“If you make a mistake on the address, you can amend the order immediately and request a refund. But good luck on actually receiving it - keep a screenshot of everything, including the message you send. Customer service is slow and patronising, and you will have to chase everything up.”
“Mothers day gift - picked up ok on the Wednesday 23rd March for a Friday 25th.
Tracked parcel & it was sent to wrong depot - London Derry instead of Belfast.
As they dont do Saturday deliveries it now wont be delivered until monday - hopefully as there is no further info, no contact tel No or email address.
Pretty crappy service DO NOT USE PARCEL FORCE!!”
“Due to a recent broken ankle I ordered a ramp to help with access to a downstairs cloakroom. Delivery was promised by 24 March but not notified by Parcelforce until Friday 25th. I tracked it within a mile of my home when it disappeared from tracking with no explanation. It was not delivered. Got a message to say delivery on Monday. I am now struggling over the weekend without it. Terrible service.”
“Absolutely ridiculous service. They have taken a whole week to get a collection sorted - it was escalated to a manager to call me back, over 24 hours later they havent even opened the message. How are they even operating!? What a load of tosh! Avoid avoid AVOID it”
“Take ages to acknowledge receipt of a package, package then takes ages to deliver, some times it can be loaded on vehicle stage for three days, before it is advised out for delivery. They are very expensive in relation to other carriers, they have very few vehicles. rarely see a parcelforce van now on roads. Overtaken by DPD hermes TNT etc do not seem to stand a chance of matching the service provided by competitors.”
“Very poor service. Can't deliver good to nextdoor. No option If you say deliver to another address they try to charge £6. If you want the deliveries on a Saturday that's an extra £12 . Companies need to stop using them”
“Fu kin joke of a firm. Paid extra for 24 express next day on 3 occasions and tracking says delayed on each delivery and still stuck in hub. You've pis sed off the wrong people you muppets and expect a visit soon.”
“Truly awful delivery service avoid sending or receiving parcels from this company , my delivery was scheduled between 3 and 4 pm on Fri 18/03/21 5pm nothing so I rang customer service which is another awful automated long winded process designed to fob you off , eventually got through to advisor who assured me don't worry delivery will be attempted today anyway by 6.10 pm no delivery I'm sat by the door of my warehouse no parcel force yet the tracking claims driver attempted delivery at 5.57pm , blatant dishonest lie , we have cctv to prove that he never turned up , so we rang customer service 30min later got through the awful automated system and the advisor just fobbed me off , she checked driver location and it was not at my premises , however no attempt to rectify just advised me go and get it from depot tomorrow or wait till Monday , no you are at fault and should deliver on time considering we were charged extra for 24 hour delivery , there was no chance of getting the driver to deliver the parcel so in essence I had sat an extra 3 hours for no parcel , again avoid people this is a shockingly bad company never again , I would award zero stars if I could”
“If it was possible to give no stars then I would have done that!
A next day delivery (paid extra for) is now three days late! And there's no point calling the office they can do nothing! It appears the drivers work to their own timetable and not to the contracts made with their customers!
Will be making a large claim!”
“Rubbish service. Cannot tell you when they are coming until after 1100 on the day of the delivery. Compare this to DPD whose delivery slot is assigned to within an hour days beforehand.”
“The only way to help future customers is to recommend not using parcelforce.
I’ve been waiting for an urgent parcel that should have taken 2 to 3 days on the eighth day I had a message it was to be delivered the next day my wife stayed home all that day they didn’t even bother coming, next day received a message it would be delivered between 2.34 & 3.34 on that day I arranged for someone to be there at that time only to receive an email sorry we missed you at 12.50. I’m speechless!!”
“Sent a parcel to new Zealand from the post office 5.3.22. site hasn't updated since. Was to be a surprise baby present. Contacted parcel force, mmmm, let's leave it at that. Forced to tell my son a parcel was coming. He checked parcel force his end which says at depot waiting for delivery! So, site updates in NZ but not here. Utterly useless company and site. Phone call was a waste of time. They know nothing. Will never use again. Family member sent by interparcel 7.3.22 arrived and delivered 8 days later!!!!!”
“They didn’t deliver the parcel at the intended address and then lost it. I never received any response from the claims team.
Was on the phone with their representatives at least 30 times!
Do yourself a favour and avoid this company”
“Do not use parcelforce at any cost there always happy to take your money though, but when things go wrong it’s another matter.
Packaged two lamps and shades with bubble Wrap and chippings they arrived both smashed, wrote fragile on the box. Even the boxes were severely damaged no care whatsoever.
They won’t pay out on damages given all excuses possible, I will never use this company again, and reading other peoples reviews , we are all in the same opinion. I would give no stars if I could. Very bad service.”
“After contacting Parcelforce about a missing parcel, the driver called round to retrieve it from my neighbours where he had left it. I don’t know his name but my delivery number was CB2910389 and I would like him to know his help was much appreciated”
“Terrible experience, the driver couldn't deliver my parcel twice in a row even though I had given instructions and I was in all day. For some reason today (Friday) they are not even reattempting. I had not even received a card with instructions and I can't find instructions on the websites. Talking to someone over the phone is difficult and also not very helpful.”
