“Awful lying drivers say they have tried to deliver but they have not. paid big price to have fast delivery from Zara and now I have just had to have an arguement with the driver about my front door not being obvious when it is on a MAIN ROAD.”
“Avoid this company. They are very incompetent.
1st mistake:
I was expecting a parcel on Thursday. I waited all day at home.
Late in the evening I received a text message from paack saying: We have attempted your Zara order but it appears the address is incorrect. Please confirm (link)
MY ADDRESS WAS CORRECT!!! BASIC SW LONDON ADDRESS
I tried to confirm it, but the system said the address was out of service area, and I had to give another address, so I ended up not changing the address.
2nd mistake:
I did change the delivery slot time for next day to 6-10pm but then on Friday I received another text message that they attempted to deliver at 2pm but there was no one home.
(now they managed to find my address - the same address, but they made a mistake with the slot time)
3rd mistake:
Contact the online help and the advisor apologised and PROMISED my parcel would be delivered on Saturday between 10-12pm as no one would be home in the afternoon. Guess what happened? They didn't come
Contact online chat again, they didn't know anything about it and said they couldn't help me. Basically I have to wait until 10pm for the delivery, and if I'm not home, they will try the neighbour, and if they are not there, they will attempt one more time, in a different day (which won't work, we will all be out working) and if that doesn't work, the parcel will be returned to retailer.
The content of the parcel was to be used this weekend!!
This is unacceptable!!!!! Don't trust this company!!”
“Driver liar, he said he came but never ring or called me. Lost a full day at home waiting for him. Plus the customer service is a joke, almost impossible to contact.”
“Was told my order had been delivered to my address, but never received it ( I was home waiting my delivery) I contacted the retailers to inform them that I hadn’t received my item and they had sent me a picture of the my item being delivered to a random address (nope, not the neighbours) a totally random house! Disappointed with the delivery service and disappointed with the retailers! Never again!”
“I was told the driver had attempted delivery......HE WAS LYING! I am at the door waiting. If the driver put my POSTCODE to the satnav it would direct him TO MY FRONT DOOR”
“I had been tracking my order/parcel the whole day. When, they were near our flat, I waited outside for an hour but with no signs of any delivery, until they sent me a message that they failed to deliver the parcel. This is very annoying and caused us so much inconvenience. It has also wasted a lot of our time.”
