Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,194 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would rather give no stars, have four parcels all collected last Monday, not one has moved yet alone been delivered, in another couple of days will be 6 parcels not delivered so time to go to citizens advice and get help from consumer rights and trading standards as parcels2go are actually selling a service that nobody is getting, as expolice will go right to the bitter end as they have now cost me hundreds,”

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Posted 2 years ago

“they lost my parcel has to sure them in court”

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Posted 2 years ago

“Appalling. Took my parcel and my money then nothing. Couldn’t even find my order to track with the number I received after I booked it. You can’t call them or email them and there is no way of getting your money or goods back from them. This is a theft scam. But on trust pilot it’s all 5 star reviews hmmmmm!!!!”

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Posted 2 years ago

“This is a company you should all avoid I had a collection booked staid in all bloody day then I get an email of them 5 hours after my collection should of happened saying there not coming then I’ve tried to contact them with no joy at all it literally impossible to get a response from them they just take your money and forget about you this company is diabolically run no wonder they don’t have a phone number with the amount of complaints they would get”

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Posted 2 years ago

“Worst day of of my life that I trusted this company and made account with them coz I thought they are cheaper and im sending parcels worldwide every single day. I sent 8 parcels with them in last 4 weeks from them only 1 is delivered 3 parcels are missing 4 are showing in transit from last 7 days and delivery date is way passed now. And for refund im waiting from last 2 weeks nothing from company i lost my 5 customers from them 2 customers were with me from last 7-10 months now i have to refund about 5400£ coz my parcels are not yet delivered they been waiting for the parcels thay paid from last 2-3 weeks amd i paid extra money for guaranteed delivery date but even the guaranteed delivery dates are way passed now. Never trust this company”

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Posted 2 years ago

“The delivery driver did not even bother to notify me that the parcel has been delivered even though the item was supposed to be delivered 4 days ago blaming covid when covid is not holding anything up so won't be using this company.”

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Posted 2 years ago

“Absolutely appalling service. I run a small business making dresses and sending to the US on a regular basis. Recently parcels have not been delivered. When I report them to Parcel2go they have sent me a quick email back to say that your parcel has been found and it is on it's way to the customer and close the case so that you cannot put a claim in. Weeks later my customers are still waiting for the parcels to arrive. They won't re open the case/s or answer any emails. I have customers who want refunds for items which haven't been received and I don't have a hope in hell of getting any compensation. I have decided to no longer use them and go back the using Royal mail.”

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Posted 2 years ago

“Quite clearly have stolen my tv. Tried to insure the full value of tv but the company does not allow for TVs to be insured. A 65" QLED Samsung TV collected and when I try to find where it is they said 6 days ago at 5.26am it was in transit. Then told I should have taken insurance to cover it. I told them I tried to but TV's arent insurable via them to be told correct. So now I can at best hope for my postage fees back. There is no come back at all for the likes of this. They can clearly take as many non insurable items (such as electrical products) and tell you to try and claim your postage fees back if they accept it. No way to speak to anyone directly and slowest known live chat I've dealt with. It seems they can exploit this loophole with non-insurable items and get away with it. I shall now sadly have to forward these details to the ombudsman but it will not help the financial loss I've suffered with this expensive tv. Absolutely avoid at all costs.”

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Posted 2 years ago

“Rip off, avoid this company I sent parcel through Parcel2Go, Parcel missing, when I contact them every time they said we will contact you but never contacted me. Avoid Avoid Avoid….”

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Posted 2 years ago

“Long story short, I've been waiting for collection of my parcel 3 day. The given ETA for collection is between 8am and 8pm! Collection didn't happened at all. Been sitting at home all the time. Now, waiting how the refund goes.. fingers crossed. This was last time I used Parcel2go”

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Posted 2 years ago

“One of the worst fraud”

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Posted 2 years ago

“Utterly useless! No phone number, no live chat, absolutely rubbish as have a major issue with money they have taken form me and now not only have not had the service but I can’t contact anyone to find out what the hell to do! I’ve lost a sale for a valuable item and now have compensation to payback as well on top of refunding the item and not idea how to get delivery charges back. c£460 out of pocket and not even a phone number or email I can use to discuss. Abject and useless what type or tin-pot organisation doesn’t have any phone number to discuss a potentially huge financial loss. Seriously don’t use these scammers they are complete joke!”

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Posted 2 years ago

“very bad service, no phone number to call can only speak through online chat. Not once did they get back to me I had to contact them every time. Lost my parcel and took months to get my money back”

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Posted 2 years ago

“Parcel was damaged in transit, and despite paying for insurance, they refused to pay out for the damage. No response to my complaint, and impossible to speak to them. Do not use this company.”

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Posted 2 years ago

“Dont use this company. Total waste of time”

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Posted 2 years ago

“I very very bad experience. I booked a parcel but I never got that. I thought I will get the minimum amount of claim. To get that claim they asked me to add pictures of collection. Pictures of parcel etc. I mean who takes pictures of the driver and courier guy when they come for collection. I said I don't have and they even didn't give anything back. I lost my stuffs, wasted my time and at the end left with a pathetic reply from the company, saying they can't do anything. Really bad experience.”

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Posted 2 years ago

“I booked a parcel with parcel2go to be dropped off at the designated drop off point. The drop off centre refused my parcel. I had to send the parcel via parcel force. It's impossible to contact parcel2go. They just give you the runaround. They have stolen my money and don't care about customer service. Just a bunch of thieves who will take your money. Good luck trying to deliver your parcel using these crooks. Good luck trying to claim a refund for a parcel they can't deliver.”

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Posted 2 years ago

“I wish I could give 0 stars. I paid extra to deliver before 21 od April. Nearly a week after the parcel is still not delivered. No answer from customer service. Terrible company!!!!”

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Posted 2 years ago

“Unprofessional and terrible customer service. I would give 0 star i fI could, it will be the same number of drivers that came to pick up the parcel, 0000000. They offer a service that can't never be guaranteed, I ask them many times how could that be possible if it is also the only one they provide. I don't want to prolong it, cause it will go on forever. JUST DON'T USE PARCEL2GO”

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Posted 2 years ago

“Awful. So awful. They collected my item - a signed, framed now deceased footballer's shirt - and took it to the drop off address. Apparently it was damaged in transit so they didn't deliver it, I spoke with the buyer and he said he still wanted it. I instructed Parcel2Go to deliver it anyway and they said they couldn't - as they'd destroyed it. That was 2 months ago. Since then they've offered me £20 compensation (as vouchers to use this awful courier again, no thanks), their live chat directs me to their email as they can't hel and their email directs me to their live chat. Even if they smashed my frame - why would they destroy the shirt and authenticity certificate? It makes no sense, more likely the driver decided they fancied it and took it. This company shouldn't exist. It will die because of customers who had the misfortune to use them and the reviews they will leave. One of - if not, the - worst customer experiences of my life. Never use this company, they are crooks.”

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Posted 2 years ago

Parcel2Go is rated 1.5 based on 2,194 reviews