“Outrageous service! I'm utterly astonished at how bad this company treats its customers. My package was marked as delivered as it was signed for by someone other than myself (fraud) 3 weeks ago according to a screenshot. I have not received my package nor had information about the resolution. Multiple conversations with "help" desk have been far from helpful. In the last one I asked to speak with a manager was refused outrightly by Lerrey Ann with no explanation as to why I couldn't speak to her manager. Instead, she provided me with an email to send a complaint and ended the chat. Basically the equivalent of hanging up on me. I have no package, no news about what has happened to it and have had appalling customer service”
“Package was left in the middle of the road, at 11:30 at night. No one knocked on the door and it was completely soaked by the morning. luckily still there! Avoid using this company if you can and collect instead.”
“If I could give Paack zero stars I would. There is no contact number to reach the company and said my package was delivered when no attempts were made and the package is nowhere to be seen. I live in an apartment with conceirge who said nobody had tried to deliver anything. It is literally THE WORST delivery service ever! I have no idea why zara changed their delivery service to them, they are awful!”
“Beware! Amazon Prime uses this Paak carrier now! Same day delivery turned out into a nightmare as the order has been marked delivered and never received it. Tried unsuccessfully to reach out to them. No phone number available and their website is full of errors. Only collects your data and no enquiry gets submitted. I'd give zero stars if I could!”
“There is no way you could get in touch with the delivery person and Zara didn't give them my phone number. How am I suppose to contact anybody to get my package? Nobody is answering to the only phone number they have online and Zara does nothing to help. It's a joke”
“Ordered from zara worth £100. No tracking number was provided from them yet it shows item was delivered. I stayed at home all day to receive the package but I haven’t received anything. Zara customer services are just as bad and tells me it’s been delivered??? And they need 48hrs to investigate this. It’s so frustrating and I don’t think they’re even aware of how many bad reviews they are getting for changing it to this courier. Absolutely shocking!!”
“AWFUL. Parcel was marked delivered when I waited in the house all day and no one came ! Zara still haven’t refunded or resolved this issue and my parcel is still no where to be seen. Shocking service. WHERE IS MY PARCEL?”
“I never received my parcel!!! I had an email to state it had been delivered and I spent 20 minutes searching my front garden and asking my neighbours if they received anything… absolutely nothing! Over £120 worth of items just disappeared and no one to contact on paack website except sending a feedback form!”
“Delivered my Zara parcel to my wheelie bin. Sent an email to confirm in spanish. You guessed it the bin men took my parcel. Absoulutely ridiculous. Who would put a zara parcel in the bin”
“Package delivery attempted but never received, but updated to say delivered. Company never contacted me for redelivery. Worst company I've ever had a delivery from, heard no response from them with regards to my items.”
“If I could give Paack zero stars I would. There is no contact number to reach the company and said my package was delivered when no attempts were made and the package is nowhere to be seen. I live in an apartment with conceirge who said nobody had tried to deliver anything. It is literally THE WORST delivery service ever! I have no idea why zara changed their delivery service to them, they are awful!”
“Awful just awful.. ordered from ZARA and never received my package.. lies about delivery time and date, I saw the driver passing my location on the map as I was waiting for them at my front door.. I would rather just go to a ZARA store next time to avoid this terrible company”
“Lying on the tracking information. Changing delivery day daily with no explanation or help. I wish I could choose the courier so I can avoind this company at all costs.”
“Absolutely terrible. I live on a main road in the centre of London but three times the driver "could not find address as it was entered incorrectly" my address was entered fine, he just might have been able to deliver it if he didn't (same driver every time) attempt delivery to number 31 instead of number 37 everytime. Customer service are useful, try and blame it on you and then say "I've updated this now it will be delivered tomorrow" just for the same to start the next day. Driver will "attempt" to ring you but hangs up before the phone has a chance to ring more than once and then will not answer calls back immediately, probably so they can f*@! off quickly without delivering.”
“Soon as I read that the business started in Dubai I know straight away this a fraudulent business but what baffles me the most is why Selfridges is doing business with this unreliable so called delivery company. I have been waiting for my next day delivery five days now still waiting.”
