Pactimo Reviews

Name: Pactimo
Address: 3565 S. Yosemite St, Denver, Colorado
Rating: 4.80

4.8 Rating 3,114 Reviews

96 %

of reviewers recommend Pactimo

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

3037907807

Email:

help@pactimo.com

Location:

3565 S. Yosemite St,
Denver
Colorado
80237

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523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Free shipping and good quality jerseys and shorts.”

Helpful Report

Posted 5 months ago

“Love the selection, attention to detail and fantastic customer service.”

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Posted 5 months ago

“Great products, fast shipping”

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Posted 5 months ago

“I bought Pactiimo's Divide Wind vest. I'm 180 lbs. 6' tall. 37" waist My chest measurment is roughly 42-43" I like extra room, so ordered XXL...too large. Exchanged for XL...perfect fit. Very fast shipping. (I live in PNW, relatively close to their home base) Exchange was easy and no hassle. I like their wind vest, one because it does stop the wind, but also the back is very light and breathes. Great for cool morning rides. For winter I use a heavier vest, but for summer this vest hits the spot.”

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Posted 5 months ago

“Make quality cycling clothing that is well made and fit well.”

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Posted 5 months ago

“Product quality is very high, I have been very impressed over the few years that I’ve had their kit. Customer service is very prompt in responding. Sizing can be a bit misleading with some items even within the same product line however Pactimo is easy to submit returns/exchanges with.”

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Posted 5 months ago

“Very nicely designed bibs, both their lighter summer and fleece lined. Customer service has always been super helpful with issues and warranties.”

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Posted 5 months ago

“Great pricing & quality, but the best part is that the fitting measurements are very reliable. Once you know your measurements it's super easy to figure out what else will fit you.”

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Posted 5 months ago

“Purveyor of excellent kit. I especially LOVE THEIR gloves which are now quite spectacularly expensive. $46 for a pair of short fingers? C'mon. The jerseys I just got are good quality and great value on clearance sale. Super quality zippers, nice light summer fabric, 5 stars. Such a deal, I grabbed 4, sharing w my kid.”

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Posted 5 months ago

“Terrific Jersey my second! I am 5'11 160lbs and wear a small in most other jerseys but had to go medium in this one.”

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Posted 5 months ago

“I bought two pair of short finger gloves and love them. Great price and they did their job.”

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Posted 5 months ago

“good quality and fit.”

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Posted 5 months ago

“Purchased men’s Divide Wind Vest, have not used yet. Very disappointed that this garment comes from China. Thought Pactimo used local resources, my mistake. Try Voler for cycling gear made in USA”

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Posted 5 months ago

“Overall, hte products I've purhcased from Pactimo have been very good qulaity and I like supporting a Colorado company!”

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Posted 5 months ago

“The 37.5 fabric is very breathable and lightweight. The fit is very good and true to size. Im 5'9" and weigh 175 lbs. Medium fits me well on the base layer and bib. Large fits me well on the aero jersey.”

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Posted 5 months ago

“Great cycling clothes”

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Posted 5 months ago

“Great quality fabrics with nice Elastic Interface chamois across the board. Sizing and fit is way more realistic for the average person compared to a lot of other brands!”

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Posted 5 months ago

“Quality of shorts was good, but had to size down to size Large. Customer service, however, was very poor. I was preparing for a week long ride, RAGBRAI. Placed a $300+ order on a Sunday evening, paid the extra for 2 day shipping. Notified later that evening that my order was packed and ready. Then it didnt move. Sent an email on Tuesday asking for an update, was told they would contact USPS to see what the status might be and they hoped it would deliver Wednesday as expected and let them know if I didnt see further tracking information by then. Called the customer service number, which rolls to voicemail and asked for updates/explanation and a return call. Never happened. Also left a message via FB messenger, again no response. Wednesday evening, received an email that my order had finally shipped and should be here Saturday. Again emailed back and called. Received an email the next day that they were bummed it took so long and were giving me a $10 store credit. They were also refunding my expedited shipping...but refunded less than I paid! So the original shipping would have been free, I paid for expedited, but still came up short. Back to the Saturday delivery - I had to leave for the ride Saturday morning. I paid a fee to USPS to have them hold the package so I could grab it first thing Saturday morning before hitting the road. Fortunately, that worked and I did get the shorts. But, I do not believe I should have had to resort to that nor pay the fee when I paid for 2 day shipping a week prior. All in all, Pactimo had multiple opportunities to practice excellent customer service. They could have responded by phone or a sincere email, which they failed to do. This was my first order with Pactimo, not sure I'd order again. As part of a large cycling community, unsure if I'd recommend someone to order based on the experience.”

Helpful Report

Posted 5 months ago

“First time customer. I've purchase several brands of cycling shorts over my 18 year cycling career. I was recommended this brand by a friend. I purchased the Summit Classic size small. The shorts started to fall apart after first use. (30 mile ride). I contacted customer service. They told me they would send me a replacement in 1 week. 2 weeks went by and I had to follow up with them. They still didn't have any in stock. I wore the shorts a 2nd time and they Fell apart even more. Customer service - we went back & forth on email for days, weeks, months, for resolution, me asking for 6 weeks when they will get my size back in stock, or if they could send me a different size. Which they never answered the questions. Weeks would go by and they wouldn't respond to emails, after I sent several asking for an update. After two months of waiting on a resolution they decided to ignore me completely. When I diputed the charge with my bank (for lack of resolution and defective product) Pactimo sent me a nasty & rude email. Terrible company. Would never do business with this operation.”

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Posted 5 months ago

“Good service and good products, only wish they were made in USA.”

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Posted 5 months ago

Pactimo is rated 4.8 based on 3,114 reviews