“Ordered my first gun from palmetto and selected an FFL from their list. The FFL wasn't able to transfer the gun and shipped it back to Palmetto. They refunded me the cost of the gun but not shipping. The FFL told me that he had just contacted Palmetto to be removed from their list just week prior when they sent him a gun for another customer. I called palmetto and asked them to refund $20, but they told me that somewhere in their terms and conditions it says they they won't. I asked multiple time for them to reconsider but they chose to stand by their policy, even though their own website let's you select the FFL and doesn't have a message alert to call for confirmation prior to ordering. They obviously don't maintain their own ordering system and make the customers liable for shortcomings of their systems.
Palmetto lost a customer over $20, which in my opinion makes no sense. In fact, when I disputed the $19 with chase, they just immediately processed the refund because they know that in the long run it would cost them a lot more money to work through the issue than to just issue a refund for such a miniscule amount.”
“I just had a simple question, and didn’t need to ask it. The customer service associate was arguably the most pleasant customer service representative that I’ve ever dealt with over the phone. I had always heard that PSA had great customer service, but now I know first-hand that it’s true!”
“Customer service is one of the best in the business. I can't stretch it out anymore. How knowledgeable, respectful customer service has been to me. And extremely patient to help me with my questions..”
“Dealing with Caleb was a pleasure. He's very knowledgeable and was able to solve the issue I was having with a rifle part in about 2 minutes. Thanks PSA!”
“I just had the pleasure of speaking with Rakeivius, as I called to confirm a one on one class this afternoon. He was professional, thorough, quick and concise, as he did confirm my appointment. It was a perfect conversation!”
“Dear Sir(s), It was my pleasure to have been served by Marie today who although it turned out the item I was attempting to locate thru a training film, an arken optic, which was represented to have been obtained thru your company but apparently is no longer available from you, Marie was so so kind and helpfull , she looked the arken company up for me as I did not know the spelling of the company name. Marie definitely went above and beyond and should be recogniized for her wonderful representation of your company which is what I have grown to expect from my dealings with your people. Great job Marie!”
