies you cannot download a return label you have to request it. To say they made me jump through hoops for said label is an understatement. They insisted that I send photos of the leggings, their servers only accept a certain size file so after 4 or 5 attempts they finally received the photos which they then deemed unacceptable because you could not see the label! So I had to go through the process again, though I did inform them that under EU law I have 14 days to send back an item if I do not want it for a full refund so why they insisted on the photos made no sense, whether the leggings were faulty or not I am still entitled to a full refund, so much time wasting, quite unbelievable. I sent my fist email the day I received the leggings - 16th of March, it is now 14th of April, nearly a month later and still no sign of my refund. Having to contact them yet AGAIN they have started the time wasting process of now requesting a photo of my post office receipt from when the item was returned to them. Really an absolutely awful company to deal with, I've never encountered anything like it in my life. Only reason I can find for 1 star is the delivery time was decent but if I could give a minus number for the rating I would. Do not recommend the company or the products whatsoever 43.94euro later and all I have to show for it is a headache.”

Helpful Report

Posted 3 years ago

“How can I contact the customer service? It seems impossible! I haven't received my second item!”

Helpful Report

Posted 3 years ago

“Compleet waardeloos! Pakketten komen niet aan en je wordt continue van het kastje naar de muur gestuurd; klantenservice is een ramp. Doe er alles aan om het proces te frustreren, raken dingen kwijt, verbindingen worden verbroken, zijn niet bereikbaar tijdens openingstijden (gaat het bandje af wanneer ze wel open zijn, terwijl dat dan is) echt zwaar onder de maat alles.”

Helpful Report

Posted 3 years ago

“Dreadful customer service, cheap quality clothing. I bought my wife a pair of PJ bottoms for Christmas from Oysho and in less than a month they developed a hole in the cotton. I contacted "Customer Service", initially by email, but though the auto response said they would get back to me in 1-2 working days I lost patience after a 9 days and phoned. Their automated system was not great and cut me off two times before connecting me to a human who found my email and told me I had to send an email with photos, which I did and after a few days an additional photo, showing the inside label was requested. Which I also sent. Eventually I got an email saying that after reviewing my case they had "not found any defect that may have been caused by the fabric" and so would not exchange or accept the return. That is pretty bad customer service, there's very clearly a hole in the item, they're almost new. The process was hard to follow and I didn't feel that they were trying to help me at any point.”

Helpful Report

Posted 3 years ago

“I saw all the negative reviews and got a bit worried... But knowing that many web shops were overwhelmed this holiday season, i decided tot give Oysho a try. Im very satisfied, the package arrived within a few days. Sizes are ok, a little bit larger than expected but nothing unmanagable. The clothes i ordered were of a more thin fabric than expected, so quality i still have to see. But very comfortable. :)”

Helpful Report

Posted 3 years ago

“Quality is extremely bad :( I ve really disappointed.If you want to wear it only one times, feel free but absolutely waste of money.”

Helpful Report

Posted 3 years ago

“E-gift card, after 1 month still not received”

Helpful Report

Posted 3 years ago

“The worst customer service ever. The sizes are terrible. I wear L and order a pajama top on L. My 6 months daughter could easily wear it but not me. I contacted the CS showing the the fault with the product and they did not even bother. Terrible services in the US.”

Helpful Report

Posted 4 years ago

“the quality is good but the customer support is horrible and the items arrived dirty and damaged in a ripped bag. only buy in person and not from online because if something comes up you will not hear from them ever again to help or refund”

Helpful Report

Posted 4 years ago

“Het is een verschrikkelijk bedrijf waarin alleen maar slechte kwaliteit in wordt voortgebracht. Wordt asociaal behandeld door de klantenservice. Totaal geen medewerking wordt er verleend. Moet meer dan 5 weken wachten op een terugbetaling, terwijl het artikel al retour is. Moet continu zelf bellen over informatie of actie. Ronduit asociaal en niet klantvriendelijk.”

Helpful Report

Posted 4 years ago

“At 21 December I ordered some articles at OYSHO. A couple of days later I was called, they asked for a different delivery point because they couldn't find the one I filled in online. I told them a new one. But then a couple of days later I got an email saying they couldn't find this one either (which is strange, because they're post offices I regularly use). I emailed them back with another delivery point. But then on the 4th of January I got an email saying my order had been cancelled because I hadn't given them a correct address. I emailed back asking what went wrong, and that I was quite disappointed about all this. The only reply I got was an automatic one. This morning (11 January) I called them asking what was going on, and I was just told in a robotic way that the system had cancelled my order because it lacked an address, even though I had made an effort to help them... There was only an apology after I had expressed my disbelief multiple times, and nothing like a discount for my next order. Of course the items I ordered back then are not in stock anymore. This was a disappointment, terrible customer service, and I will not use OYSHO again in the future.”

Helpful Report

Posted 4 years ago

OYSHO is rated 1.4 based on 135 reviews