“I ordered an item from Palmetto Armory. Almost a week later I had not received shipping confirmation and contacted Palmetto via email asking for shipping data and was told my order had been cancelled. I called Palmetto and was told the shipment was cancelled by a Palmetto 3rd party supplier because apparently they ran out of the item. I immediately went back on Palmetto’s website to find they are still advertising the product but at a higher price. Why would they continue to advertise if it’s not available. Apparently it was previously priced wrong, and Palmetto is more will to tick-off a customer than take a loss for their mistake.”
“Always fair prices. Quality products. Ships on time and packages well. I've been buying from Palmetto state armory for well over 5 years and have never had a problem. Thanks Palmetto, Tom”
“The customer service is well beyond par, Im giving the new rifle a good test tomorrow. She arrived not overly oiled which was nice, easy to clean and lube up.”
“I tried to purchase an AR lower. They will not ship to NJ, Even though it has to go to an FFL they will not ship to an FFL in NJ. That is a shame. They lost a good customer. I know they don't really care as I am only one person. But I will discourage everyone I know from using Palmetto.”
“I will never make another purchase with PSA. I purchased a CZ Shadow 2 Compact that came with magazines that were to be pinned by my FFL (due to 10 round restrictions). PSA removed the mags before shipping and sent a firearm with no mags. When I called and offered a Pa. address for shipping I was informed that the order was closed - no returns - no alternate shipping of the magazines. You have to review their policy for each state online before purchasing. They manipulate the discrepancies in state laws to advance windfall profits because you can be sure they sold those magazines elsewhere already.”
“Excellent customer service,
I bought roughly $200 worth of ammo one night and needed to cancel the order the next day, I called in and it was quickly canceled.
The customer service representatives I talked to were helpful and polite all the way through.”
“Dan and Ernie in the optics dept are incredibly awesome. They knew what was best for me mounting a scope for my
PSA103S AK47. Very informative and articulate about what I was looking for.
Keep up the great work guys, you’re definitely a credit to the company!!!’”
“I only ordered from them just recently for a friend of mine has ordered on two different occasions a case of Shotgun shells an received it in a total of 4 days from time he ordered to the time he received it.
I thought they they had change the way they operated so I go online an place a $150.27 order .
I'm teaching my Step son how to shoot an didn't want to use the buck shot I have due to the cost.
I went ahead a ordered 60!more buckshot
50 #7 an 50 #3 an also 25 rounds of slugs.
All the ammo was shown in stock.
I really didn't pay any attention to the 5 to 10 bus days before they ship.
I had planned on taking my son this weekend to the camp to give him more time to learn the in an outs of being a responsible an have knowledge of the gun.
I call yesterday to see when they would be shipped.The customer support said ,
He didn't have any idea for they ship out from many places .To expect a confirmation once they do.
Now this is going on 6;so far business days.
They don't count Saturday,but yet the very day I placed the order,My card was charged.
I should have went with my gut feeling an how several friends have had issues with them.
I have to tell my son today that we won't be able to go an practice tomorrow.
My son only was able to shoot 25 rounds last weekend.
Im using this as a incentive for his school work an attitude of being a responsible young adult.
If an when I do receive my order.Ill never buy from this company again.
I hope anyone that reads this ,won't also”
“I ordered two GSG FIREFLIES in 2020, it took longer than they initially said it would so I asked for a refund. They emailed saying there was a delay of my order because of the pandemic. I said ok no problem, I'll wait.
Once the firearms were delivered to the FFL of my choice CLYDE'S SPORTING GOODS, my family was greiving the loss of our 19 year old daughter due to COVID-19 complications, so we didn't get around to actually going to recover the guns. Well in February of this year we requested a refund apologizing for letting this slip our minds. Well Palmetto's CUSTOMER SERVICE sent the shipping labels to the FFL and once they sent the guns back to palmetto I was told in an email that my refund would be processed, and they've received and restocked their GSG FIREFLIES into Palmetto's inventory. Well that was in March.
