“Given time slot between 14.33 & 15.33 no delivery. I call customer services and was told the depot would phone me. Depot did and said 17.30 and apologised but no explanation. 17.30 still no delivery. I have gave up now. Please don't use these cowboys it's not the same company who had a reputation of quality service. These cowboys are living of that rep and destroyed it.”
“If I could give 0 star I would but could not so lucky them they still get 1 star. I sent my parcel 21 May and until now no updates. It say it already left the UK but they don't know the location or arrived in the country destination. Sent many emails and calls but they answer is the same saying because of the pandemic. I paid for GlobalPriority £47 but still can't get it delivered. Not even the customer service bothered to escalate or investigate the location of my parcel. Do not trust them to send your parcel as they will not be able to help you. Now my parcel seems its lost and they don't just accept it and keep saying because of suspension and pandemic. Other services is much reliable than this parcelforce and can deliver quicker. Better avoid them and do not use their service even you don't have options still do not use their service because it will end up lost, waste of time and money.”
“Two packages sent from same company in Norwich on the same day and time one arrives here the other one in Belfast???? As I live in South tyneside it's certainly got strayed . What a joke . I paid 12.95 for this service or lack of it. The company themselves were terrible so a double whammy.”
“Sent a document to Spain from the Wimbledon Post office at 11:40 24th June via Global Express (next day delivery). Package was tracked to Spain on Friday 26th 4:45 only to then appear as collected at Wimbledon at 16:21 almost 12 hours later. Emailed a complaint on Friday and then yesterday. No update on tracking system since Friday afternoon, no response yet to the Emails.”
“Paid £26 for next day AM delivery on Wednesday. It's now Saturday, and according to the tracking it's scheduled for delivery, which means Monday! Absolutely unacceptable! All the other couriers are delivering on time! If running behind, you could have delivered Saturday to at least try to make up for such poor service!”
“I would recommend avoiding this company - carrier pigeons would be a better choice. Sent parcel from Brisbance to UK. It got to UK in around 10 days but then disappeared into Parcel Farce's Coventry facility and 5 weeks later it had not emerged. I and the recipient sent 6 emails to Parcel Farce - we got 6 different form letters in reply, non of which were in anyway helpful..
AVOID them they don't give a damn”
“Disgraceful. They falsely stated delivery was attempted. I was home all day and I can tell you nobody came. Also, they of course didn't leave any card! So now I am in a limbo where I don't know where my parcel is and if I'll ever receive it. We paid extra to get this parcel from Italy to the UK in 48 hrs. That was 10 days ago. Customer service is non existent. It is almost fully automated too and completely unhelpful. There was no apology for the damage and inconvenience and no attempt to actually find my parcel. Do not use this company.”
“Parceforce . what a joke. Sent a padded envelope from usa to england. 5 days from usa to uk. Artived june 8th at parcelforce coventry. cleared customs and vanished. No trace. Lost. Even with tracking numbers and signatories.
Customer service on phone very blarzey about the whole thing. Didnt care. Just told to refer to website.
Joke of a company.”
“Phone calls 9pm previous day followed by call at 7.25am on delivery day giving time slot of 8.22am to 9.22am .....now 10.30 and no delivery . Will disregard any supplier using Parcel force in the future.”
“I left a note on the front door for parceforce to leave parcel in porch
This was ignored and had to have it deliverd to post office 3 days later for a cost , I will avoid senders who use parcelforce now”
“Parcel number IN6378538 was delivered while I was out, as I have a Ring doorbell I was able to talk to the driver and explained that I would be unable to collect the parcel from a post office as I was Sheilded and ask him to deliver it to my next door neighbour he said ok but did not go to my neighbor and proceeded. I phoned parcel force customer service who said they had contacted the driver and the parcel woulf be delivered the next day. The parcel was however taken to the post office for pickup which I can not do. This driver was extremely inconsiderate and obviously would not put himself out for anyone.”
“Absolutely disgusting. A custom built one off guitar body completely trashed by this incompetent lot. Well wrapped and taped in layers and layers of bubble wrap, and securely boxed and labeled FRAGILE. This damage is a result of pure negligence and a total disregard for the package contents.”
“Absolutely disgusting and a total disregard for the contents inside which is now completely destroyed. this item was completely wrapped in 4 layers of bubble wrap and securely boxed, heavily taped, and LABELED FRAGILE. I covered the item for a fraction of its worth believing it to be safe and you can clearly see by the pictures that they went at it with a pick axe.”
“I paid for 24 hour express delivery and here we are 4 days later and no parcel or any information about where it is, I have contacted them twice but not had an answer. No sorry it’s delayed or anything. Why advertise a service and accept payment if you can’t deliver other companies manage fine.”
“In the past, they falsely stated no one was home when they actually didn't come, I was home all day.
This review is because the last delivery I got with them, the item has never been delivered. Juts lost. The signature as proof of delivery is just three separate letters, like a code, is not a name, and no one knows where my parcel is. Gone!!”
“Missed delivery 2 consecutive days childcare issue, adviced parcelforce to leave in a safe place or post office . Bird brain delivery driver returned to Middlesbrough ,i live in ripon . Parts required urgent so had a 2 hour drive to pick up parcel . Not a happy man”
“If I cc ould give zero I would. Driver left a card saying my parcel would be at the post office to collect the next day. It then took 5days to reach my local post office from the back of the van. When I asked customer service for an explanation I just get it is company policy to take parcels to local post offices or back to depot. Still doesn't explain why this took 5 days. Good luck with this clowns.”
