Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sammie Taylor was brilliant !”

Helpful Report

Posted 9 years ago

“First time I have ever used this company, and to say I was pleasantly surprised is an understatement. It was such a seamless transaction. I would certainly use them again, and I would recommend them to family and friends, which I have already done. Thanks Peter Chandler for your help.”

Helpful Report

Posted 9 years ago

“Excellent company. Pick up was prompt and efficient. Fast delivery and a very good price for the service. Good follow up through Peter Chandler at the company. Highly recommended”

Helpful Report

Posted 9 years ago

“Thanks Angela, great help with my collection today”

Helpful Report

Posted 9 years ago

“I had a query which, I was rudely cut off by the first operator, on live chat. However, when I spoke to Angela. She sorted the problem out, immediately and politely. Well done Angela!!”

Helpful Report

Posted 9 years ago

“Hello I contacted Angela today through the live chat and I would like to say that she was brilliant. First class customer service. Many Thanks”

Helpful Report

Posted 9 years ago

“Stephen in your help team was amazing, never had a problem booking with you guys. great service!”

Helpful Report

Posted 9 years ago

“Spoke to Catherine who was very helpful and sorted my problem out in no time. Would highly recommend them to anyone.”

Helpful Report

Posted 9 years ago

“I love Parcel2Go. Great prices, information and choice. Angela who helped me online was wonderful, too. John”

Helpful Report

Posted 9 years ago

“With thanks to Angela for her prompt and courteous live chat help with successfully tracking my package.”

Helpful Report

Posted 9 years ago

“Great website, that makes selling on eBay almost too easy! Had a problem with the website not showing some orders I had placed and Angela sorted it out in seconds! Fantastic live chat service would highly recommend!”

Helpful Report

Posted 9 years ago

“I spoke with Angela regarding a parcel that went missing! She was extreamly helpful and sorted everything out. Very speedy and helpful. thanks”

Helpful Report

Posted 9 years ago

“Placed and order and had to cancel a few minutes later (my mistake). Used their Live Chat and was fully refunded within minutes. Excellent service, excellent communication.”

Helpful Report

Posted 9 years ago

“Have a great week! Kindest Regards Peter Chandler Parcel2Go.com P.S. Isn't it time you sent a parcel from as little as £2.29 + VAT? Hassle free transaction. My 2 parcels were collected, cheaper, quicker, free tracking, all better service than the post office. Time the PO caught up but it won't ever be able to till the unions stop their restrictive practices. A 10 out of 10 for service Keep up the good work Peter Chandler and parcel2go”

Helpful Report

Posted 9 years ago

“Lilian was very helpful and she made my day!!!!”

Helpful Report

Posted 9 years ago

“Lilian was extremely helpful and the problem was sorted promptly.”

Helpful Report

Posted 9 years ago

“Lilian - super efficient - thank you!”

Helpful Report

Posted 9 years ago

“Lilian was so helpful and friendly!! i wish there was alot more agents in other companies that were like her. It was refreshing to have instant help and from someone who knew what the issues were without having to keep repeating myself or being put through to another person. because of this i have no hesitation in coming back to use the service and highly recommend it to everyone”

Helpful Report

Posted 9 years ago

“Chatted to Lilian today. She helped me allot. Such a great person & service!”

Helpful Report

Posted 9 years ago

“Super, quick advise, this morning from Lilian, all done and booked Many thanks”

Helpful Report

Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,204 reviews