Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 3rd Pacvac in 15 years, they are a workhorse and reliable. We have holiday accommodation and it gets used every day. Would highly recommend the Pacvac to anyone.”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for the 5 stars and for taking the time to submit your review. WOW! We are immeasurably grateful to you for your endorsement and sharing of your positive experience with Pacvac. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Great company to deal with. Service and delivery were fantastic. The product is great. Aftercare has been amazing.”

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Posted 2 years ago

Hi Abigail, Thanks for the 5 stars and for taking the time to submit your review. WOW! We are immeasurably grateful to you for your amazing endorsement and for sharing of your experience. If you need anything else, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Website is easy to order from and customer service is always friendly. Delivery time amazing always arrives the next day.”

Helpful Report

Posted 2 years ago

Hi Janet, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience using our online store and are immeasurably grateful to you for sharing your experience. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Great quick service”

Helpful Report

Posted 2 years ago

Hi Sheree, Thanks for the 5 stars and for taking the time to submit your review. We aim to deliver great products and even greater service, and so we are delighted that you feel that is what you received and very grateful for your sharing your experience here. If you need anything else at all, please don't hesitate to reach out to our friendly team on: mailto:support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“The pax vac is so light it is so much better than my old backpack vac. Love it”

Helpful Report

Posted 2 years ago

Hi Donna, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you are enjoying your new Pacvac vacuum cleaner and very grateful that you've been kind enough to share your positive feedback here. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“I bought the Pacvac for its versatility, power and value for money.”

Helpful Report

Posted 2 years ago

Hello, Thanks for the 5 stars and for taking the time to submit your review. We pride ourselves on delivering quality products, great customer service and most importantly - peace of mind! We aim to always deliver value for money so we can keep delivering smiles :) If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Good smooth transaction, excellent vacuum cleaners.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for the 5 stars and for taking the time to submit your review. We designed our online store, like our vacuum cleaners to be convenient and easy to use and are delighted that you have found it so. It has been our privilege and genuine pleasure to look after you. We also offer exceptional customer service to complete your experience, so if you need anything at all, please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Good vac easy operating powerful, just weirs need some ideas for organising it ,Thanks”

Helpful Report

Posted 2 years ago

Hi Ayman, Thank you for your amazing feedback! Pacvac is deeply committed to ensuring customers have the best experience with our products and services. We work hard to ensure we provide our customers with the very best commercial backpack vacuum cleaners available on the market and we really do appreciate when a fabulous customer, such as yourself, lets us know they love them as much as we do - it really means the world to us! Not sure if you know this but we have created Pacvac Academy, https://academy.pacvac.com/ where you can follow some short video guides, packed with tips to help you get the maximum productivity gains from your investment and to help answer your product queries. If you need anything, please reach out to us on support@pacvac.com - we're here to help. Have a fantastic day! Anna

Posted 2 years ago

“Although the vacuum I purchased was not a good fit for me in a residential setting, the customer service I received was above and beyond. I left a review sharing my mixed experience and received a prompt reply in which each issue I raised was addressed and possible solutions were provided. I intended to keep the vacuum and sell it secondhand, but Pacvac said they were happy for me to return it as they valued my feedback and placed a high importance on customer satisfaction. The vacuum may not have been quite right for me, but I cannot fault the customer service. I have no hesitation in recommending them as a company and will be keeping an eye on their products for any changes that would see me return as a customer. I must say that the experience with Pacvac has changed my outlook on my purchases. I find, particularly with large retail companies, customer service can be quite lacking - it's almost like they think it not necessary since people will buy things regardless. But customer service is what makes a company truly stand out, saying to the consumer, you and your experience matter to us. And that is something worth supporting and celebrating.”

