Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've sent some important documents to my wife in Capetown, and perhaps unsurprisingly they've got held up somewhere which is a bit of a worry as they're needed for the exchange of our house purchase! Nicola couldn't resolve the problem unfortunately as it was all taking place in Heathrow and hopefully mid-Atlantic/mid/Africa at the moment but at least she did try to put our mind at rest and managed I think. She also let me know who would be picking up the package at the other end and just having some knowledge when it comes to the South African postal service is a big plus it seems! Thank you Nicola”

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Posted 9 years ago

“Nicola was Fast in her response and very helpful x :-)”

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Posted 9 years ago

“Nicola was very helpful, thanks”

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Posted 9 years ago

“Nicola was a great help today she dealt with my problem quickly and was very polite thank you”

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Posted 9 years ago

“Polite, Friendly Efficient and Very Helpful - 5 star performance :)”

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Posted 9 years ago

“quick to reply and polite, helpful. everything she should be. thank you.”

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Posted 9 years ago

“I was chatting with Nicola, Top class, very helpful sourcing all I was asking. Again top service. thanks Nicola. Olivier”

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Posted 9 years ago

“Both Nicola & Vincenza were very helpful in sorting out my order.”

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Posted 9 years ago

“Thank you so much for your help Nicola, Nicola was most helpful. My problem was resolved very quickly.”

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Posted 9 years ago

“Excellent as always Especially Nicola!! Thank you”

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Posted 9 years ago

“i had a issue with 3 items and Nicola had it all sorted within minutes.excellant service”

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Posted 9 years ago

“Thank you so much for your help Nicola,had a problem but i must also add it was no fault of the company the problem was of my own making,but contacted live chat and spoke to Nicola who was very knowledgeable and sorted the matter out or me in a matter off minutes,she is a credit to your company,thank you once again Nicola”

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Posted 9 years ago

“I would like to thank Nicola at Parcel2go for the prompt, friendly and very efficient way my query was dealt with. A real pleasure to deal with you, thanks again Nicola. Andy”

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Posted 9 years ago

“Nicola was most helpful. My problem was resolved very quickly.Thanks a lot Nicola!”

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Posted 9 years ago

“Excellent customer service from Nicola on live help sorted out my mistakes this morning Thank you”

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Posted 9 years ago

“First time I've had to use the on-line help chat, due to this being my only problem I've experienced with Parcel2Go."Nicola" was most helpful, friendly and very kind in assisting me with my issue and the problem was quickly resolved within 5 minutes. Will definitely use the on-line help service again as now my Monday morning stress has quickly been resolved. Fab job done "Nicola" (from a fellow Nicola)”

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Posted 9 years ago

“Sammie Taylor Very helper person:-) Thanks very much”

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Posted 9 years ago

“Sammie Taylor could not have been more helpful a pleasure to have dealt with her you should be very proud of your member of staff 5 stars”

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Posted 9 years ago

“very helpful.... wish parcel to go had humans to talk to instead of an online chat service.”

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Posted 9 years ago

“very helpful and quick to respond”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,204 reviews