Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

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Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my papergang subscription - I look forward to the new products each month. Useable stationery and some inspiring items too! My absolute favourite was the foxes Christmas box it was simply beautiful”

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Posted 3 years ago

Hi Lyndsey, Thanks for your feedback! It's great to hear that you are enjoying the boxes. The Fox box seems to be one of our most popular designs. Thank you, The Papergang Team

Posted 3 years ago

“Stunning designs and clever ideas.”

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Posted 3 years ago

Hi Louise, Thanks for your taking the time to leave your feedback, and your lovely words! Thank you, The Papergang Team

Posted 3 years ago

“Best money I've ever spent”

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Posted 3 years ago

What great feedback Bronwen! We appreciate you taking the time to share your comments with us. Thank you, The Papergang Team

Posted 3 years ago

“I love getting my Papergang box through the door. It sometimes takes a bit longer than I would like but it is worth the wait. Once a box didn’t arrive, the admin team were quick to arrange a replacement delivery. I’ve always received everything advertised and the quality of the contents is excellent. I might not fall in love with everything straight away but anything I might not use I gift out to make someone else’s day. Definitely a lockdown lift and I intend to carry on.”

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Posted 3 years ago

Hi Alexandra, Thanks for your feedback! Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this when there were issues with the boxes. We will pass this great feedback on to our team. With regards to the shipping times, we have been experiencing some delays during the worldwide outbreak, but rest assured we are always looking at ways to speed up the process. Thank you, The Papergang Team

Posted 3 years ago

“I love receiving my monthly delivery every one of it contents has clearly been careful created and it’s a joy to use and give items to my pen pals The boxes are reusable and very pretty to the eye”

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Posted 3 years ago

Hi Kathryn, Thanks for your feedback! We are delighted to hear that you are enjoying the boxes. Thank you, The Papergang Team

Posted 3 years ago

“I haven’t I say, the quality of the products received in the boxes have been exemplary. However the box received this month - April 2021 - was so very disappointing! The products and quality most definitely were not of the expected paper gang / Oh Deer benchmark I have come to expect. If next months box is just as a disappointing I’m afraid I will be cancelling my subscription.”

Helpful Report

Posted 3 years ago

Hello Cait Thanks for your feedback! We're very sorry to hear that you are disappointed with our April box, please, accept my sincere apologies for this. We always like to hear our customers thoughts regarding the boxes, especially when they feel something could be improved upon so we are very grateful for you taking the time to leave this review. I have made sure to pass on your feedback to our creative team, but we would love to hear what you feel could have been improved about the products from the box if you wanted to contact us directly via help@papergang.com. Thank you, The Papergang Team

Posted 3 years ago

“Packaged beautifully, amazing value and arrived quickly! Really really chuffed with it, bought a once off but will be going back for more!!”

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Posted 3 years ago

“Ive been subscribed to papergang for about 6 months now. The last two boxes haven’t shown up, every time Ive contacted the team to chase this up its literally been weeks in between replies. In my eyes the boxes are not worth the money but if like me you’ve needed the pick me up in lockdown then they are presented well and will no doubt give you 2 minutes of joy when opening. Back to my original point though the boxes take way over the month to arrive if at all and when money is tight it really isn’t worth the gamble of it its going to arrive or not. Im still waiting for my February box or a refund but the company won’t even reply. £14 not well spent”

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Posted 3 years ago

“Bought a 3 month subscription for part of my grandaughter's Christmas, she loves it. Going to subscribe another 3 months for her”

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Posted 3 years ago

“Love love love February’s box. It’s so beautiful. I love the story behind the designs. I save opening my boxes until the weekend. It’s so worth every penny!”

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Posted 3 years ago

“I took out this subscription with the idea that I could keep some of them for birthday gifts. However, when my first delivery arrived, the beautiful box was also the packaging, and had a delivery sticker and postage sticker on the front. It was also really grubby after being tossed around in the delivery van. To open it, you have to pull a rip cord right down one side which ruins the box completely. So I can't even use the box for anything else. The pen, ruler and scissors were nice, but nothing special, then there was a notepad and 1 sheet of wrapping paper. Really not worth the money. I can't give them as gifts with postage labels stuck all over them and they're too expensive to buy every month for myself so I've cancelled the subscription. Such a shame, if it was in a reusable box that was delivered in outer packaging, it would make a nice gift.”

