“Poor shipping habits.. ordered in November 15 for Christmas.. got email two days later saying it was on its way... it wasn’t .. only shipped on December
I will escalate in with PayPal if not received on time for Christmas.. have no intention on paying for it.. no good to me after christmas”
“I haven't had any issues or problems with any orders. Shipping is a little delayed but it's like that anywhere right now.. we have to remember we're all bored and can't wait to get our new projects and start them..being stuck in quarantine sucks for everybody. But I think this is one of the best companies for the quality and price that is available right now for sure! Keep up the great work (#paintwithdiamonds) and keep getting new fun stuff in like notebooks/storage cases and lights to make. They make great gifts and are sure to be a hit! BTW- this is best tool I've found yet!”
“Appalling customer service. ordered in November only just dispatched today. Will not be here for xmas. Told it was dispatched 7th December . It will now be delivered to a business address that will be closed for the xmas period. Yep will now go and buy another present.”
“If I could give it zero I would. Promises promises. Lost and delayed shipping. Free painting because of 4 months of mess. Never came. When first order came cheap backing, poor quality.”
“I have ordered a few times and every time the order takes several months to arrive. The tracking is useless, when you query they blame Covid for the delays. I have not had this issue with any other companies.”
“Placed an order in September, still waiting in November and they continue to send reviews and fake tracking that said it was received in September, FRAUDULENT COMPANY, don't purchase from them!!!”
“Took 6 weeks to receive. Was then sent with one colour missing. When contacted first time they apologized and confirmed number of colour missing. Waited 2 months, emailed again no response. Wont deal with this company again. I could of got same picture from overseas at half the cost”
“Placed an order and got it after 4 weeks. One of the pictures was missing the black diamonds. I have sent 4 emails and I have gotten no response. I would not recommend them to anyone. They advertise that they ship within 3 days but they forget to tell you it is coming from China.”
“Placed on order on Sept 13 and still haven't received my order. The tracking says it has been sitting in LA for a week now....Very disappointed in how long this is taking, since I was going to make it for a Christmas present”
“It took 2-1/2 months to get my order when most of the other companies from China I ordered from in the same time period took 5 weeks at the longest. I paid top dollar for a painting because they were the only company I could find it from so I expected it to be top quality. WRONG!! The canvas was fine, a few rivers I could fix but the drills were the worst I’ve ever seen. All of the colors had dimples on the top side of the drills and they were unusable. Luckily I could substitute a few diamonds for colors I was short on and one color I had left over from another painting. I have a bag of unusable drills from this one painting that is 3 times as big as all the trash I’ve collected from all 18 DPs I’ve already completed. Will never order from them again.”
