Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently parcels have not been delivered. When I report them to Parcel2go they have sent me a quick email back to say that your parcel has been found and it is on it's way to the customer and close the case so that you cannot put a claim in. Weeks later my customers are still waiting for the parcels to arrive. They won't re open the case/s or answer any emails. I have customers who want refunds for items which haven't been received and I don't have a hope in hell of getting any compensation. I have decided to no longer use them and go back the using Royal mail.”

Helpful Report

Posted 2 years ago

“Quite clearly have stolen my tv. Tried to insure the full value of tv but the company does not allow for TVs to be insured. A 65" QLED Samsung TV collected and when I try to find where it is they said 6 days ago at 5.26am it was in transit. Then told I should have taken insurance to cover it. I told them I tried to but TV's arent insurable via them to be told correct. So now I can at best hope for my postage fees back. There is no come back at all for the likes of this. They can clearly take as many non insurable items (such as electrical products) and tell you to try and claim your postage fees back if they accept it. No way to speak to anyone directly and slowest known live chat I've dealt with. It seems they can exploit this loophole with non-insurable items and get away with it. I shall now sadly have to forward these details to the ombudsman but it will not help the financial loss I've suffered with this expensive tv. Absolutely avoid at all costs.”

Helpful Report

Posted 2 years ago

“Rip off, avoid this company I sent parcel through Parcel2Go, Parcel missing, when I contact them every time they said we will contact you but never contacted me. Avoid Avoid Avoid….”

Helpful Report

Posted 2 years ago

“Long story short, I've been waiting for collection of my parcel 3 day. The given ETA for collection is between 8am and 8pm! Collection didn't happened at all. Been sitting at home all the time. Now, waiting how the refund goes.. fingers crossed. This was last time I used Parcel2go”

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Posted 2 years ago

“One of the worst fraud”

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Posted 2 years ago

“Utterly useless! No phone number, no live chat, absolutely rubbish as have a major issue with money they have taken form me and now not only have not had the service but I can’t contact anyone to find out what the hell to do! I’ve lost a sale for a valuable item and now have compensation to payback as well on top of refunding the item and not idea how to get delivery charges back. c£460 out of pocket and not even a phone number or email I can use to discuss. Abject and useless what type or tin-pot organisation doesn’t have any phone number to discuss a potentially huge financial loss. Seriously don’t use these scammers they are complete joke!”

Helpful Report

Posted 2 years ago

“very bad service, no phone number to call can only speak through online chat. Not once did they get back to me I had to contact them every time. Lost my parcel and took months to get my money back”

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Posted 2 years ago

“Parcel was damaged in transit, and despite paying for insurance, they refused to pay out for the damage. No response to my complaint, and impossible to speak to them. Do not use this company.”

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Posted 2 years ago

“Dont use this company. Total waste of time”

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Posted 2 years ago

“I very very bad experience. I booked a parcel but I never got that. I thought I will get the minimum amount of claim. To get that claim they asked me to add pictures of collection. Pictures of parcel etc. I mean who takes pictures of the driver and courier guy when they come for collection. I said I don't have and they even didn't give anything back. I lost my stuffs, wasted my time and at the end left with a pathetic reply from the company, saying they can't do anything. Really bad experience.”

Helpful Report

Posted 2 years ago

“I booked a parcel with parcel2go to be dropped off at the designated drop off point. The drop off centre refused my parcel. I had to send the parcel via parcel force. It's impossible to contact parcel2go. They just give you the runaround. They have stolen my money and don't care about customer service. Just a bunch of thieves who will take your money. Good luck trying to deliver your parcel using these crooks. Good luck trying to claim a refund for a parcel they can't deliver.”

Helpful Report

Posted 2 years ago

“I wish I could give 0 stars. I paid extra to deliver before 21 od April. Nearly a week after the parcel is still not delivered. No answer from customer service. Terrible company!!!!”

