“They should get a zero. I ordered 3 kits at the same time. 1 coming from china 2 w 1 month delivery 2 coming from New York w/ a 2-5day delivery. 2 weeks now and nothing. They wont answer the phone. They wont provide a tracking number. Only a tracking # for china. I have done a dispute on my credit card to get my money back.....don't buy from them!!!”
“I ordered on 1st November and was totally shocked that my order arrived on 11th November, my total order was in the package. I have no complaints about dealings with this company and I’ll definitely use them again.”
“When I first purchase from them I loved it order two more around two mo ths ago. They were custom but I hate the customer service subpar responses and now I don't even get an email. It's been over a month it said I was supposed to get it. Where is it?
Disappointed and never ordering from them again”
“I got my diamonds today The color of the cat is all white. The diamonds came with no white at all. I was totally floored on what happened . Are you going to send me white diamonds ? Or are you going to refund me . I know it came from China and I had apprehension but I gave it a try, my guts was telling me that it was bad . It is totally bad , a white cat with no white diamonds ? What’s going on .”
“Finally received my kit after a 2 month wait.
It was made in and shipped from China. I am not at all pleased with it. The drills are not shiny, non-uniform and many have defects. The worst part is the symbols. Who puts a white symbol on a light beige background? So many of the symbols look the same and I’m having to use a magnifying glass to try to distinguish them apart. So very frustrating! Also symbol blocks are too small and drills pop up or out all over the canvas.”
“2019 first kit was PERFECT. All square drill fit snugly together. Beautiful finished painting. 2020 another good kit, drills less perfect than last. 3rd kit...drills hard to line up, had to search for the largest ones, to fill spaces. 4rth kit... drills too large, keep popping off because they are overcrowded! Time for a new hobby!
I warned them, they were getting sloppy in the drill production.”
“If I could give zero stars I would. Didn’t get my picture at first, but then when I threaten to expose them to the United States government, so they couldn’t sell here anymore, all of a sudden I got my picture. BUT!!!! The diamonds were so small that I could barely see them much less place them. Also, they didn’t shine at all. Then, the picture I got was supposed to be a certain size, but they had so much border around it that the picture was really, really small. Do not order from this company! They might be cheap, but you either won’t get it, or you will get it and it’s a very poor picture.”
“First it was not totally cured. Way too much glue. The drills were all over the place. The canvas was very frayed. The diamond drills very mishaped. Very sad. I use to love this company. Bought my very first round from them.”
“Don't believe their "100% Money Back Guarantee" "Unsatisfied for Any Reason" - This is a scam. Once you place your first diamond the guarantee is void. They do NOT honor this guarantee. Their product is inferior with double sided tape. Diamonds do not remain adhered to the canvas and will be a constant battle to pushing them back down. When I expressed my dissatisfaction regarding this issue and missing diamonds in my kit they refused any refund. I cannot recommend.”
“They are very well made and everything you need is included. I have ordered several, and they have all arrived undamaged. I have also dealt with customer service, and they were prompt to respond and rectify the problem on an out of stock item. I will continue to use PWD, and would highly recommend them.”
“i bought 2 very nice looking canvases jan 1st. i knew it would take longer. But about a week later i got a tracking number. it was coming from asia. i waited. End of january, tracking said that it would arrive in a couple of days. The next time i checked, it had been delivered to someone in florida. i live in texas. luckily, no one took the money out of my accounts. i tried to get someone on the email to find out what went wrong, 6 times, and no one ever got back with me. Shady. i wouldn't deal with this company. Also original paint by diamond is the same company. The email says the same thing. We will get back to you and doesn't.”
“My order still has not arrived after 3 months waiting patiently. Customer service was great in the beginning, but now they seem to be ignoring me. They have not answered my request for a refund 😠 So I'm thinking this site is a scam. Hopefully they will prove me wrong.”
“Never buying from this company again! Placed my order at the end of June. It’s never arrived. That’s 17 weeks patiently waiting. This company has only given me 1/2 my money back and are now trying to push for more time again.”
“I've gotten the runaround for over 3 months as to the location of my order, only to be told that it was returned to the warehouse! I will never order another thing from this company, and warn anyone else against ordering from them as well.”
“High quality diamond paintings and insurance policy is very good. One of my previous paintings arrived with not enough of one of the diamonds, and after using the free insurance a new set was sent out.”
