“I contacted Support via email requesting a copy of the PBN sheet I am doing as the one I received in the order is unreadable. ( Hummingbird DZ1933) I contacted them on Wednesday this is now Friday and still no contact. I would of thought this was a simple task and would of received it same day. Very disappointed with their Customer Service. I did try calling phone number only to be advised that number was disconnected.
As far as the product is concerned I am extremely happy with the canvas and paint consistency. Being an Australian company I would love to support but their Customer Service needs to be addressed considering the cost of the product and the hours that we spend working on the PBN.”
“Paint plot have wonderful designs to choose from and the quality of the kits is top notch. The paint is great and the canvases rolled and packed so they don't get damaged. Their subscription service is also excellent and I highly recommend it and them for all your paint by numbers needs.”
“I have love the Paint Plot customer service. The staff are super friendly and very helpful. For what you get its amazing. The products and delivery is hassle free and so afordable. Love the product 10 out of 10...”
“Amazing customer service, communication, bonus videos with tips on how to paint, an all round incredible purchasing experience. Would definitely recommend and purchase more products in the future!”
“I’m now addicted to paint by numbers, it’s great to be able to order from you, good price, reasonable delivery times and excellent communication … I have 6 large canvases to finish 👌”
“From communication, delivery and actual product Paint Plot was amazing! Customer service was amazing when I had an enquiry and the product! The canvas is a dream and the paints are so pretty! I’ll be making future orders for sure!”
“I like supporting an Australian company and appreciate that you can email and they respond promptly. I’ve enjoyed the 5 paintings I’ve done as it’s a great relaxing hobby. I do find the coloured pictures a little small and not always accurate especially when you are trying to paint tiny cells and needing some extra help. I will continue to purchase my paintings from this company and have introduced a relative to them as well.”
“I live in the USA and I LOVE getting these once a month! I don't currently have any pics of the ones I've done but it helps me so much with my anxiety. Thank you Paint Plot!”
“Paint Plot has unique PBN kits at very reasonable prices, especially with the subscription service, which only they offer as far as I can tell. The paints are high quality as are the canvas. I have been receiving the subscription for 5 months now and I am very happy with them!”
“After looking for something to do, (as I no longer work and no kids at home) within the art/craft world, I came upon this Company online and the fact that it was Aussie owned made it the best choice to go to. Looking through the products and paintings that were on offer I took the plunge and ordered a couple of scenes that I love. One especially took my eye as it was the gorgeous flower covered bike on a bridge over a canal in Amsterdam. Having had the opportunity to visit this lovely city I knew where this was taken. So of course I needed to purchase it.
My order went in and to my great surprise I had a delivery within a week(allowing for any problems that might have occurred). I was chuffed with my painting and saw a challenge ahead.
For what was in the order I was a bit taken back regarding the cost, but then realized what the unit included etc and I accepted the costs as being very reasonable.
I have not had to return or receive a refund so am unable to comment.”
“Finally, something worth subscribing to!
I love receiving a new painting each month! The price is great for what you get. The paints and canvas are of great quality and delivery is quick!
Can't wait for my next delivery!”
“Great experience, friendly people, always willing to help and the tips are invaluable for a beginner like me. Fantastic range and ever increasing. 👌 thank you 🙏🏻”
“Extremely fast shipping, great community FB group for support. I haven’t really had to contact for any issues or because I’ve run out of paint (yet), still on my first painting but have a stockpile. As a uni student with not a lot of free time, these paintings offer a great meditative stress-relief hobby without the screentime, I was anxious at first about my ability and the end result, but pleasantly surprised so far”
“This company has a dishonest strategies to lead you subscribing their membership. They will first offer you one month membership for free. When they provide you this opportunity, they didn't say anything about the terms of this membership. It is like they are kind to let you try their products. However, when you are unsatisfied with their products, they then tell you that you have no chance to cancel the subscription until you pay the next month membership. What's important, their paintings are shoddy. It is different from their picture on website. I prefer to buy the similar product on Amazon rather than this dishonest company.”