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Posted 3 years ago

“Love them so much! Always an awesome box in the post. Since I first bought this, they've reduced their packaging too, which is amazing.”

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Posted 3 years ago

“I ordered my first box on Dec 7th and set up a subscription. That box never arrived and then money was direct debited for the second at the beginning of January & that also has not arrived. So disappointing. I emailed several times and got a reply saying to track my package but when you pressed the link it said no information available. I finally asked for a refund on December's box and had to request my subscription be cancelled as you cannot do it yourself online. That's very poor! Really disappointed as the boxes look lovely but having paid for 2, nearly 3 months later, I've received none. What a shame :-(”

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Posted 3 years ago

“The delivery is awful. Last month I haven’t received and the new one has been billed for. So 2 outstanding and it took quite a long time to receive the first. I’m going to cancel.”

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Posted 4 years ago

“I've been getting my Papergang box for years now and genuinely can't imagine cancelling it. The stationery is always so gorgeous. I look forward to it every month!”

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Posted 4 years ago

“I just wanted to thank you for such a wonderful service and the beautiful boxes you have posted to my daughter in Belgium. Each one was received safely and she has loved having a little surprise in each one. She is very crafty and has loved the fact that she can literally use every single item in the box. She particularly loved the January box. I can tell you that these have cheered her up in these difficult times when she can’t travel home and she has made the origami bird and coloured in the sheet as rewards to herself after a tough day studying in her flat. Thanks again, I will be ordering another three month plan in the next three weeks. Thank you.”

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Posted 4 years ago

“It's a sweet idea but not really worth the money - I signed up for three boxes and they've deteriorated in quality and value since, so I won't be resubscribing. Some of the items have been lovely, earlier items were great quality (the November box was lovely, beautifully designed, full of useful items and good quality), but December's items were a bit lacking and I was really disappointed by January's box. It was poorly packaged, items were scrunched inside, and the planner was dirty and had an irritating typo on every page. There wasn't enough in it to justify the price tag sadly, and the artwork was quite generic. Would love to resubscribe, but think I'd rather just spend the money on better quality items that I actually like! I've looked ahead to February's box to see if it's worth the benefit of the doubt, but it really does look like the kind of generic stationery you can get at any supermarket.”

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Posted 4 years ago

“I get a few subscription boxes and I look forward to this one the very most. Love it from the box to the items. Plus trees! Yay trees!”

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Posted 4 years ago

“i subscribed to papergang in november as i really loved the look of the fox, deer and robin themed box! the contents in the box were absolutely gorgeous and i was really impressed with the designs! i’ve used all of the christmas cards, the notebook has been extremely useful for lists, the pin looks great on my bag and the shopping list has been really handy! on another note, december’s box. i was really looking forward to receiving this box after how great november’s was but honestly i was rather disappointed. i expected to have a festive themed box, with greens and reds but no, the box was very colourful. i think the theme would’ve suited june or july better. also, i felt as thought the box was lacking in contents. november’s box was filled to this brim with stationery but this months was not as impressive. yes i do like the box, but did it suit december? no. did i feel as though this box was rushed in design? yes. i understand that it may be hard for papergang to work with independent artists because of the pandemic, and that may be the reason as to why this months box wasn’t as good. i’ve had a look at this months box and i really like the look of it, and i hope it’s better than last months!”

Helpful Report

Posted 4 years ago

“I didn't really know what to expect when I subscribed as I didn't want to peek too much on the website and spoil it...so when I received my box today it was like Christmas all over again. I was pleasantly surprised at the contents and I am very happy with the box and can't wait for the next one! unlike others how left bad reviews, I DO realize we are in a pandemic and shipping is extremely slow right now so I wasn't worried about how long this would take to arrive. I have my own shop and I know about the delays..so instead of complaining about it in a review..maybe think that papergang is doing the best they can to get your order to you...so be patient and stop being a Karen! Alos, before leaving a negative review that can hinder sales for a small business, CONTACT them..its just common sense ;)”

Helpful Report

Posted 4 years ago

Papergang is rated 4.7 based on 1,553 reviews