Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,195 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst services I have ever used in my life, and trust me as I travel a lot and I have used International Courier service always. My parcel has been returned to sender. First, they told me it was for prohibited items, then for storage limits, and finally, they changed the version for an incorrect EROI. I paid the shipment, I paid the duties ( they asked me in before deciding that the parcel would go to the receiver) I paid for the returning. As I am moving to Italy after have studied in the UK and have in that parcel most of my books I asked them if they could resent it to Italy with a correction of the EROI and I would pay for this they refused. The result is that I will lose everything—shame for this company. I will talk with my Uni and all people I know to avoid this service that profits from students and refused to even accommodate a request for help.”

Helpful Report

Posted 2 years ago

“the worest service i used”

Helpful Report

Posted 2 years ago

“Do not use - cabinet got broken in transit, and refused insurance claim Do not use! I was returning a £289 cabinet to the supplier, paid for transit with Parcel2Go (including insurance) and packaged it up with layers of carboard, polystyrene, plastic and bubble wrap, only to be told it arrived bashed and damaged. I put a claim in to Parcels2Go, as it was clearly their fault - I had photos to prove everything - and have now been told I can't have a refund. The damage to the cabinet was huge and obvious; the outer box had a massive hole in it. This is clearly deemed ok by Parcel2Go and everyone in the chain of delivery. It was clearly the company's fault. They have one job; to transport items safely from one place to another. They clearly can't do this. Again, do not use - they also make it very difficult to contact them, and don't even send you proper documents (presumably so they can deny liability at a later stage).”

Helpful Report

Posted 2 years ago

“Booked and paid for parcel collection. No one turned up and no one gave me any info. Spent over an hour ‘talking’ to a bot, then eventually live chat and then a supervisor. Apparently the 0900-1730 pick up was just an estimation and not guaranteed. They apologised that I misunderstood that the estimation didn’t mean that they would collect the parcel. They suggested that I rearrange the pick up and stay in another day although that would also just be an estimation and wouldn’t mean that anyone would actually pick up the parcel… Basically, they will take your money and then say that they may or may not pick up your parcel. No wonder they are cheap - they don’t actually do what you pay for!!! I look forwards to hearing their reply…”

Helpful Report

Posted 2 years ago

“Giving a one star is generous. Agree with other reviews read AVOID!! Awaiting a parcel to be delivered from the company I ordered a specific item from that uses Parcel2Go. Item & delivery paid for as expected. Parcel not delivered as I expected. However I’ve since received other parcels Delivered to me by Parcel2Go meant for other customers sent out by the company. As yet I have NOT received my order. Noted that The company label the parcel with the correct delivery address but noted Parcel2Go cover this with a DX pink label & WRONG delivery address of their confused administrative data choosing..! Awaiting full refund …”

Helpful Report

Posted 2 years ago

“DO NOT USE PARCEL2GO. Extortionate prices, will add on multiple hidden charges and uncooperative customer service. Utter scam, wish I had read these reviews before using.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. Avoid at all costs. The terrible reviews are genuine. Do not be tricked into going ahead due to the costs. They lost a parcel, terrible customer service, all automated emails. Token effort to look for it, but nothing actually done. Unacceptable and awful”

Helpful Report

Posted 2 years ago

“the worst company i have ever had the misfortune to deal with items stolen, lost and broken all insured but none were paid out in only a couple of months have returned to royal mail as they pay compensation not that i have claimed anything for over 5 years to royal mail P2Go have zero customer services i presume so they do not have to bother with the wave of complaints they get when you claim they ask for ridiculous items as proof of sending which they already have just to be obstructive then reject it using some tiny get out of paying clause then you cannot contact them as their system just takes you in circles refusing you any more access to complaints terrible company terrible customer services and delivered by football players who know if they smash you items or just blatantly rob them they are not held to account will never ever use again and i send hundreds of parcels a month”

Helpful Report

Posted 2 years ago

“Please avoid this company, very poor service. They have linked up with Complete Savings which is a scam company.”

Helpful Report

Posted 2 years ago

“Ordered a delivery to be collected 05/02/22 - paid extra for insurance and a guaranteed delivery by 11/02/22 Rec'd a text from Hermes on the 5th saying no collection so rearranged for 06/02/22 - NO ONE CAME TO COLLECT BOTH DAYS - WE HAVE CCTV AND WAS IN THE HOUSE ALL DAY The email saying no collection also said that the parcel could be dropped at Hermes shop - we did this on 07/02/22 - we could then track it being dropped at the shop/collected from the shop and then at Hermes Hub - but there is where is stops Contacted Parcel2Go - investigation created - then they said Hermes couldnt find it so it was upgraded to claim Now they have refused to pay out the insurance - I am fuming but I WILL take this further to trading standards as it looks like they do this regularly in the hope that you will tire of querying it They have reopened my claim”

Helpful Report

Posted 2 years ago

“Definitely not recommended Definitely not recommended Several previous parcels are lost Several unhelpful customer service who chat to probably a handful of customers at the same setting after wasting more than half an hour and only exchanging few words and being on hold talking to myself, Filing a search by the courier after an hour of chatting Then to request a claim from p2g , after 2 weeks of discussions, they requested Several documents to be able to get any claim for even half of the cost of the parcel. Another ....up, they transferred me to the wrong department and I should have been transferred to claims. Several documents have to be submitted. Lots of time wasted Update Now I was told the initially p2g message is incorrect and I should wait for another week”

Helpful Report

Posted 2 years ago

“Parcel returned twice,no explanation and no one gets back to you when they say they are going to,very frustrating,normally pretty good this company but on this occasion have let me down. P2G100187590”

Helpful Report

Posted 2 years ago

“Horrible services: you pay for an insured shipping, when their selected delivery company loses it they don't investigate. After asking tonnes of documents they may offer you a refund below what you have actually paid for. This is a fraud”

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Posted 2 years ago

“One of the worst experiences ever shipping to Europe. The labels were not included, delays in the delivery, items damaged and extra charges at customs. Nobody you can talk to at the company besides the chat, and very little compensation offered at the end of so many back/forths. Never again.”

Helpful Report

Posted 2 years ago

“Avoid this businesses at all costs - seriously pay the difference and use a proper courier - they just lie and lie and lie - P2G96812652 - have been trying to send a package to Spain since NOVEMBER and it’s just lie and lie after lie - I was clearly offered a refund for this when it was rebooked on on 16th Feb it was clearly and blatantly offered if a rebook or a full refund within a few days - this is clear on the chat transcript - I am now being told that a refund has been rejected! I can’t tell you how mad I am with you and how much time I have wasted - this is not even going down the 3 days I wasted waiting for UPS to pick up the rebook - just don’t deal with this company - it’s just lies all the way and no proper contact as it’s though Live Chat - AVOID AVOID AVOID - 04:11:47 PM [Ian Digby] Ok - cancel it and rebook 04:12:05 PM [Leah S] There are two ways we can refund your order for you. Refund your Parcel2Go.com PrePay account. This would be credited to your account within 1-2 working days. Refund back to the original source of payment. This can take approximately 5-7 working days. Could you please confirm how you would prefer to be refunded? Further information about PrePay can be found here.”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with for reliability. Paid to have three parcels returned and twice this week they have failed to collect costing us £300 for failure to return in time and the £42 we paid for collection. Never use this sloppy company”

Helpful Report

Posted 2 years ago

“Very BAD Company !!! Very BAD Company !!!! Better you pay extra pounds and stick with other companies. if not You will REGRET later !!!!!! 1) The customer catch Don't know what they are doing. Repeat the question again and again. 2)If you are very lucky your parcel will arrive in time cheaper price. 3) After 12 days They collected the parcel because of the way Parcel2 go works.”

Helpful Report

Posted 2 years ago

“Returned a relatively expensively priced product back to a company via parcel2go and the item was so badly damaged in transit the company would not provide us with a refund as it is in an unsellable condition. Parcel to go are refusing to pay for the full amount of the product claiming that their £20 counter offer is more than adequate when the item cost just under £80. Will never use this company again....”

Helpful Report

Posted 2 years ago

“Shockingly bad, I paid extra to fully insure my parcel, then when I make a valid claim, they don't pay out when parcel is dameged plus 3 weeks late, only classed as delivered when the receiving person ended up collecting it from the depot, The could't understand to deliver to a shop on a main road, the 3rd attempted failed delivery it was put on the wrong van on the wrong delivery round. How inept can you be really? Yodel and parcel2go pass you to each other hang up on chat Just to say I won't use parcel2go and Yodel service ever again.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS! CRIMINAL. P2G99086908 I am absolutely shocked and appalled at the service they have provided. I shipped £350 worth of goods via parcel2go and UPS was the courier. The goods were damaged in transit and subsequently UPS disposed of them and passed on details to Parcel 2 Go. I never hear of this from Parcel 2 Go and I have to find out via engaging them in live chat 2 weeks later because they were too lazy to tell me. They are now refusing to refund me ANYTHING for this because I didn't take out protection insurance on my parcel. I have spoken to UPS who said they would refund or partially refund me; however, they have said that all of this goes through Parcel 2 Go. Parcel 2 Go are point blank refusing to engage with me or refund me ANY of the £350. They may even be taking the money from UPS and keeping it for themselves. On top of the £70 I have paid them to take my parcel, which got broken... I am absolutely distraught and concerned by this. Energy bills are rising and I don't have enough cash for day to day. This huge corporation does not care about the little people in life and are all about money. They are the worst company I have ever encountered and I am left full of anxiety and struggling with mental health issues because of this. I cannot tell you how much you should avoid them. Do not engage with this company in any circumstances, they have no interest in your service or well-being. I will be spreading the word via every review site on the internet. £350 (plus the £70 I paid them) is at least 10 days of my time so I have a lot of commitment to ensuring this does not end well for them. Good luck in finding a different provider as you should turn around and keep googling.”

Helpful Report

Posted 2 years ago

Parcel2Go is rated 1.5 based on 2,195 reviews