That was also the last time Palmetto ever responded to my emails. They NEVER SENT ME MY REFUND, THEY'VE OBVIOUSLY DECIDED TO JUST KEEP MY MONEY AND THEIR GUNS. I know I'll not recover my money. But I just wanted to share my experience with who I consider criminals for stealing my money. My family was greiving we didn't need these people to add insult to injury. Don't think it can't happen to you. Online there's reviews that say palmetto is famous for terrible customer service and for keeping your money from online orders. Good luck to you shoppers.”
“I was tired of going to elite firearms and Murrells Inlet and having them tell me I couldn’t shoot my rifle because they were having classes for pistol and they weren’t even using the rifle range. I called Palmetto State Armory and spoke with Dan in the range department. I asked him how many rifle ranges they had. He said six told me they were available right away. Stopped to get a bite to eat got there and they were all being used lol my fault For stopping lol. I asked what were the rules and they explained them to me also asked how to become a member. $250 for a year unlimited, shooting from opening till closing awesome! Join right there and then. Since that day I shoot at least three times a week and they are so informative willing to help, explain any questions you might have about your weapon and shooting. I’d like to give a big shout out to an employee they have in the shooting range department. His name is (TOM-(2GUNS). He has gone out of his way totally helping me with my
PSA 103S AK47. Also how to properly hold a pistol for accuracy. I since booked an hour to have 1 on 1 instructions with him. I am not a new shooter but since I have a prosthetic left below knee amputation and hip replacements along with total spine reconstruction he said no problem, we will adapt stance and work with your situation.
Before I go I only mentioned my situation because of how professional Tom was in handling situation. PS – i’m certainly not looking for any of that boys! You would never know I had those problems in 1 million years if you seen me. I recommend Palmetto State Armory for all your needs and definitely for a high class shooting range with class individuals running the show. Thanks again to everyone there and especially Tommy two guns.”
“The company advertises shipping firearms in 7 to 10 days. My order as of today is 20 days out. All they will tell you is I will be notified when shipped and orders are heavy slowing them down. I never had this kind of problem with PSA before. I understand backlog but double the time is wrong. Hire more people!”
“Customer service is pretty much non existent. You call and get automated assistant, live chat hours to automated assistant. Order has been on processing status for going on 4 weeks now which is insane. Email support you get an automated response. I will be canceling my order and never ever buying from them again. I will also tell everyone i know never to buy from them. This is completely unacceptable.”
“Absolute trash order a 9mm pistol never got it went past the 7-10 day wait time and finally called didn’t basically told me nothing now I gotta wait another week to get a full refund do yourself a favor buy local or some other site instead this absolute joke a site”
“3 weeks later and items still not processed; despite their 7-10 day window. Customer service is no help and essentially says there’s nothing they can do and no information they can provide”
“This place should be charged for theft. Garbage company. Ordered some items and they shipped half of it. When I called them about the other half, they told me there was nothing they could do without pictures and said there is nothing I can do about it. When I reported them, they blocked my account and said I could never order from them again. So, you steal from your customers and then block their account when they try to recoup their money? Told them I was a Disabled vet and the Customer Service rep laughed and said, “So, do you want a cookie!” This is how Vets are treated at this company!!”
“I’m new to PSA and tested their service on a BB gun. I canceled the order within an hour. They still refused to cancel the order finally a notice was sent to UPS to return to sender. 20 days later I still have not received my refund of $168.98. I would not buy another thing from this company. Customer service sucks!!!”
“Received a broken product. To repair I have to wait 7 days just for them to approve it. Sub par product and even worse warranty. Will never buy psa again.”
“I ordered a 300 blk upper and recieved a 5.56 upper. Contacted customer support and was told to send pics via email. I did just that and never recieved another word weeks later. I have emailed again for a response and nothing. How can a suppodsedly "reputable" firearms manufacturer send the wrong CALIBER and not do anything about it. They should be embarrassed, if they even have a sense of shame.”
