“Dreadful service. They refunded me when my parcel got lost - but didn't seem to realise that a refund entails giving me my money back! They sent me dozens of emails explaining why they hadn't sent the money and eventually I just gave in and wrote to my MP. A lot of good that will do as well!”
“I should have looked at these reviews before using the company. I paid them £70 to ship a parcel to Japan, they told me the address was incorrect and my time to ship had lapsed. I would get my parcel returned to me but at a cost of £93, which I refused to pay. They then took the amount straight out of my bank account! My bank were too late to stop the amount and I still haven't received my parcel back, despite it being in the next county. Since when does it cost more to ship to the next county in the same country, than sending overseas? They now have a very expensive item of mine and £163 for doing nothing. No doubt they'll sell my item and make even more money from it. All attemps at contacting the company have failed, they refuse to answer emails, letters of complaint, nothing. If you are looking here to get some advice about using this company, I'm pleading with you - DON'T! Complete scam artists and have reported to Trading Standards.”
“Thought great del good, sent 2 car seats 30 kilos but sent 45 kilos to cover costs. Just taken another £100 claiming 111kg and driver lifter outer of my car. Like to know who can pick this box up”
“Absolute joke, expensive delivery because I needed it by a certain date, shows up 6 days late, if they couldn’t deliver a package on time they should of guaranteed it, also tried to charge on top of that, and no help or support what so ever”
“Company wanted to charge me after the price was agreed and parcel sent. Claimed that the shipment was audited and surcharges were applied, as the package was found to be larger or heavier than declared, which has increased the price. Requested a photographic evidence, rather than providing evidence themselves. Wanted £64 pounds more, I paid £17 initially for the parcel. I contacted my bank and stoped future payments to them in case they attempt to take money out of my account and said that I will report them to Trading Standards UK. Also emailed them that "Once a price has been agreed between the trader and consumer it is deemed reasonable and legally binding. I am under no legal obligation to pay further charges. Furthermore; if the trader didn’t want to carry out the service at the agreed price then they should have informed me of this prior to performing to the contract. This would have given me the chance to either agree or decline the amended price". They do not have a leg to stand on in court, and they will never make a court claim.”
“Had a similar terrible experience as mentioned by other customers. Parcel returned without any indication why, customer services took ages to tell me what was happening until it came to charging me a return fee. Would not use again or recommend to others.”
“ParcelCompare Are a complete unethical con.
Despite me giving measurements and weights from the box and they told me It was incorrect and oversized. They are charging me an additional £60 on top of the previous £60.
This company is unethical!
The communication with their chatbot “Lewis Enfield” is infuriating.
DO NOT USE THESE GUYS…… Im not even calling it a company. Save yourself And go direct to UPS”
“Can’t talk to anyone on the phone. When I registered the page kept getting my address a bit wrong but this has happened with other companies and drivers always call if they find it confusing. ParcelCompare driver didn’t. I’d waited all day for nothing. Why didn’t they call??? I’ve been directed to a page on their website that doesn’t work. Have I lost £37? If I get reimbursed I’ll post that on here. Fat chance!”
“AVOID THESE ROBBERS !!!
Sent a model RC Plane with these Bandits, the weight was 3 kilos it arrived broken.. the cheeky Bastards had the nerve to say I was 90 kilos overweight Haha a balsa wood plane. They asked for £90.50 for the excess weight. Said they were taking it from my card payment that I used. Pity i cancelled the card after reading negative reviews about them..
Please don't use them it's there way to Rob you..
Should be fully Investigated by th fraud squad..”
“Extremely disappointed. Used their courier services three times. The first time everything went fine. The second time they missed 2 pickups. I am currently trying to sort out my 3rd pickup and after 4 attempts (so far) the courier didn't do the pickup. One word of advice....STAY AWAY!!”
“A terrible company with poor ethics. They waste your time and take your money. The fail to deliver a service and should be avoided at all costs. Tanveer Alam of the escalation team is a useless individual. They fraudulently took money from me and failed to deliver goods to our newborn son. I will never use this service again.”
“Complete nightmare, didn’t return my parcel in tact, refused to pay out on insurance and charged me an extra £220 for weight discrepancy, I’m now nearly £1000 out of pocket! Disgraceful company that should never be trusted or used!”
“I wish I’d read these reviews - paid £150 for my parcel delivery last night 8/2/22 for fast delivery to the USA 11/2/22. No documents sent to me, numerous emails begging someone to help me, literally the most unhelpful organisation I have ever come across , it’s made me cry. Customer service is a joke and I beg no one to use this company - took my money and couldn’t give a damn what happens to me or my parcel which is still stuck in my kitchen. I’ve approached my bank for a charge back as they have not fulfilled their obligation of the service I paid for - for parcel to be picked up today.”
“Parcel Compare is the worst carrier I have ever used! My parcels were delivered to a different place around 450 miles away where I was forced to go to complete the customs clearance. Moreover, all my parcels arrived in terrible condition, but Parcel Compare accused me not of using strong enough packaging material. I'm going to take Legal action against that shameless and totally unprofessional carrier. I would not recommend this so-called "carrier". AVOID!”
“Wish I had read these reviews before using the service. They lost my parcel and will not compensate my for the goods. They instead have given me a ParcelForce credit voucher in case I want them to loose anything else. Plenty of other companies out there - avoid these.”
“I was charged a surcharge of nearly £400 a month after my package was delivered (the original shipping price being £450). The money was taken straight out of may account with no explanation, when I tried to contact the company, there was no telephone number and none of the forms on their website send, you fill them out and the send button doesn't work. so I have no idea what the surcharge was for. I would never use them again.”
“Sent a parcel with these scammers but really wish I had read the reviews first!
They tried to charge me an extra £110 for an oversized parcel, the measurements I provided were correct. If you read the reviews they try to do this all the time and take money from your card without warning. Luckily I cancelled the card I used before they could take it! Please avoid these are SCAM ARTISTS!! 🚫🚫”
“I tried to send a package internationally for Christmas. Got it sent back saying I hadn’t attached the correct forms. I requested a refund because they wouldn’t send it then unless I rebooked the delivery. I’ve had nothing now for over a month. I’ve complained via email but still nothing. No phone number to contact either.”
“My item was delivered smashed they wouldn’t pay out compensation I paid £45 fir delivery with compensation. so Ive lost £350 I paid for the item, they said parcel wasn’t wrapped well enough from seller and now a month later they have taken another £110 out of my account without authorisation saying parcel weight was incorrect, but it was not. How can they get away with this. BEWARE Do not use this company go directly to a shipping supplier. Look at all the reviews disgusting that a company can get away with this and still trade. I will be contacting trading standards and my bank etc. Zero stars.”
