Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy and efficient service..parcel delivered on time as promised. Pleasant courier ( makes a change..). If this is the service they offer then I'll use them again. Brownie points for Peter Chandler!”

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Posted 9 years ago

“Had a technical issue with the labels, used the live chat and Nicola sorted it out for me great service thanks”

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Posted 9 years ago

“I was chatting with Nicola at P2G and she was extremely helpful and solved my problem very quickly. Thanks to Nicola and P2G Live Chat! Roger overstockuk”

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Posted 9 years ago

“Nicola was very helpful and kind in dealing with the issue I had with trying to print off the labels I needed for a parcel to Estonia. Would recommend using parcel2go if everyone is as helpful”

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Posted 9 years ago

“Nicola helped me very quickly with me request on correcting address of my parcel to Morocco. She was kind and efficient”

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Posted 9 years ago

“Nicola, was brilliant - and got us back into our account when locked out, many thanks... ;)”

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Posted 9 years ago

“Nicola was very helpful, clear and courteous. We have had almost spotless service from Parcel2Go for many years, delivering boxes nationally and internationally to Europe. Today, bar very minor issues with altering an address on a label (she kept getting it slightly wrong but this may have been miscommunication on my part), the service was good as usual.”

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Posted 9 years ago

“Thanks Nicola! She is nicely and provide a useful answer quickly. I am so satisfied with our conversation. She relief my intense!”

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Posted 9 years ago

“Nicola was very helpful after trying to solve the issue with Yodel, I contacted Parcel2Go and Nicola could not of been more helpful and polite. She sorted the issue and was very professional”

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Posted 9 years ago

“I spoke to Nicola on the online chat with a query about the options available and she was very professional and efficient. I will be using Parcel 2 Go to send my parcel for sure!”

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Posted 9 years ago

“spoke to Nicola, about a problem l have had twice, she sorted it less than 1 minute, 5 star, really helpful, wish there was more people like her, a asset to any company many thanks”

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Posted 9 years ago

“I have used Hermes via Parcel2Go many times in the last 2 months without a hitch. I dealt with Nicola on the Help Chat line who was very professional and has hopefully put right my error. Brilliant service.”

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Posted 9 years ago

“I’m not one to usually write reviews however, this morning I had problems with a pre-paid postage label (had an error) which I reported to a very helpful Nicola ‘live chat’ who I must say was very helpful from start to finish and resolved my enquiry very quickly and professionally – Thank You”

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Posted 9 years ago

“Nicola was brilliant, very helpful and sorted it out in no time at all........ well done!”

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Posted 9 years ago

“Nicola from the help chat was very helpful in dealing with my refund for an unsuccessful parcel pick up. She was very professional and understanding. #bestcustomerservice”

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Posted 9 years ago

“Booked a collection in the morning, the parcel was collected that afternoon and delivered the very next day. Great service, especially from the friendly and helpful live chat staff.”

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Posted 9 years ago

“Very professional service in every detail , tracking up to date and easy to use , Nice reply from Peter Chandler, very professional . I shall be using parcel 2 go in the near future .Recommend this company to others who wish to have a reliable service.”

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Posted 9 years ago

“Brilliant service and it's so easy to use and great value for money. It was made even easier because I was able to drop the parcels at the village shop for collection. Made life so much easier. Thank you. Definitely recommend!! PS: thanks for the email Peter Chandler :-)”

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Posted 9 years ago

“Had no problem with this service at all. The parcel was collected as it was meant to, delivery was prompt, customer service professional.”

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Posted 9 years ago

“I received a personal note from Peter Candler concerning my recent review who expressed his approval for the trouble I have gone to for confirming the excellent service from parcels 2 go. I would recommend that anyone should give them an opportunity to prove that they live up to their expectations for service and a straight forward step by step ordering page on the web.”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews