Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time i have used this company and i have to say i was very pleased. The parcel i sent to Holland got picked up early on the pick up date and delivered a couple of days later. The price was very good too. The communication i have had after the parcel delivery has been excellent. The customer service rep Peter Chandler has been very good. I hope to use this company again in the future. Well done. Keep up the good work.”

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Posted 9 years ago

“I was a little skeptical after getting a price quote for shipping 4 boxes to the USA from parcelforce at the post office and then getting a quote from P2G using the same parcelforce service for almost half the price!!! I dropped the boxes off at my local post office, everything else was done online, no fuss minimal forms. Parcels arrived on the west coast USA 5 days later amazing. My initial dealings with Peter C were easy and efficient. Why would you use anyone else for shipping. Thankyou P2G”

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Posted 9 years ago

“Easy online service good value except for small parcels post office is cheaper at £2.80 delivery times excellent Peter Chandler is very helpful will keep using for my ebay parcels Lucille”

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Posted 9 years ago

“I had a small problem with a double order and I spoke to Jenny on the live chat, she was extremely helpful and solved the problem.”

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Posted 9 years ago

“Great customer support by Lillian!”

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Posted 9 years ago

“Chatted with Lilian today, And she couldn't have been more helpful, I was extremely stressed when I contacted her, as I couldn't print my parcel label or access Live chat initially, Had to reload a different web browser But after a few minutes, chatting to her everything was sorted and a new date arranged with all my questions answered and my stress levels back to normal.”

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Posted 9 years ago

“Lilian was very helpful in every aspect , her reply was super fast and helped me with my order. A1 customer service and would hope that if I ever needed help in the future that she would be the one to help me with my needs.”

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Posted 9 years ago

“Spoke to Nicola regarding my parcel . What a brilliant service she offered me . She is explained every single details and felt I could trust this company even more . Well recommended . Fantastic job parcels2go, special to the agent Nicola.”

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Posted 9 years ago

“Spoke with Nicola, fast and efficient customer service. Was connected quickly on live chat too,”

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Posted 9 years ago

“Have used parcel2go a number of times. They are cheaper than the post office and reliable. I sent a parcel with Yodel which Yodel lost, but parcel2go reimbursed me my money in full. 2 weeks later my parcel was found and returned. Overall would say very good.”

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Posted 9 years ago

“Nicola was very helpful - thank you.”

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Posted 9 years ago

“Used this company recently to send a parcel from my business and found their service was excellent; really efficient and absolutely no hassle, would highly recommend them!”

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Posted 9 years ago

“nicola from chat was fast, efficient and very helpful. excellent service, thanks!”

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Posted 9 years ago

“Talked online with an operator named Nicola who typed back helpful responses immediately. Sorted out everything extremely quickly. Very impressed.”

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Posted 9 years ago

“I needed to change a delivery address, didn't know how. Nicola kindly took me through the process . All done. Thanks Nicola”

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Posted 9 years ago

“I've had to contact Parcel2Go twice in the last two days and both times they have been incredibly helpful and fast to solve the issues I had. It would be nice if I could contact them by phone but for now the live chat seems to work very well. Thanks Nicola!”

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Posted 9 years ago

“Nicola was quick efficient, polite, understanding and professional- outstanding customer service. She quickly dealt with my problem despite the high demand. She tackled the problem efficiently, informing me the progress each step of the way. I would definitely use this service as my first port of call for enquiries from now on.”

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Posted 9 years ago

“Used the chat service - Nicola very helpful and knowledgeable”

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Posted 9 years ago

“Nicola was very helpful and friendly. She solved all my problems very quickly and efficient. Thanks so much Nicola because I was completly lost and you helped me with a smile in your face, I am sure that she had one :)”

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Posted 9 years ago

“Nice a answered all my questions very well A top quality service all round”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,204 reviews