Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online service good value except for small parcels post office is cheaper at £2.80 delivery times excellent Peter Chandler is very helpful will keep using for my ebay parcels Lucille”

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Posted 9 years ago

“I had a small problem with a double order and I spoke to Jenny on the live chat, she was extremely helpful and solved the problem.”

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Posted 9 years ago

“Great customer support by Lillian!”

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Posted 9 years ago

“Chatted with Lilian today, And she couldn't have been more helpful, I was extremely stressed when I contacted her, as I couldn't print my parcel label or access Live chat initially, Had to reload a different web browser But after a few minutes, chatting to her everything was sorted and a new date arranged with all my questions answered and my stress levels back to normal.”

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Posted 9 years ago

“Lilian was very helpful in every aspect , her reply was super fast and helped me with my order. A1 customer service and would hope that if I ever needed help in the future that she would be the one to help me with my needs.”

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Posted 9 years ago

“Spoke to Nicola regarding my parcel . What a brilliant service she offered me . She is explained every single details and felt I could trust this company even more . Well recommended . Fantastic job parcels2go, special to the agent Nicola.”

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Posted 9 years ago

“Spoke with Nicola, fast and efficient customer service. Was connected quickly on live chat too,”

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Posted 9 years ago

“Have used parcel2go a number of times. They are cheaper than the post office and reliable. I sent a parcel with Yodel which Yodel lost, but parcel2go reimbursed me my money in full. 2 weeks later my parcel was found and returned. Overall would say very good.”

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Posted 9 years ago

“Nicola was very helpful - thank you.”

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Posted 9 years ago

“Used this company recently to send a parcel from my business and found their service was excellent; really efficient and absolutely no hassle, would highly recommend them!”

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Posted 9 years ago

“nicola from chat was fast, efficient and very helpful. excellent service, thanks!”

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Posted 9 years ago

“Talked online with an operator named Nicola who typed back helpful responses immediately. Sorted out everything extremely quickly. Very impressed.”

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Posted 9 years ago

“I needed to change a delivery address, didn't know how. Nicola kindly took me through the process . All done. Thanks Nicola”

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Posted 9 years ago

“I've had to contact Parcel2Go twice in the last two days and both times they have been incredibly helpful and fast to solve the issues I had. It would be nice if I could contact them by phone but for now the live chat seems to work very well. Thanks Nicola!”

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Posted 9 years ago

“Nicola was quick efficient, polite, understanding and professional- outstanding customer service. She quickly dealt with my problem despite the high demand. She tackled the problem efficiently, informing me the progress each step of the way. I would definitely use this service as my first port of call for enquiries from now on.”

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Posted 9 years ago

“Used the chat service - Nicola very helpful and knowledgeable”

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Posted 9 years ago

“Nicola was very helpful and friendly. She solved all my problems very quickly and efficient. Thanks so much Nicola because I was completly lost and you helped me with a smile in your face, I am sure that she had one :)”

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Posted 9 years ago

“Nice a answered all my questions very well A top quality service all round”

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Posted 9 years ago

“I've sent some important documents to my wife in Capetown, and perhaps unsurprisingly they've got held up somewhere which is a bit of a worry as they're needed for the exchange of our house purchase! Nicola couldn't resolve the problem unfortunately as it was all taking place in Heathrow and hopefully mid-Atlantic/mid/Africa at the moment but at least she did try to put our mind at rest and managed I think. She also let me know who would be picking up the package at the other end and just having some knowledge when it comes to the South African postal service is a big plus it seems! Thank you Nicola”

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Posted 9 years ago

“Nicola was Fast in her response and very helpful x :-)”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews