“This may be the last time I use Palmetto State Armory. I ordered some ammo, a resetting target and a little ammo box. All items were in stock when ordered. I received shipping updates and the ammo came in a single shipment about 6 days later - acceptable. I reached out to the "help center" chat line about the remaining items, which were not even mentioned to me as being shipped yet. Chat line is terrible - "hung up" on me super quick if it takes more than 60 seconds to respond, rude and un-appreciative automated responses, etc. Two days later, the target arrived with an invoice that said the ammo box was included, which it was not. Reached out to the chat line again - same rude, quick responses stating the ammo box was still processing and they are still within their 5-7 day processing timeframe, and then they "hung up" on me again. Actually, Palmetto, it's now been 8 days and I still don't have my complete order of in-stock items! Thanks, but this is not appreciated service. What upsets me most is the terrible chat help line service.”
“I like their products, have 4 of their AK's. However, their customer service just sucks. You can never reach them. This has been ongoing for a long time. Try their website, email, chat and can never get to them. They also never reply to emails. They send an auto reply, but not helpful. They really need to step up their customer service. It's very disappointing to buy from a company and literally get ZERO help from them. Yeah, they are growing, blah, blah, blah, then HIRE some people for help.”
“They processed my order within the time they promised. It's not the fault of a retailer if they can't find out of stock and hard to find items within your price range. I recommend palmetto state armory.”
“I received my order delivery confirmation within the 5 days promised. I think impatience is the biggest reason for bad reviews. If people are constantly calling a small business for taking too long they have Walmart. I thought we were supposed to support the people struggling to make you happy.”
“Purchasing a riffle? I did and was super excited to have it shipped to my FFL dealer. Now, keep in mind, I live in the great state of Washington (Grrrr!) where King Inslee made it illegal to purchase and/or import any magazine greater than 10 rounds. That being said, the M&P Sport II AR15 5.56/.223 I purchased “came with” a 30-round magazine. I never saw the magazine! When I wrote in to the customer service department requesting either a 10 round replacement magazine or a $15 credit towards a 10 round I could purchase (from them). Rather than reply with something helpful, I was awarded a copy-and-pasted statement from the “Terms and Conditions” section of the of the legal company policy. Does anyone really ever read this stuff other than the company’s attorney who wrote it?
Here is what I received from them:
“Hello Michael, Thank You for Contacting Palmetto State Armory! Magazine Restrictions in our Terms & Conditions Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states that have active magazine restrictions. We WILL NOT replace high-capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines. Best Regards,
Tatyana Palmetto State Armory Customer Service (803) 724-6950”
“Best regards”? Really? How about: “F*@K Off! We don’t care about your business!” At least it would be more sincere!
Caveat emptor my fellow riflemen.”
“AWFUL. They are ALWAYS out of stock pf everything and their customer service is horrible. I cancelled an order and it took them two weeks to "process" a refund. They are lazy as hell and should be avoided at all cost.”
“I purchased magazines for my son for Christmas and just found out that they are not returnable because it’s outside the 30 day return window. I am a little disappointed that there is no extra time given with Christmas gifts. I purchased 11/30 and he opened his gift up on 12/25 to find out they don’t fit his gun. So far, customer service is unwilling to work with me. I asked to speak to a manager and was told that I couldn’t.”
“Stay away from this company, they will charge you instantly and not ship your items. You will not get a hold of anyone either. Spend your money else where, this is not worth the hassle.”
“Terrible product, terrible customer service and a terrible experience! I tried to refund one of their crappy products, I sent it back and waited for my refund which never came! When I called the company to ask I was basically told it’s not their problem and to contact my bank. Obviously I’ve talked to my bank and I would know if the money was refunded and it was not! If you want to keep your money do not do business with this company.”
“I placed an order paid the invoice that was finally sent and then was told I didn’t pay the taxes so they won’t ship my order and didn’t receive any invoice for the taxes after several requests then asked for a refund and was told no refunds so I reported them to the better business bureau will never do business with them again”
“I ordered a foregrip for my AK and they sent it incomplete, because the attachment fittings on the lower handguard weren't included.
Listen to this: they are actually making me RETURN THE ENTIRE PACKAGE and wait for them to receive it, before they will ship out THE CORRECT, COMPLETE ORDER!!!!
THEY REFUSED TO JUST SEND THE MISSING ITEMS!!! WTF?!!
I'LL NEVER, EVER, UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS HORRIBLE COMPANY AGAIN!
I'LL BE MAKING SURE TO BAD MOUTH THEN AT EVERY OPPORTUNITY AND TELL EVERYONE TO STAY AWAY!!!”
“Here is my advice to future customers of PSA.
DO NOT WASTE YOUR TIME DEALING WITH THIS JERK WATER COMPANY. THEY WILL LIE CHEAT AND STEAL AND MAKE YOU WANT TO THROW YOUR PHONE AWAY DEALING WITH THEIR NON EXISTING CUSTOMER SERVICE. THIS COMPANY IS THE PITS BOTTOM OF THE LATRINE PIT.
WAKE UP PEOPLE, LOOK AROUND AND READ ALL THE NEGATIVE COMMENTS FROM PEOPLE WHO HAVE ATTEMPTED TO DO BUSINESS WITH THEM.”
“After having made multiple purchases before without any complications, this time I never received the order that was sent to my house through UPS.
When calling palmetto they told me that ups rejected the claim because I was ups choice and therefore no one would be responsible for the loss of the package.
The package was sent without a signature required, that is, it does not matter if I was a Ups Choice member, the package would be left at the door of my house anyway!
customer service, apart from waiting 45 minutes to be attended, they have no empathy with customers, they are rude and practically leave you talking alone and block the call. This is the worst experience I have ever had!
the policies implemented by palmetto are in such a way that they do not pretend to protect the clients and only protect the company.!”
“Second request to cancel. No one seems care, no one answers the phone (on hold for 20 minutes twice today) no one answers the "chat" box, that states to use for "fastest response" no less. Tried that several times on multiple occasions. My case number is 01197374 submitted on 9/6 (15 days after placing order with no updates or shipping, web site states up to 10 days to ship). It has been 9 days since then with no response (message says usually 1 day but may be up to 3 days to respond) When I try to call I am placed on forever hold and again, why push the chat option if it is ignored. They have already charged my credit card for something they never shipped and can't seem to provide an update for. I chose a pre-approved FFL from their list, I don't understand how this is acceptable or how their message can even say they care about their customers.”
“I have made several purchases with Palmetto over the years and one thing I can contest to is the fact that they have some of the worst customer service I’ve ever experienced. I have tried several times to modify an existing order by adding or removing an item and they refuse to do it! They are either going to cancel out your entire order or you’re going to get the order that you were originally purchased and that’s the end of the story they will not help you out whatsoever it’s either one or the other! I’ve never heard of such a policy before! They also Have lacked on sending me tracking information and when I called on it they said they refused to give me any tracking information on serialized items and I said why? And they said because people are trying to stop UPS and get their firearms before they could be sent to the FFL for transfer lol I’ve never heard of such a thing and I doubt people are doing that they just did not want to give me my own tracking information, then two days later guess what happens? I get my tracking information on the items sent to my email anyway so what they told me was a lie they just didn’t want to take the time to look it up . I’ve also ordered ammunition from them and was short several boxes at a time! Now how do you order 10 boxes of ammo and get five boxes sent to the house? Now either somebody is taking the ammo and putting it in their pocket at the warehouse or Palmetto is skimping out on their orders and then you have to prove that you really didn’t get the ammo! How do you do that?”
“Bait and switch on an ammo and magazine deal. 2 months after order only mags show up. Refund on ammo. Magazines regular price...no deal at all. Just unloading excess invertory bait and switch. Not another dime. VERY DISAPPOINTED.”
“WE ARE A SMALL DEALER AND WE TAKE CARE OF OUR CUSTOMERS.
PALLMETTO STATE ARMORY DOES NOT TAKE CARE OF THERE DEALER.
WE HAVE CALLED, EMAILED AND CHAT WITH NO HELP.
NO ONE WILL CALL US BACK LEFT A LOT OF MESSAGES.”
“Bought a PA10 (AR10), got it home and it was not functioning properly. Bolt would not go back on empty mag and the mag would not drop. Researched a little to find out they put an AR15 bolt hold in an AR10. So they put the wrong part in a gun then sold it. I want my money back but they will not give refunds on firearms. What else did they do wrong with this thing? It could blow up in my face for all i know. Looks like ill have to take them to court.”
