“I ordered 2 kits on May 3rd, got an email acknowledgment, and never heard from them, except for marketing emails every freaking day. I emailed them several times and never once received any response whatsoever. I found my tracking number on their website, and determined it was shipped from god knows where via god knows who. It has now been 6 weeks and I don't expect delivery for another 3 weeks or so. I am hoping I actually get the items, then I won't have to dispute the charges with my credit card company. They hid the fact that they ship from wherever, probably China. I'm OK with receiving goods from China, but I expect the company to be forthright and honest.
Zero customer service.”
“rude custumer service. I orderd my package in march and i got 1 of 2. they tell me to show respect to people that work at there company when i simpley ask where my package is or if it is possible to get a new tracking number.”
“I ordered kits and when I finally got them they came with no direction no info and it looks like they were thrown into the envelope. Then when I contacted them about this and requesting my money returned for horrible over all service I was run around and I am still trying to get my money back”
“Placed my order April 14th, got a shipment notification April 29th... and nothing. Its June 18th and the last update using the tracking number is from a month ago. Sent Corey an email without a response. I understand delays due to covid, but 2 months is ridiculous. Save your money and buy elsewhere.”
“Received my order, a bit late due to covid 19, but did have an email saying about delay, 1st 1 I've started is great, came with frame too, my daughter will love once completed, the other I've not opened yet but fingers crossed it's as good”
“Horrible product. Waited months for my orders. All of the kits came damaged, wrinkled, no sticky surface, missing diamonds, etc. I thought I was purchasing from Paintwithdiamonds.com and it was paintwithdiamonds.art. shouldn't be allowed. I'll NEVER make that mistake again.”
“I find diamond paintings very relaxing. Paint with Diamonds produces very clear and legible paintings. For some reason if you don't have enough beads of a color they send them to you quickly.”
“Just like many have already reported, I too have not received an order that was placed 9 weeks ago. I have contacted customer service multiple times and get the same story. 'Your package is on it's way'. The most recent response is "Good news-according to the latest tracking, your order has been shipped........it should be about 3-4 more weeks for your order to arrive". Three to four MORE weeks! Of course, they accepted my payment on 4/21/2020. They keep blaming COVID-19 for the delays. Seriously, more than 3 MONTHS to receive an order?!?! Would not recommend!!!”
“DO NOT ORDER FROM THIS COMPANY!!!! I ordered 4 canvases on April 2nd and paid $116 for them. Today is June 16th and I STILL have not received my order! I have contacted customer service several times and I get the same response each time- we’re so sorry, thank you for being patient, here is your tracking info. The tracking info tells me nothing!!! It’s blank! I have demanded a refund 3x’s now and Corey, from customer service, flat out ignores it and gives me the same info again- sorry, thanks, it’s on the way, give it 4-6 weeks. This is a SCAM and I’m out $116!”
“I love that this is a modern way of doing the crafts I enjoy doing like cross stitch and paint by numbers. Plus there are so many cool pictures to choose from so really what's stopping you...”