Helpful Report

Posted 2 years ago

“Unprofessional and terrible customer service. I would give 0 star i fI could, it will be the same number of drivers that came to pick up the parcel, 0000000. They offer a service that can't never be guaranteed, I ask them many times how could that be possible if it is also the only one they provide. I don't want to prolong it, cause it will go on forever. JUST DON'T USE PARCEL2GO”

Helpful Report

Posted 2 years ago

“Awful. So awful. They collected my item - a signed, framed now deceased footballer's shirt - and took it to the drop off address. Apparently it was damaged in transit so they didn't deliver it, I spoke with the buyer and he said he still wanted it. I instructed Parcel2Go to deliver it anyway and they said they couldn't - as they'd destroyed it. That was 2 months ago. Since then they've offered me £20 compensation (as vouchers to use this awful courier again, no thanks), their live chat directs me to their email as they can't hel and their email directs me to their live chat. Even if they smashed my frame - why would they destroy the shirt and authenticity certificate? It makes no sense, more likely the driver decided they fancied it and took it. This company shouldn't exist. It will die because of customers who had the misfortune to use them and the reviews they will leave. One of - if not, the - worst customer experiences of my life. Never use this company, they are crooks.”

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Posted 2 years ago

“One of the worst services I have ever used in my life, and trust me as I travel a lot and I have used International Courier service always. My parcel has been returned to sender. First, they told me it was for prohibited items, then for storage limits, and finally, they changed the version for an incorrect EROI. I paid the shipment, I paid the duties ( they asked me in before deciding that the parcel would go to the receiver) I paid for the returning. As I am moving to Italy after have studied in the UK and have in that parcel most of my books I asked them if they could resent it to Italy with a correction of the EROI and I would pay for this they refused. The result is that I will lose everything—shame for this company. I will talk with my Uni and all people I know to avoid this service that profits from students and refused to even accommodate a request for help.”

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Posted 3 years ago

“the worest service i used”

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Posted 3 years ago

“Do not use - cabinet got broken in transit, and refused insurance claim Do not use! I was returning a £289 cabinet to the supplier, paid for transit with Parcel2Go (including insurance) and packaged it up with layers of carboard, polystyrene, plastic and bubble wrap, only to be told it arrived bashed and damaged. I put a claim in to Parcels2Go, as it was clearly their fault - I had photos to prove everything - and have now been told I can't have a refund. The damage to the cabinet was huge and obvious; the outer box had a massive hole in it. This is clearly deemed ok by Parcel2Go and everyone in the chain of delivery. It was clearly the company's fault. They have one job; to transport items safely from one place to another. They clearly can't do this. Again, do not use - they also make it very difficult to contact them, and don't even send you proper documents (presumably so they can deny liability at a later stage).”

Helpful Report

Posted 3 years ago

“Booked and paid for parcel collection. No one turned up and no one gave me any info. Spent over an hour ‘talking’ to a bot, then eventually live chat and then a supervisor. Apparently the 0900-1730 pick up was just an estimation and not guaranteed. They apologised that I misunderstood that the estimation didn’t mean that they would collect the parcel. They suggested that I rearrange the pick up and stay in another day although that would also just be an estimation and wouldn’t mean that anyone would actually pick up the parcel… Basically, they will take your money and then say that they may or may not pick up your parcel. No wonder they are cheap - they don’t actually do what you pay for!!! I look forwards to hearing their reply…”

Helpful Report

Posted 3 years ago

“Giving a one star is generous. Agree with other reviews read AVOID!! Awaiting a parcel to be delivered from the company I ordered a specific item from that uses Parcel2Go. Item & delivery paid for as expected. Parcel not delivered as I expected. However I’ve since received other parcels Delivered to me by Parcel2Go meant for other customers sent out by the company. As yet I have NOT received my order. Noted that The company label the parcel with the correct delivery address but noted Parcel2Go cover this with a DX pink label & WRONG delivery address of their confused administrative data choosing..! Awaiting full refund …”

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Posted 3 years ago

“DO NOT USE PARCEL2GO. Extortionate prices, will add on multiple hidden charges and uncooperative customer service. Utter scam, wish I had read these reviews before using.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews