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Paul Godbert
0 reviews
GB
Rated 1 out of 5 stars
Just now
No way this company has over 3 stars…
No way this company has over 3 stars legitimately. They are so poor and so inefficient. Every single time i have a delivery coming by way of Parcelforce I dread it and every single time it's a nightmare. They refuse to leave anything in safe places or with neighbours like all other couriers and then they always take the items back 20 Mike's away from Blackpool back to Preston depot. Then bring it all the way back to try to redeliver it several times. Always during normal business hours Monday to Friday with no easy way to change this. I used their service to change to a local post office drop-off for two small consignments, I was given a date to collect them, I took time off work to get to the post office in time, and today when I went neither were there and they'd actually just tried to redeliver again. Completely useless. The lady on the phone says it was a system issue so she'll have them delivered tomorrow (saturday), then I get a call back from a different lady saying that might not be possible because she has so many parcels there waiting to go out... I'm guessing because they're so bad at converting delivery attempts into deliveries. They must have by far the lowest conversion rate of any courier. Still operating like a state-run organisation rather than an efficient private company.
Any time I ask people everybody is in agreement how bad they are. Either the Preston depot is bad or the company is bad, and I suspect the latter.”
“Evil liers they say attempted delivery made and card left and I was in all day and no one came and this happened again on the second day now they say parcel returned to depot which is 9 miles away and I have no car so I have to catch a train and a bus to get there this company needs to be shut down”
“In this day and age its shocking to find a company this bad. They damaged the parcel and blamed me. Can't wait to find a van. Gonna get my money back and then some.”
“Shocking recieved q text stating delivery no one arrived now need to order another bday present in the hope I will arrive ruined my husbands bday gift”
“Please avoid this courier company at all costs. They have either lost or stolen an item worth nearly £3k. Image POD requested by the shop confirms that the parcel was delivered to a different building, and the system shows it was signed by some random person with a different name. This matter remains unresolved nearly a month later, and Parcelforce have been beyond useless – they keep copying and pasting the same generic response about "investigating my concerns". Absolute joke.”
“Please ignore my last review it was a total misunderstanding on my behalf Parcelforce did deliver my parcel on time n did everything that were paid to do .”
“Disgusting service. Paid for guaranteed 48 hour delivery. Tracking has not updated since collection. Rang and spoke to someone who didn’t have a clue. Online support is appalling. I was even advised that I just file a claim for lost item (item was due today)! Never EVER use this company.”
“Literally never on time. Had 3 deliveries through Parcelforce expected more than a month ago and I have still not received any of them. Would highly recommend against using their services”
“I can’t speak highly enough of how good parcelforce was for me. I sent an expensive item through them, and when it was well on the way I found out it was a scam. Parcelforce went out of there way to get the parcel stopped during transit and returned to me safely. They didn’t have to help me, but thankfully they did. And I’m extremely grateful.”
“If I could give less than one star I would, we have had 3 attempted deliveries from parcel force, one is still in Australia although it is coming from B&Q, the second only part of the order was delivered, and although we requested to pick the package up from the depot it was delivered to our home address, so called and asked to pickup the parcel and was told they wanted £5 to re deliver. Will not use this company ever again,.”
“Paid for next day delivery and it’s been 11 days so far and it’s nowhere near its destination according to tracking. Customer service. App and complaints all poor”
“Everything abt the company is useless ,they cant deliver your parcel within 48hrs but can return it within a day of attemting to deliver .Website isnt worth jack ,and then trybn get through to an advisor .when you do get through they dont bother ringing back .Good luck trying to get compensation absolute joke of a company”
“Absolute joke please shut this company down. They don’t use doorbell just leave a card saying will re deliver- never to be seen again! Nearest depo 30 miles away, do not use this company for godsake . they ignore all notes to leave in safe place, neighbour’s etc…… nightmare AVOID”
“Someone please shut this company down its really that bad! they are the worst delivery service... They tell 3 to 4 different random times your item is ment to arrive... Then lie saying they attempted to deliver it... An left a card.... I didn't even get a card... There sooo soo baad an I've experienced this with them before had no idea my item was being delivered by them. I do t even usaully write reviews like this they are just tthhaatt bad!!”
“How to company still operate waited for parcel all day looking at live tracing then just says attempt to deliver nxt working day rly..................grrrr”
“Utterly abysmal. Why are Parcelforce the only carrier who seem unable to give any idea of a time or a tracking sysem when they will deliver your parcel. They expect you to sit around all day waiting. Its the 21st century- not 1950!”
