Pallet2Ship Reviews

Name: Pallet2Ship
Rating: 3.78

3.8 Rating 59 Reviews

69 %

of reviewers recommend Pallet2Ship

Company Reviews

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Metrics

3.8

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Pallet2Ship 5 star review on 30th January 2023

Thomas C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, good prices and good experience”

Helpful Report

Posted 3 years ago

“Fantastic service, 3 pallets sent from France to Scotland within 10 days. Good communication, could not ask for more...”

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Posted 3 years ago

“These guys helped me ship through BREXIT, not a lot of companies that can do that nowadays, trust me , I tried them all!!! Thank you PALLET2SHIP!”

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Posted 3 years ago

“Great job guys, this was a great experience !!!”

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Posted 3 years ago

“wow, incredible experience, pallet arrived safe and on time, even with all these brexit changes happening, I had a pallet stuck in custms for 2 months with another company, pallet2ship delivers to Europe in 8 days.”

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Posted 3 years ago

“I've paid pallet to ship . To send a pallet . The pallet is still sitting in front of me and my money stolen . They blank my calls and emails and demand more money because they went to the wrong address but say they've been . Which is entirely outside of my control . DO NOT USE! THIS COMPANY GO ELSEWHERE”

Helpful Report

Posted 3 years ago

“This is my first time to use the service from this company. The experience is really bad! I have an pallet to be shipped from Germany to United Kingdom. I have place on order online on in mid Jan and completed the payment. However, the company told me there is no carrier that can provide the service at the moment and asked me to wait. After several conversation finally they told me in early Feb there is an other carrier can be used but I have to pay around 40% more of the shipping cost. I have completed the payment again and they ask them to complete several documents which provide the information I have given them already. The pallet has been collected for 2 weeks but there is no update from the company. I have to keep asking the status EVERYDAY but they cannot give me any information like where is the pallet! The service is very poor. Don't use the service from this company!”

Helpful Report

Posted 3 years ago

“There are not a shipping agent. They are a broker that offer a cheap delivery, but then hit you with huge port clearance fees in conjunction with the actual shipping agent at the other end. Stay well away, unless you want to be conned.”

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Posted 4 years ago

“I got a quote to ship a pallet to France and settled on a 2-3 working day transit time. Despite advertising this, they then sent an email that stated 1-5 working days transit time. 6 wording days have passed and the estimated delivery time has passed with no updates form the carrier. I have contacted Pallet2Ship who have not responded. In addition to this, I was unhappy with the lack of information on the website regarding weight and measurements. They charged me extra because I did not include the actual pallet itself in the dimensions. I found the tone of the email from them very harsh and not at all customer focused.”

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Posted 4 years ago

“Great company to work with, these guys really helped me out, sorry for being a difficult customer!”

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Posted 4 years ago

“Wow, the worst delivery experience ever! Sent a pallet of stone geese to a customer in Yorkshire, Instead they got electrical equipment! Discovered that the geese were in Germany and told delivery would be put right quickly. Agreed refund of postage charges and passed these back to my customer. Weeks went by and at this point the customer was becoming less patient so I suggested I would make another pallet up and ship to the customer and they could send the pallet from Germany back to me. They were expecting to charge me for this at full rate so I just used another company. Original pallet sent in early July and finally declared lost on 3 September. Took until mid December to pay out when threatened with further action. Communication was all one way, if I wanted an update I had to seek it.”

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Posted 4 years ago

“My pallet was delivered in time to Romania and it arrived safe. Nice guys , answered every question i had.”

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Posted 5 years ago

“Excellent service! My pallet arrived on time, in a very good condition! Definitely I will use it again!”

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Posted 5 years ago

“We have used Pallet2ship a couple of times and they have been great. Good service, communication and price.”

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Posted 5 years ago

“The worst company I have ever dealt with.”

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Posted 5 years ago

“Used these guys to transport my grandfathers furniture to his new home abroad. They explained everything I needed to do to package the items on pallets and gave me a very good price. I was able to take advantage of their 5% discount offer. The service I used allowed me to track the pallets and remain up to date with the delivery. A saviour at my time of need.”

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Posted 5 years ago

“Very good sea freight service to China. I was very impressed by Pallet2ship. I had a large number of pallets returning to my supplier in China, I was surprised to get a quotation so quickly. One of the guys there dealt with my order and offered an outstanding service. Goods were delivered in perfect condition and they've helped with the local customs. Definitely recommended...”

Helpful Report

Posted 5 years ago

“Well where do I start. Booked a half pallet , the items filled just over a quarter pallet so small and light. Collected from me on the Wednesday heading to Cornwall, cost £97.46. Previous shipments have cost £50-55 average. The following Monday I receive an email from the company saying the "roads in Cornwall are too narrow for the truck", well yes it is Cornwall after all. Is this the first delivery they have ever made to the west country? They state they will charge me a further £25 plus VAT to redeliver with a smaller vehicle. I object to this and the representative states "re-schedule the delivery with the recipient and I will sort the extra charge". I do so, the pallet is delivered and I look at my card statement and they have taken a further £36. Clearly Pallet2ship believe that 20% vat is not enough!!! I make that calculation £30 inc vat. The point is this, disbelieve what they say both verbally and in writing. There are certainly more competent transparent and trustworthy shipping companies out there. Summary, £136 to ship a small light pallet 300 miles, daylight robbery! Never again. TO ALL POTENTIAL CUSTOMERS READING THIS PLEASE BE ASSURED THAT EVERYTHING IN THIS REVUE IS FACTUALLY 100% ACCURATE AND NOT EXAGGERATED IN ANY WAY.”

Helpful Report

Posted 5 years ago

Hi Peter, thank you for taking the time to review us!Indeed the road was narrow and the driver couldn’t access it, but you had the possibility to specify that the access is restricted, and we would have requested a smaller truck, more, the delivery contact number was incorrect, if you had provided a correct phone number, the driver would have reached the receiver and find a solution, meet at the corner of the street or somewhere nearby and deliver the pallet.Our colleague tried to call you, as well, but without any luck.Of course, that we had to return the pallet at the depot and the driver wasted a journey and occupied a slot in the truck with your pallet for nothing.From here the charge, and it is stipulated in our Terms and Conditions which you agreed with at the moment when you finalized the booking.We are not making any profits from these charges, and whenever a failed delivery occurs, we try our best to waive off the charges, sometimes it is not possible, as the depot was right in this case and it was not their fault or ours for not delivering this pallet. Regarding the price you have paid for a Half Pallet to be transported, if you considered that our services were too expensive, you were free to use any other company, no one forced you to book us for shipping your pallet,even if we are one of the cheapest options when it comes to transport pallets. I am sure you can understand our policy and would agree that setting up a truck for a re-delivery would impose a charge, as no one in this world works for free.Also, let me assure you that those £6 will be refunded to you as a matter of urgency. Honestly, your review does not reflect the truth, as you forgot to mention that you gave us wrong details and you didn’t answer the phone when we tried to call you to sort things out. Best of luck, Pallet2ship

Posted 5 years ago

“Great service fast and easy. Driver was efficient, professional and considerate. 100% recommended, thanks for your help and service.”

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Posted 5 years ago

Pallet2Ship is rated 3.8 based on 59 reviews