Helpful Report

Posted 2 years ago

Hi Leah, WOW! Thank you for this amazing review! We are humbled by your spectacular testimonial and delighted that you are satisfied with our service. We do believe that customer service is the difference between a good company and a great one - and we do all that we possibly can to be the best! If we can assist you with anything else at all, don't hesitate to reach out - we are always happy to help :) Have a fantastic day! Anna

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for the 5 stars and for taking the time to submit your review. We truly appreciate your positive feedback and that you've shared it here. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Unbelievable service”

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Posted 2 years ago

Hi Kurt, Thanks for the 5 stars and for taking the time to submit your review. WOW! Thank you for this amazing testimonial! It was a pleasure and privilege to look after you. If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“When ever i need a part or machine i would go to Pacvac They are great to deal & the part or item is promptly sent to me . I am a commercial cleaning company& need that type of service . keep it up Pacvac”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to hear you are happy with the service you receive and are immeasurably grateful for your sharing it here. We are blessed to have amazing customers like you - thank you! If you need anything at all, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“High quality goods were delivered fast and were exact to description.”

Helpful Report

Posted 2 years ago

Hi Jeanette, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience with our company and are very grateful for your sharing this via positive review. If you need anything else, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“I like tje pacbac as tjey are light and work well”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks so much for the 5 stars and for taking the time to submit your review. It's so wonderful to hear you are a fan of our products and we are incredibly grateful for your sharing your positive feedback via review. If you need anything - we are here to help. so don't hesitate to reach out. Have a fantastic day. Anna

Posted 2 years ago

“Terrific Customer support with staff checking all through the process . Very quick delivery time from one side of Australia to the other . Great educational videos and staff only too happy to assist”

Helpful Report

Posted 2 years ago

Hi Gerard, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience ordering your Pacvac vacuum cleaner and are unmeasurably grateful for your support and endorsement. If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“Very prompt and efficient!”

Helpful Report

Posted 2 years ago

Hello, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you had a positive experience ordering from us and very grateful that you chose to share this by review. If you need anything else, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“Happy customer”

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Posted 2 years ago

Hi Eldin, Thanks so much for the 5 stars and for taking the time to submit your review. We are always delighted to hear from our customers, especially when they are happy! If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“Love my Thrift 650 but am a little disappointed with the Superpro 700 I just purchased. Just doesn't have the same power and suction as the Thrift. My only other disappointment is that Amex isn't accepted on the webstore. I kept getting error codes saying 'Zip Code Invalid' on the website but the money was taken as pending in my Amex account. I contacted Pacvac who did get back to me but stated they did not accept Amex and it would be reversed in a couple of days. This hasn't happened to me on any other website before and if Amex is not accepted it should state that at checkout and not present an unrelated error code. Disappointment aside the product is good value, the website is informative and the overall experience was ok.”

Helpful Report

Posted 2 years ago

Hi Tom, Thank you for taking the time to submit your review. We are sorry to hear you had trouble with our online store payments platform. We are grateful for your feedback and will use it to improve our online store checkout processes. Our Superpro 700 is our recommended product for the commercial cleaning industry due to its superior filtration system providing longevity under heavy use conditions. The Thrift runs off a 1300w motor (compared to a 1000w in the Superpro 700), and if adequately maintained the Thrift will also perform well for years. Our online store offers a 30-day money-back guarantee if you wish to exchange and upgrade your Superpro 700 for a Superpro 700 Wispa, which also offers a 1300W single-stage motor, but the same great filtration option as the Superpro 700. In addition, this unit offers a quiet mode, which also reduces power consumption, minimising your environmental footprint. If we can assist you in any other way, please don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“Thank you for your excellent service. Got the goods in time”

Helpful Report

Posted 2 years ago

Hi Mithrasena, Thanks for taking the time to submit your review. We are delighted that you are satisfied with our service and grateful for your positive feedback. If you need anything, don't hesitate to let me know - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“Have had many pacvacs but first time buying direct. Great EOFY sale and best service ever. Highly recommend. Last one took 3 weeks to arrive. This package came straight away.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Wow, this has made our day! Thank you very much for the 5 stars and for taking the time to submit your review. We love hearing from our long-term customers and we are delighted that you are happy with our products and the service you received. If you need anything, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

Pacvac is rated 4.8 based on 316 reviews