“My kit seems to be lost in shipping I have tried several times to contact customer service and I still haven't received a response back from them. I purchased a lot of diamond paintings and they are way more expensive than any of the other places I purchased from but they had what I was looking for and I just decided to give them a shot I won't do it again.”
“Took 4 1/2 months to receive my kit. Ordered in April. Also tracking was impossible to follow. The kit came in good condition and everything needed was included. That's why 2 star instead of 1.”
“I ordered a custom painting kit from PWD on August 22. After I placed the order I came across a negative review of the company on Instagram and I decided to seek other reviews to get a clearer picture. I ended up at this site and read all of the negative reviews. I started getting nervous wondering if I would receive my order. The best case scenario I came up with was getting the order in October or November based on the shipping advice posted on their website. I even reached out to the company via Facebook and spoke to Heather who reassured me that she would be available to help with any problems. I decided to show a little faith and waited for my order. To my astonishment the order arrived on September 10. The box was a little crushed but everything was intact. I've yet to go through the diamonds to see if everything was sent, but I'm excited to start on it.”
“The box was opened,looking used. Took too long to get it also.
Diamond were missing.
No responds from a customer service.
Painting is too crowded, dimonds wont fit and pop out.
Never again !”
“Don’t bother. I placed my order in early May & I am yet to receive my almost $300 order. Promised to receive it from supposed CEO “Corey” on multiple occasions.”
“This used to be a very good company but no longer. Customer service is non-existant and the quality of my latest canvas is terrible (canvas/picture detailing does not match the original picture & colors are different) With all of the companies now selling 5D diamond painting kits there is no reason to buy from this one.”
“Took over 6 months to get product.
CEO Corey does not take care of his customers. They owe me 128.00 and I still don’t have it. Emailed Corey many times. Just asks repeated questions and doesn’t send me my money. Now they want me to prove I sent it back. Not a very pleasant company. They don’t care about their customers. They just want the almighty dollar.
I have already told many many people not to shop here. There are other diamond dot companies and pictures out there.
I won’t give a company money for a product if they don’t stand by their product or customers.
Be careful everyone. Amazon can’t help cause they are third party.
I am going to better Business Bureau next.”
“Placed an order in May and I just got it end of Aug. ya it look a loooong tome but I love doing these and the quality for paint of diamonds is better than the other ones I’ve done so, I guess I’ll order months before I finish this one lol.”
“My first orders took 8 weeks for one kit and 9 weeks for the other kit to arrive, but they did arrive. I wasn't sure if I was willing to wait so long for another kit, but PWD was the only place that carried a picture I wanted. So I placed an order on August 2 and received my order on September 2. I'm really pleased that they managed to speed up their delivery. It's not Amazon speed, but then again, Amazon doesn't carry the picture I wanted.”
“I've been waiting on my packages since May, and still haven't received anything. Now I'm wondering if it is a scam. If and when I will receive my packages I might change my star.”
“Great company. I would recommend anyone to use Paint with Diamonds. My Diamonds always come with great quality. They work with you if you have questions and they make sure to give the best customer service. Will continue to buy from them.”
“2 kits missing diamonds. The phone number doesn't work. After no luck on email I sent them a letter. Got my letter returned as not deliverable. Have been trying to get these missing parts for a month. Service is awful. Nonexistent. Do not order from them! I lost track of how many emails I sent.”
“I received a refund for one of my orders and now one of them was to delivered to a completely different state then I live in. 🤦🏻♀️ I doubt I’ll get my second order”
“Haven't received my order. Can't get any response. Lousy business don't waste your money with this company. Cause you won't get wat you ordered or you money back. Hell you can't even get them to respond.”
