Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy, can't complain”

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Posted 9 years ago

“Love parcel to go it is so much cheaper and more convenient than post office. The online service is excellent”

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Posted 9 years ago

“Your collection system needs work if the item has clearly not been collected after the date/time it should be reviewed by yourselves not chased by customers as this leads to issues. I was billed for more than what I chose plus the parcel was never collected. Lucily Nicola was able to assist. Please fix this.”

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Posted 9 years ago

“Sammie was very quick and helpful with her comments and assistance. The over all experience was quick and good for me. Thank you Sammie”

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Posted 9 years ago

“I have no complaints regarding the lady who served and resolve my query. She friendly, well mannered and quick to respond to the issue. I just wish the web site was as helpful as she was. Some work is required on the website, to many Q and A's and most are generic, no enough direction to how to contact someone, when the Q and A's do not match your situation, or a what to do afterwards.All I can say Thank goodness for the young lady, who resolve the issue.”

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Posted 9 years ago

“Great service, very easy to book on consignments. Although you can't speak to anyone on the phone the online chat is very prompt.”

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Posted 9 years ago

“Sammie was very prompt and helpful and sorted out my issue for me. In regards to Parcel2go - find the service good but hard to find live chat if you have an issue as I did today - the email you get from Parcel2go is this "This is unexpected! There appears to be a problem with this label which needs some help to be fixed. Please contact our live help team who will be able to solve this for you and quote P2G29527659. In the meantime, thank you for your booking and our apologies that things haven't gone as smoothly as we'd have hoped so far." but then doesn't tell you how to find our live help team - should be a link to it or something. Also find that tracking rarely works.”

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Posted 9 years ago

“Sammie was very friendly and very efficient, a pleasure to engage with :) Zorb ballz”

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Posted 9 years ago

“Sammie was excellent at servicing my request today. I strongly recommend her :0)”

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Posted 9 years ago

“i use this company a lot, easy to use and great prices”

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Posted 9 years ago

“Was a bit slow to response but provided me the label I need.”

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Posted 9 years ago

“quick and easy to deal with. problem solved in seconds”

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Posted 9 years ago

“Excellent service from Sammie she is very efficient .many thanks sammie”

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Posted 9 years ago

“Nicola, was amazing, she solved my problem in seconds, thank you so much”

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Posted 9 years ago

“Nicola was very helpful after I put the phone number in the incorrect format.”

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Posted 9 years ago

“Nicola was very polite and helpful and hopefully the issue with be resolved.”

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Posted 9 years ago

“Nicola was the one who I contacted, she was very helpful and patient. Will use Parcel2go again. Very pleasant staff.”

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Posted 9 years ago

“after speaking to 3 different operative nicola has sorted me out without any problems well done nicola many thanks”

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Posted 9 years ago

“Nicola, My live chat host was very responsive, she dealt with my issue's very promptly and the process was pain free! Thanks :)”

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Posted 9 years ago

“Nicola was absolutely fantastic and extremely efficient in her response and answered all questions very professionally and to the best of her knowledge you should be honoured to have such an exemplary employee on your books :)”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews