“Totally AMA-ZING!...I DID NOT REALISE ANY BUSINESS THAT IS SO BAD - REPEAT -
B A D could possibly survive, but unfortunately they seem to.
Bike for my son's birthday picked up from Sheffield by Parcelforce for the 20 odd mile journey to me outside Huddersfield.
Got an email from them Monday staring delivery scheduled for Wednesday...between 8am and 8pm.
Later on Monday got another email from them giving Tuesday as the delivery day, again between 8am and 8pm.
Tuesday came and went...nothing.
Waited...Wednesday came and went, again with nothing.
Tracking was sruck perpetually at 'in depot' or 'being prepared for delivery', and never on being delivered.
Contacted seller who spent a long time on the phone to them and reported to me that it was being delivered Thursday...so again waited, and no delivery.
Traxking stated it was out for delivery, and was supposed to be 7 miles from reaxhing me.
Unfortunately, it was 7 miles too far, for again nothing happened.
Checked traxking this morning and bike was back in depot, so it had obciously been taken out for a joyride in a Parcelforce van, but returned to its place in the depot.
Phones Parcelforce tracking...waited 20 minutes to speak to a semblance of human and I was right...it was only a semblance, who argumentatively and forcefully informed me that, contrary to the tracking stating otherwise, IT WAS OUT FOR DELIVERY.
It's now mid afternoon on a Friday...do I think that if they're shysters the rest of the week they'll pull their finger out on Friday and deliver?
What do you think?”
“I have never seen such a poor service for a delivery company, they don’t leave delivery notes, don’t have a contact number that really allows you to talk to customer service. The reschedule system doesn’t seem to work either. And the only thing you get as an answer to your email is that your comments will be taken into consideration for future training! I am shocked!”
“AVOID THIS UTTERLY INCOMPETENT COMPANY!
Urgent parcel sent by Express 24 for next day delivery. 3 days later the tracking shows they've sent the package to the wrong distribution centre TWICE! Package is effectively lost in an endless loop of resending the package to the wrong location.
NEVER EVER USE THESE IMBECILES!”
“1 star is far too many, the so called delivery drive has failed to turn up for over a week, clearly it has been stolen by parcel force, don't bother with ca they won't do anything about it, avoid.”
“3 TIMES USE YOUR SERVICEs and 3 TIMES NEVER THE SERVICE BE DELIVERED. YOUR COMPANY ITA A DISGRACE.I PAY 67.14 POUNDS TO SEND SOME CHOCOLATES AND BISCUITS TO MY CHILDREN AND YOU STOLEN THE ITEMS.THIEFS REALLY.”
“Biggest scam ever. They take your money then can't even get a simple job of delivering your letter right. That is their job isn't it???
Do not use parcel force or you will regret it.”
“Now on 3rd delivery to same address spoke to a person in customer care who Looked on Google map and told me she would send info to parcellforce Nottingham, they have tried to deliver again with all the locations just looked on tracking and they say cannot find house returned to depot, I have lived here 38 years and have had parcels delivered from same supplier.”
“Dreadful. Didn’t even bother to try ringing my bell or knocking on my door before leaving a card in my mailbox to say they were unable to deliver my urgent parcel. I was sitting at home waiting for it the entire day time. To make matters worse the only phone numbers they have are automated systems which don’t let you speak to anyone. Appalling service.”
“Yet again, SMS lies from drivers claiming that 'delivery has been attempted'. The world's worst logistics / delivery service bar none and I now refuse to order goods from organisations that use Parcelforce to deliver. ABYSMAL does not begin to describe them”
“Due to the extreme heat on Tues I completely understand why my delivery didn't happen. However, what I am taking exception to is my delivery was to be between 10:18 - 11:18 and at 11:13 on the tracking system it stated that the delivery was tried but coukd number delivered. I was sitting waiting for the door to knock. So I understand the postman saying its too hot I'm really sorry I can't deliver today. What has totally annoyed me is the lie.”
“On Wednesday I ordered something on line, and the item was delivered today by Parcelforce, The gentleman who was called William, delivered my item with, care, Thank you Parcel force”
“Absolutely shocking useless disgraceful service. I paid for 3-5 global priority and 8 days later it's not even left the UK. Do not use this company under any circumstances. Like me you will seriously regret it.”
“I honestly don’t know who parcelforce employ but a trained monkey could do a better job. First they attempt to deliver at my address & leave a card saying will be redelivered next day , then receive an email stating my parcel has been delivered to a **** syzmanski , totally different from my surname which is English BTW. In a totally different place far from my home. I don’t get how they can mess this up , totally incompetent.”
“Repeatedly failing to deliver the parcel, not leaving a note informing what happened to the parcel and then taking it back to their depot instead of a local pick-up point. Hopeless.”
“Package was sent to wrong country and tracking has not updated in weeks, how hard is it to do your job and fill out the correct shipping information?”
“Everytime i use parcelforce i seem to have problems. Everything from lost parcels to damaged parcels. Today i waited in for a delivery only for them to try and deliver my parcel to completely the wrong house. I get a message saying delivery attempted but failed, follow instructions on the card, which is now also at the wrong address btw. Now i have to go through the rigmarole of trying to find out where the delivery was attempted so i can get the card in order to find out where my parcel is and pick it up. Absolute joke of a company with drivers who can't read an address properly.”
“This company should be fined and driven to court, it shouldnt exist anymore. Absurd prices, delivery gets stuck for weeks without explanation (2-3 days were promised) and no customer support available whatsoever (no email, phone number, nothing, an absolute joke).”
“Worst delivery in the world not only in UK. Parcel supposed to be delivered and i was home,but i just saw a card from them saying that tomorrow will be redelivered. I don’t know why they don’t call you are message you before informing that they are ate your place. Even the costumer service is not helpful, they just tell you what happened. I know what happened u don’t have to explain me that, i need solution to the problem that u couldn’t deliver one simple thing. I don’t get annoyed easily but this is the rare case when I’m annoyed. Costumer service told me that the delivery guy don't have phones with them, what a joke. Tell me that tour company is terrible. Nothing more to say. Probably in 18th century they had better service.”
“There's something fishy with their claims system. After long and frustrating delays in their response, they sent me a message saying ". I regret to inform you that your claim has been rejected because the recipient failed to return damage questionnaire.”
“Sent parcel for next day delivery cost £18 Lincoln to London. Tracking said delivery attempted. Not true. Card left no. Sent to nearest post office No. Driver went to wrong address. Said would contact driver and deliver later. Not happening. Don't use Parcel Force. Totally unreliable.”
