“Same as everyone else I ordered in the beginning of April and still nothing! They were right on the ball when they emailed me wanting to upgrade my custom order to a bigger size (charging me another $80 ) I’m so glad I didn’t!
Tracking is bogus and I get the same email every time I ask why my order hasn’t arrived.
SCAM...SCAM....SCAM”
“If I could give this company 0 stars, I would. I placed my order in MARCH 2020 and as of today (June 20th) I haven't so much as recieved tracking. All I've recieved is some bullsh*t email from the "CEO" about how COVID has put them behind. I can't believe it would put them behind 3 months so I definitely believe that they are taking advantage of the situation. I advised that I wanted either tracking information (at least proof of shipment) or I was having Visa start an investigation for a refund and suddenly I was advised that my order had been "missed". I definitely pursued a refund through Visa. I recommend everyone does the same! Their BBB rating is horrendous!”
“I like the items that you have to offer, but I HATE how long it takes to recieve the items. I have three orders I am waiting for. The first order was placed back in March and still has not been delivered.”
“I ordered my kit in early May and it is currently June 20th and I still have not received my kit. they claim that COVID is delaying their shipments but many other orders from china have come in for me so this website definitely seems like a scam!”
“I ordered 2 kits on May 3rd, got an email acknowledgment, and never heard from them, except for marketing emails every freaking day. I emailed them several times and never once received any response whatsoever. I found my tracking number on their website, and determined it was shipped from god knows where via god knows who. It has now been 6 weeks and I don't expect delivery for another 3 weeks or so. I am hoping I actually get the items, then I won't have to dispute the charges with my credit card company. They hid the fact that they ship from wherever, probably China. I'm OK with receiving goods from China, but I expect the company to be forthright and honest.
Zero customer service.”
“rude custumer service. I orderd my package in march and i got 1 of 2. they tell me to show respect to people that work at there company when i simpley ask where my package is or if it is possible to get a new tracking number.”
“I ordered kits and when I finally got them they came with no direction no info and it looks like they were thrown into the envelope. Then when I contacted them about this and requesting my money returned for horrible over all service I was run around and I am still trying to get my money back”
“Placed my order April 14th, got a shipment notification April 29th... and nothing. Its June 18th and the last update using the tracking number is from a month ago. Sent Corey an email without a response. I understand delays due to covid, but 2 months is ridiculous. Save your money and buy elsewhere.”
“Received my order, a bit late due to covid 19, but did have an email saying about delay, 1st 1 I've started is great, came with frame too, my daughter will love once completed, the other I've not opened yet but fingers crossed it's as good”
“Horrible product. Waited months for my orders. All of the kits came damaged, wrinkled, no sticky surface, missing diamonds, etc. I thought I was purchasing from Paintwithdiamonds.com and it was paintwithdiamonds.art. shouldn't be allowed. I'll NEVER make that mistake again.”
