“The customer service rep whose name is dejah solved the problem immediately. The whole transaction is going smoothly. First time to buy something here. Wonderful experience.”
“It would’ve been extremely helpful to be provided a return shipper label, as I learned it is worth of gold. Your instructions on the RMA say to use UPS ONLY for ANY return. The email you send with the RMA says you may use any return carrier of choice. As one will soon learn, UPS and USPS do not ship any part of a gun as of two years ago, it is against their policy. That only leaves FedEx who actually brought the package to my house and with $3.90 added to the shipping cost for $300 and Insurance, brought the total to $55 to return ship a 4.4 ounce barrel of a gun to you. That is 1/4 of the total cost of the barrel that I purchased for $255 . That is very unacceptable. Not to mention that with working and trying to get to a postage carrier to send it back, and going to three different ones only to be turned down before finally heading to FedEx to get “Return Sticker Shock” was worth time/money as well. As a corporation, you probably get bulk shipping discounts from FedEx for shipping so many packages, try passing that on to the few returns that you may get from customers so they don’t get price gouged in the future, hence the reason for negative review. The rest of the return process was pretty simple and the associates were very helpful.”
“Always great shopping with PSA! This is the first time i have every had an issue, the item I ordered said in stock when i placed my order. I waited about 16 days and it never came. I called PSA and Trayona answered the phone after a small wait (about 3minutes) looked up my info and said i could do return to sender and get a refund or wait until the item was back in stock. I said i would do the return to sender and get a refund and she put in my request. I got my refund about 5 days later, On a Monday , reordered the item Monday night and received the item Thursday afternoon the same week! Very happy with the service and will definitely be ordering in the future! Thank you for all you do to help keep America Awesome! Thanks again Trayona, and God bless”
“Jessica and Melissa have been great helping me out with my shipping situation that i messed up. They have both been very pleasant and helpful. I would definitely order from psa again.”
“On 7/10, I ordered a complete slide for my compact dagger. The next day, I ordered another slide that I liked better and submitted a cancellation request for the first order. The next day, I received notification that both sides had shipped. I immediately jumped online to chat with someone from PSA. However, before I could reach someone, I received another email from Bridgette at PSA telling me that they were aware of my cancelation request for the first slide and had already contacted the carrier to return the their package. I felt quite relieved. Thanks, Bridgette from PSA for taking care of my dumb mistakes, you rock!”
“They took care of me instantly and made sure my order was good and so was my cancellation. Trayanna helped me (sorry if I miss spelled that name) she was amazing!”
“PSA’s customer service is second to none. If issues arise, (rarely) they are spot on with getting them resolved and making their customers happy. Their best assets are the customer service representatives, Trayona, deserves a huge shoutout!! Very efficient and professional, but what stood out the most was her delightful demeanor. It’s nice to speak with someone these days who truly seems to enjoy their job providing “customer service”. Great job Trayona and PSA!!!”
“Jessica helped assure me that an accidental order could be returned and refunded. She has no idea how much stress has been removed and how much I appreciate her help. Amazing employee and would recommend PSA to everyone. Thank you.”
