“If I could give 0 stars I totally would! Everything from the service to customer support is absolute rubbish and I can’t believe Amazon would use such a company to deliver orders. My order hasn’t been delivered for days now and the delivery date is keep getting pushed back. I don’t even know where on earth they’re getting good reviews from. And that’s my third delayed delivery in a row! There’s not even communication about any of this of course which makes me think this company is run by teenagers.”
“My two boys winter jackets say “delivered” when in fact they have not been. I paid for same day delivery. Once I didn’t not see it on the same day I got a refund back from ZARA these people are thieves and how can they have no shame! It’s disgusting. It baffles me how Zara clothes are super expensive but they have such a low quality cheap delivery handler. Makes me sick!”
“This has to be the worst and unprofessional delivery service out there.
I brought an item from sportshoes for next day delivery and they decided to use "paack " little did I know this company had a bad reputation for not delivering packages or losing and even stealing peoples packages from what I've read.
I had a time slot time from 6-8pm for next day delivery but the idiot driver never stock to those times and kept switching it to 6-10pm. 4 days had passed and still no delivery I emailed the the customer service numerous times regarding to the whereabouts of the delivery driver and they kept on making the same excuses saying his on his way when really he was probably at home drinking or god knows what the hell was doing?
The final day I received a notification saying they were unable to deliver my package and that it would now be sent back to the original sender "sportshoes" there excuse was that the driver couldn't get hold of me and was clearly untrue as I was at home all day and I received no phone call either from "Paack" the notification also said the driver tried to deliver at 22:57 which is a lie as I have a 24 hour security cam which proves otherwise and what damn delivery service delivers that late at night anyway my original time slot was 6pm-8pm. They also don't deliver to pickup points for you to collect as they probably rather enjoy stealing or losing your packages instead.
Customer service also has no direct phone line so expect a poor response from the online customer, who are totally unprofessional.
Avoid Paack at all costs and if you item is being delivered by Paack expect your item to go missing 100%”
“La empresa por error devolvió mi paquete y ahora no se hace responsable.me mando un email después de reclamarlo y me dicen que si,que es error suyo de Gestión pero que no se hacen responsables,que hable con la empresa que hice la compra.evidentemente como no es derrotado suyo no me devuelven el dinero ni lo vuelven a mandar.he perdido el dinero y Paack se lava las manos”
“Si eres un negocio y estás valorando utilizar los servicios de Paack, yo, como cliente de una marca cuyo paquete quedó asignado a Paack, no recomendaría sus servicios en absoluto.
Gracias a Paack, una compra que realicé en un establecimiento, será devuelto al vendedor, probablemente repercutiéndole el gasto del envío y los intentos, y además, generando una pérdida de venta e insatisfacción del cliente.
Realicé una compra que tenía estimada la entrega en “2-4 días”. El primer intento de entrega ocurrió el quinto día, y ya no me encontraba en mi domicilio por estar de vacaciones. Contacté con el transportista indicando que no estaría de vuelta hasta dentro de una semana, a lo que me dijo que igualmente se haría otro intento - sabiendo que no estaría en casa.
Tras el segundo intento, obviamente fallido, se me comunica que el paquete será devuelto a origen.
No ofrecen posibilidad de entrega en puntos de recogida, cambios en la fecha de entrega, ni otras alternativas para que el paquete sea entregado, cuando la primera entrega ya se realizó fuera del plazo proporcionado.”
“They deliver for Zara same day but you'll never get it on the same day, if it comes at all. Tracking is never updated, customer service will just say you have to be patient and it's on until way. Been 3 days and it never came even though I paid for same day delivery from Zara. Zara needs to wise up.”
“If I could give minus stars I would. Do not order from a company that uses Paack. Firstly, when I chatted with customer service online to find out where my order was, they were incredibly rude and then refused to help. Then they sent me an email saying my parcel was delivered at 00:30am which was obviously not even true. Then when I disputed this on email, they didn’t acknowledge that they had done anything wrong and said they had attempted delivery on another day which was not true as I was working from home all day. Literally just a shocking, unprofessional and unhelpful company. Don’t ever bother using them as they are just a waste of space.”
“Terrible company. And I wont be dealing with my meal delivery service again until they drop this courier because they are complete garbage.
Delivered my food to a completely different address and left without meals for the week.
Useless.”
“Undelivered package.They said was delivered and signed for.I wasn’t asked to sign anything.
Basically I payed 170e for a phone cover which was delivered(no phone!)
I sent details of the situation to. Paack(impossible to speak to or call them)
Unfortunately their customer service is as bad as their delivery service and I’ve had no response.Dont use this company!”
“Was waiting all day for my Zara delivery as I was given a window between 9am-10pm. The tracking map never works.
I got an email saying that the order has been delivered even though it has not. I’m still unable to actually locate my parcel and also unable to contact customer services.
Worst service!! Even worse than Hermes!!”
“N'ont ni badge d'accès aux immeubles ni de clé universelles de facteurs. Pour une entreprise de livraison c'est regrettable.
En plus de cela ils proposent une fourchette de livraison entre 9:00 et 22:00.”
“Gave me a delivery window of between 8am and 10pm for 3 days, never showed up then on the 4th day said my address was incorrect and were returning my order to Amazon.es. Needless to say I won't be ordering from Amazon.es again.”
“Delivery is indefinitely postponed every day ! every day they change the delivery window for the current day and never delivers. it goes for more than a week now.
Support is not answering and not even bothering to acknowledge the messages.
This delivery company is garbage, avoid it”
“Awful service, gutted Zara is using them! the delivery window is from 9am to 10pm! and there is no notice on when they are coming, so you have to stay in all day! Also, many times have they 'tried to deliver parcel' and said I wasnt in when I was. No point ordering next day delivery on Zara as you will never get, as you either wont get the parcel (despite being on) or have popped out for 5 mins and they wont deliver and will try next day”
“The worst company ever!
Do not use their service! I order food for my dogs 10 days ago. Food never came. They claimed that they tried to deliver BUT IT IS A BIG LIE! All info what you getting through the email+chat is LIES!!!!!!!!!!!!”
“Worst experience ever. They have claimed failed services 3 days in a row and I have been home every single time. Customer service team are not helpful and rude. They claimed my doorbell does not work as an excuse but it certainly does work.
They don’t give a shorter window so you are stuck home from 9am to 10pm waiting.
I talked to 2 customer service agents, tried to call over the phone and I was stuck on a loop with a machine.”
