“I purchased a new Beretta hanging,it was to be equipped with a red dot sight. It wasn't. They also have no given me my 5%discount.
We will never do business with this company again. Very disappointed in the company.🤢”
“I went to the Summerville location to purchase a weapon and my husband was with me. After showing my husband the gun, and getting his opinion, I informed them that I wanted the weapon. I have previously tried to purchase the weapon online but it was out of stock and they finally had one in stock. My husband then walked to where the scopes were to see if it would be cheaper to buy the one with a scope or purchase a scope separately. My license was given and I filled out the form on the computer. After 5 mins a lady calls my name to rudely tell me that I am not able to purchase the weapon because they felt like I am buying it for someone else, that "someone else" that they assumed that it was for was my husband, who has purchased his own weapons from this location so there is no need for me to purchase a weapon for him. I was using my bank card, my license and I filled out the form and acknowledged that if I purchase a weapon for someone else, what the consequences will be. I was purchasing a 10mm. I have purchased a gun there before for myself and my husband was with me every time. When he has purchased his weapons, I was there with him. I was in the military for 10 years and I have shot plenty of weapons. I felt so disrespected by the staff there and the General Manager Eric because they made assumptions about my husband and I and not even having a conversation with us beforehand or even looking up his name to show that he has purchased weapons from there before so he has no reason for me to buy a weapon for him when he can do it for himself. I will never purchase another weapon from them again, and I hope they never treat a veteran or anyone the way they treated me and my husband.”
“Your customer service stinks , you’ve had my upper for 5 weeks now nothing , no time frame, no fix, no replacement , no refund …..I will never deal with psa and there junk, I just want a refund and will do business somewhere else… not happy”
“A customer wanted to send a handgun to my business. I sent multiple copies of my FFL, but not only did no one contact me directly, but every time sent my potential customer an email saying they did not have a copy of my FFL.”
“This is an ongoing saga. After significant effort, many weeks and emails, etc., they refunded me most of the bucks for an old gun advertised as 'completely functional', but with a barrel so bent as to be outright dangerous to shoot. Having dealt with 5 different employees, I don't know if they are overwhelmed (as one employee claimed), dumb or sketchy. BUT, they get it wrong every time! After significant complaint they agreed I could return the useless gun, but they still owe me bucks after specifically offering to refund my FFL fees too. I have requested the rest of the money, and will continue to diss them on reviews and shooters' clubs blogs I belong too, till they pay up. Be VERY CAREFUL contracting with Palmetto State Armory!!!!!!!!!!! Worst customer 'service' I have experienced in many years in business.”
“Ordered ammo advertised at $149.99 for the shot show special. On the last order review the price changed magically to $159.99. I tried to email them with no response and there’s no phone call service with PSA. I went ahead and reluctantly placed the $159.99 order. Then 3 days later they advertised the very same deal at $149.99. I’m disgusted with the price switch and the inability to talk with the, email them, or chat.”
“I ordered a Vortex Venom, that was defective. I called for advice on how to return it, and if I would be reimbursed for the return shipping; I was told I would be reimbursed. Now, PSA is unwilling to return my shipping charges for their defective product. My advice- stay away from PSA, and file a complaint with BBB, just as I have.”
“I ordered a case x200 shotgun shells from Palmetto State Armory on 12/3/2021. Within about a week I received a package with only x20 rounds. I immediately wrote an email to support which received no response. I attempted to call several times, sitting on hold for 45 minutes+ each time. When I finally did get through to someone I was told I needed to send a picture of the ammo I received and they would get back to me the next day, which I did, but I never received any further response from Palmetto. I called again on 12/17/21 and waited for another 40 minutes+ only to be told they could not send me the remainder of my ammunition order and that they would issue a refund for the 180 shells I did not receive. I held my temper with the peon on the phone as she was only doing her job, but I was understandably livid. Both agents I spoke to were basically useless drones doing the companies dirty work and they were not helpful at all. This has by far been my worst experience with any customer service ever! I expected better from an American company. I was originally referred to Palmetto by a friend of mine because I was hoping to buy a rifle in the next couple months, but after this, I will never purchase anything buy from Palmetto State Armory again. Regardless of their product, Palmetto is a garbage company with terrible customer service and I will be filing a charge-back with my credit card company for the 20 shells I received if I don't get a full refund.”
“Absolutely worst company in history in terms of customer service. Impossible to get in contact with. Shipping is all out of whack in time frame. Ordered ar pistol.. couldn't get straight answer .. told would be 15 days to receive. I emailed saying if would take 15 to just cancel.. get an email saying ok return to sender done.. come to find out shipment was due very next day from that. Instead of confirming and checking to help customer out.. they just canceled it.. when finally got through was told sorry .. you said cancel.. will never purchase anything.. nothing.. no matter how good a deal. Shoot as bad as the chat went I wouldn't even accept a free gift from them .. won't support them at all.. stay away... reason why they only have such low ratings... I should've followed the suggestions from previous comments since they were all bad. Nothing worst than happily waiting for a firearm only to have them just screw you ...”
“Absolutely horrific customer service. Avoid the company like the plague. What good is a discount when you never receive the product and are treated like trash in the process? Screw these guys!”
“3 calls and 3 emails after spending thousands of dollars on several orders you would get a response back? you think these knuckleheads would act better with their shitty ass customer service? Never returned any calls or emails - bunch of tarts is all they’re getting too big for their own britches watch them fold when things do get back to normal.. bunch of pin heads- DO NOT BUY FROM THESE IDIOTS!”
“Zero customer service inquiry responses, no matter whether you email or call or even ask for specific employees. They will gladly take your money and ship product. But forget customer service.”
“I purchased a Black Aces Pump Shotgun from Palmetto and they sent me a “compliance” email. The email stated, “Our company policy prohibits us from shipping semi-automatic shotguns with any of the following: magazine capacity exceeding six rounds, a folding stock, or a pistol grip to the state of New Jersey.” So I call them to let them know I ordered a PUMP shotgun not a SEMI-AUTOMATIC shotgun. They did not care and cancelled my order, even though the manufacturer of the gun specifically states that the gun is NJ legal. So I was purchased the same gun from another retailer who is better informed than Palmetto State Armory.”
“I find it very difficult to understand the negative reviews as my experience has been fantastic compared to other suppliers! I recently have been ordering on line 9mm ammunition from various sellers and Palmetto provided a better quality and a much better price than the others. Also their service time for shipping and delivery was also far superior! Order date of 2/2 and received shipment on 2/5. Others have taken 2-3 weeks plus they charged twice the amount for shipping. Therefore I am extremely please with my first order experience with Palmetto! Keep up the good work Palmetto!!! Brad”
“Palmetto State Armory has terrible customer service. I never received my product and have never received a refund. They did send me a bogus tracking number that never worked on my order, then said that UPS lost my order. However, this product was ordered in June of this year, and as of now, September, I have yet to receive a refund. Keep your money and buy local! These people are crooks and have TERRIBLE TERRIBLE customer service. They don't respond to emails in a timely manner and they don't answer the phone.
Shawna Carpenter”
“Customer service is a joke. They take 3 to 5 days to return an email. They do not take calls.
They have over 300 BBB complaints.
Do Not order anything from this company!”
