“Absolutely disgusting TFL ELIZABETHAN line bus replacement weekend service from Shenfield to Newbury Park. If you are going to carry out works to the inconvenience of your passengers...put more buses on!!! Waiting 30 minutes in the freezing cold with babies is no joke. Shame on you TFL...SO quick to take our money though.”
“Saturday 12 November at 18.00 from last stop of bus number 158 .the bus driver name was Charlene we had the same bus 🚌 1 hour earlier from Black Horse road underground to Old Road the last bus stop of 158 as I haven't used Victoria line since over 20 years ago when I moved from North to South and I was very surprised there wasn't any lift for my elderly nun 94 years old she should climb all stairs Charlene has provided me with An amazing service to advise me to check even to call stations for me to find out which station has a lift for my nun.Our experience was out standing and we had great advises and conversation even on our way back as I was afraid to go to Tottenham Hale as i felt safer to stay and be guided by Charlene .The lady deserve recognition and please I would love to hear how she will be rewarded for the great support and advices she has provided for the travel arrangements of my 94 years old grandmother.Many thanks Eva
Date of experience: 12 November 2022
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“England was the ninth country I have been to in my life. My experience with the TFL was the worst experience I had had an in country ever entering London until I left then it was far worse. The people of London are great, and the transportation system is very thorough. Getting assistance with directions in anyway, it was impossible because the attendance were the rudest people I’ve met anywhere. right I was missed charged twice. It would’ve been cheaper to take a taxi between all of the lost money, and the stress. If you can avoid the TFL in London, avoid it at any cost you can afford. To be specific Kevin in the booth at aldgate east at approximately 14:15 in the afternoon should be fired and refused financial assistance. The picture included because of Kevin covering up his name tag so that I couldn’t complain to his boss about is extremely rude, and some more aggressive behavior.”
“The previous reviewer is not the only one complaining. A valid claim for refund is being ignored. I am advised to call back every 'few weeks' to see if their system registers the bike return (which bike is sitting in the cradle of their docking station as I write this). They will then 'consider' a refund. Locking my credit card did no good as it appears their penalty charges are classes as 'auto payments'. This was not something disclosed on the hire system. I would never have rented this bike (for all of 20 minutes), if I had known through their faulty mechanical systems that I have been improperly charged $500, with no remedy.”
“I see I'm not the only one that is complaining about 6 months waiting for a refund and then after 6 months they ask the same things again. If I could give 0 stars i would toooo😡😡😡😡”
“If I could give 0 I would!
Rude and brain dead staff - asked multiple times via phone and email for 6 months to assist with a refund, completed the refund forms, sent the same information with start/end destinations and times/dates which was still not accepted - to then receive another email asking for the same information .... christ! I really hope they are not going on strike because a dead squirrel would be more helpful”
“I'm severely disabled and my experience of using the London tube was, yet again, a mixed experience for me: three or four members of the public upset and annoyed me on four separate occasions, though I did make a mistake on one occasion. But there were positives: twice, I was able to travel from A to B rather quickly. Also, a London tube station is rather near to my home and the station appeared to be well-managed today.”
“Homerton box junctions plus many others are just an excuse to charge motorists. Fair enough if you drive in and its blocked ITS ON YOU ..BUT WHEN ITS A COUPLE OF INCHES AND THE CARS AHEAD HAVE LEFT MASSIVE GAPS AFTER LEAVING THE BOX JUNCTION ...ITS A JOKE.”
“I had some issues with my oyster card and was very upset about that for which I had to call TfLas it takes ages to connect to them in the first place then they say they will sort out your issues but nothing happens but today for a change I spoke with a very polite gentleman named Stuart around 8:30 he looked very promising and I hope as he had promised my queries will be solved today :)”
“Waited ages till someone answered, got a penalty ticket for ULEZ charge in London. Told them My car is ULEZ compliant. Still had to send documents to them to prove it. Wonder how many others had to go though the same process as me? Not happy with them. If they wrongly send penalty charge to people, they should compensate for peoples time and efforts for dealing with it.”
“POOR, NOT RELIABLE, OVERPRICED SERVICE IN ADDITION GOING FOR STRIKES SO OFTEN WHAT IS NOT RIGHT AND FAIR TO NORMAL COMMUTERS WHO SUFFERING A LOT BECAUSE OF STRIKES ACTIONS AND MANY DELAYS IN SERVICE.
ABSOLUTELY JOKES AND SHAME ON THE TFL SERVICE MANAGEMENT AND MR KHAN MAYOR OF LONDON. PATHETIC REALLY. PLEASE STOP AND PROVIDE A NORMAL SERVICE TO LONDONERS AND VISITORS. DROP THE PRICES AND IMPROVE A LOT !!!!!!!!!!!!!!!!”
“Total shower of S@#T always some issue and then there's the strikes! If TFL are struggling financially they should deal with the over staffed stations where there employees are glued to their mobile phones playing Candy Crush etc”
“They basically took 99.10 for my travel card as a student and ghosted me. Whenever I tried to contact them they said "10 working days," and I'd hear nothing back. They are a huge mess of a system of incompetent workers. I hope they all lose their jobs.”
