Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicola from Parcel2go was very quick, kind and helpful with my problem, and understood that my illness had caused me to make mistakes in my order. She quickly smoothed out the problems and rebooked. Many thanks Nicola, Recommended*****”

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Posted 9 years ago

“Sammie was very helpful today and extremely efficient didnt take long at all”

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Posted 9 years ago

“Today I communicated with Nicola via an online chat. One of the parcels I sent has gone lost. My inquiry was about the investigation process that Parcel2Go are conducting right now. I wanted to find out how long it should take for them to get back to me with the updates on my missing parcel. Nicola came across as a very caring, friendly, yet professional person. Her communication was excellent and very much to the point. I am now well informed and much more relaxed about the whole issue. Thank you very much for your help!”

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Posted 9 years ago

“Nicola very helpful and efficient, sorted out cancellation and refund quick and easy. I find Live Chat an excellent service, very satisfied”

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Posted 9 years ago

“Ive only used this service a couple of times but each time it has been quick, efficient and very very easy to use. On one occasion I had trouble printing out my labels and wasnt sure how I could find them as I hadnt opened up an account, I used 'live chat' and Nicola came on line quick and dealt with my problem very promptly and easily. Makes such a difference to other companies I have tried whose 'chat' option seems to never work. Thanks Nicola”

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Posted 9 years ago

“My previous review was deleted for some reason. Just sent another parcel. No problems as usual. I did once Have an issue with a parcel by Hermes but it was easily sorted out by aprce2go chat.”

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Posted 9 years ago

“Nicola from Parcel to go was very quick and helpful in solving my problem in how to send a Bosch 18 v battery for repair, hope you all have a good day, off to drop off my parcel. Thanks”

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Posted 9 years ago

“Nicola was helpful”

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Posted 9 years ago

“would prefer contact by phone but problem sorted out thanks to nicola”

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Posted 9 years ago

“Needs a contact phone number, all this livechat stuff takes too long. But the person i spoke to was very helpful”

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Posted 9 years ago

“Highly recommended, their charges are reasonable and staff very helpful in the unlikely event that you need to contact them for anything.”

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Posted 9 years ago

“I would highly recommend Parcel2Go to anyone. I have been using this company for a while now and I couldn't fault them. Not only the cheapest that I have found, the website is easy to use and navigate around, payment and tracking are easy to use, there's just no hassel whatsoever. The collection/delivery drivers are always polite and cheerful and every parcel I have sent has arrived safely and securely to it's destination well within the time frame given, totally without any hiccups. Also the on-line help is great, they are always polite and eager to help. I have only ever had to get in touch due to my own personal error or to cancel a collection/delivery etc. But each time I have, the customer service reps have always been great, giving me any help or advice I've needed etc”

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Posted 9 years ago

“excellent :)”

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Posted 9 years ago

“Sammie was very quick to respond to my query. It was quickly sorted - a very good service. Thank you.”

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Posted 9 years ago

“Prompt help with live chat from Sammie, very helpful & polite.”

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Posted 9 years ago

“I send all my parcels through the website now, I find it works very well. When I had an issue and needed to contact customer support they were very helpful and friendly.”

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Posted 9 years ago

“Sammie was very helpful with my query. Thank you so much. Xx”

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Posted 9 years ago

“great chat, really helpful, great service, where would parcel 2 go be without great reps”

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Posted 9 years ago

“friendly, solution-oriented. good CS”

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Posted 9 years ago

“Sammie, replied very promptly to my request and quickly resolved my problem. excellent service. thank you Sammie”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews