“TO BEGIN WITH 1 STAR IS OVER RATED -----------DON'T EVER EVER EVER BUY TICKETS ONLINE WITH TFL FOR A 3 DAY TRAVEL PASS NEVER . I BOOKED MY TICKETS ON THE 16TH OF APRIL 2023 .. AND NEEDED THEM FOR THE 6TH OF MAY 2023 ,THAT'S 3 WEEKS AHEAD TILL THE VERY LAST DAY BEFORE I HAD TO GO TO LONDON THAT IS THE 5TH OF MAY , I HAD STILL NOT RECEIVED NOTHING , THEY ARE DEGRADING AND A WASTE OF TIME AND MONEY - I HAD CALLED THEM MORE THAN 5 TIMES AND SPENT MORE THAN 30-40 MINUTES TALKING TO THEM ON THE TELEPHONE , GOING AROUND IN CIRCLES , THEY DON'T HAVE A CLUE WHAT HAPPENED AND DON'T KNOW WHAT TO DO . THEY CAME UP WITH ITS NOT THERE FAULT AND SOME DUMB ASS EVEN BLAMED COVID - HOLY SHeT YOU WOULDN'T BELIEVE IT .. SO THEY SAID THEY WILL GIVE ME A REFUND - BUT I HAVE TO SEND THEM BACK WITH A COURIER , SO I HAVE TO PAY TO GET A REFUND THAT'S GREAT -- AND WHAT IF I DON'T GET MY TICKETS ?? WHAT HAPPENS ?? WE ARE LIVING IN 2023 AND THESE PEOPLE ARE STILL LIVING IN THE 1900S THEY SAID THEY CANNOT SEND ME E-TICKETS NEITHER GET MY TICKETS ONCE I AM IN LONDON .. DEGRADING TO THE FULL AND 1 STAR IS TO MUCH TO SHOW THE BULLSHeT I HAD TO GO THROUGH .A TOTAL DISGRACE , PROBLEMS LIKE THESE ARE LIKELY TO BE MADE IN 3RD WORLD COUNTRIES
Date of experience: May 05, 2023”
“Your customer service needs trained personnel staff in place, that are competent to deal with customers complaints. Emails to ask about outcomes ,after complaints have been sent ,fall on deaf ears . I hope that I have a better response from the Mayors office”
“Extremely unhelpful and zero customer service.
On the 7th March I needed assistance to get up the escalators. Ringing the bell for assistance was futile. The foreign woman on the tannoy was very difficult to understand, and it was so loud around, that it was barely audible. She was also useless saying that staff do not want to help due to health and safety issues. Seriously, just to hold an empty buggy on the escalator so it could be sent up the stairs whilst I carried my dog. This is dangerous? A lightweight empty buggy?
If the foreigners they employ deem this as dangerous they clearly have issues.
So, no one wanted to help. No point in having an assistance button.
I thought I might be stuck at the bottom of Euston station for a very long time.
The best advice she could offer was to ask a member of the public.
Yes, that's what she said. TFL are paid to be of assistance, but she requested me to ask a non paid member of the public.
Luckily some undercover police were there. The two most helpful police woman helped me two lots of escalators, so I did manage to catch my train out of London.”
“Hi TFL You are making traffic all the street and road everywhere and the bus services is getting worse day by day. Mostly north side bus services are very worse. Only you like to take money from passengers. You does not care the others. You said you try clear atmosphere, this is bullish . you are making more rubbish atmosphere and try to kill with stresses. Use brain when you are make a plan for peoples. You are eating food. Always stressful because of traffic using by bus or private doesn't matter. Always traffic and delay. W6 services getting worse and always delay and sometime more than hours. Please do something better services and road . Don't block all the street and road. If you want you can block the main road completely. Be happy. One day you will block your hole as well”
“Log book tax class disabled, it said I don't need to register if its on the log book, it is I sent in 4 pages log book which had name and address on, I sent in everything they asked everything had my name and address on but they now say the up to date addressed letter should be the front page of my pip, they want this address on this letter, its called DISCRIMINATION TOWARDS DISABLED your nasty I can't even go to hospital appointments over these ppl I sent in the address from pip the same day, this was 5 days ago it only took 2 days to apply.”
“Red buses drivers drive bus like in car🙈 don’t let passengers sit before they start racing
People are flying around and how elderly has deal with it
While getting on and off
Soon or letter there will be a serious injury unless they deal with it straight away. Unless do something about it
Bus drive has take it to consideration it’s not easy walk in the bus while speeding down like
Lunatic…”
“R68 bus, from Hampton Court station, no bus for 80 minutes, then terminates in Twickenham. Abellio should be booted out of the transport system. There is no strike so no reason for such a pathetic service. No doubt it’s management are not fit for purpose. TFL is a waste of time complaining to, they have a standardreply for all complaints.”
“I been waiting for the bus w6 from Edmonton to palmers green, no notices no information that the bus isn't working through the same route. I had to kindly asked one of the drivers at the bus station whom advised me that the bus are not working through the same route, it was going through a different route, but no information was placed on any platforms of service. How ridiculous!!! to waste my time. DO BETTER TFL.”
“Absolutely disgusting TFL ELIZABETHAN line bus replacement weekend service from Shenfield to Newbury Park. If you are going to carry out works to the inconvenience of your passengers...put more buses on!!! Waiting 30 minutes in the freezing cold with babies is no joke. Shame on you TFL...SO quick to take our money though.”
“Saturday 12 November at 18.00 from last stop of bus number 158 .the bus driver name was Charlene we had the same bus 🚌 1 hour earlier from Black Horse road underground to Old Road the last bus stop of 158 as I haven't used Victoria line since over 20 years ago when I moved from North to South and I was very surprised there wasn't any lift for my elderly nun 94 years old she should climb all stairs Charlene has provided me with An amazing service to advise me to check even to call stations for me to find out which station has a lift for my nun.Our experience was out standing and we had great advises and conversation even on our way back as I was afraid to go to Tottenham Hale as i felt safer to stay and be guided by Charlene .The lady deserve recognition and please I would love to hear how she will be rewarded for the great support and advices she has provided for the travel arrangements of my 94 years old grandmother.Many thanks Eva
Date of experience: 12 November 2022
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“England was the ninth country I have been to in my life. My experience with the TFL was the worst experience I had had an in country ever entering London until I left then it was far worse. The people of London are great, and the transportation system is very thorough. Getting assistance with directions in anyway, it was impossible because the attendance were the rudest people I’ve met anywhere. right I was missed charged twice. It would’ve been cheaper to take a taxi between all of the lost money, and the stress. If you can avoid the TFL in London, avoid it at any cost you can afford. To be specific Kevin in the booth at aldgate east at approximately 14:15 in the afternoon should be fired and refused financial assistance. The picture included because of Kevin covering up his name tag so that I couldn’t complain to his boss about is extremely rude, and some more aggressive behavior.”
“The previous reviewer is not the only one complaining. A valid claim for refund is being ignored. I am advised to call back every 'few weeks' to see if their system registers the bike return (which bike is sitting in the cradle of their docking station as I write this). They will then 'consider' a refund. Locking my credit card did no good as it appears their penalty charges are classes as 'auto payments'. This was not something disclosed on the hire system. I would never have rented this bike (for all of 20 minutes), if I had known through their faulty mechanical systems that I have been improperly charged $500, with no remedy.”
“I see I'm not the only one that is complaining about 6 months waiting for a refund and then after 6 months they ask the same things again. If I could give 0 stars i would toooo😡😡😡😡”
“If I could give 0 I would!
Rude and brain dead staff - asked multiple times via phone and email for 6 months to assist with a refund, completed the refund forms, sent the same information with start/end destinations and times/dates which was still not accepted - to then receive another email asking for the same information .... christ! I really hope they are not going on strike because a dead squirrel would be more helpful”
“I'm severely disabled and my experience of using the London tube was, yet again, a mixed experience for me: three or four members of the public upset and annoyed me on four separate occasions, though I did make a mistake on one occasion. But there were positives: twice, I was able to travel from A to B rather quickly. Also, a London tube station is rather near to my home and the station appeared to be well-managed today.”
