“I posted a wall clock and took out additional insurance to cover the £175 value. The clock arrived literally smashed to bits despite considerable care taken packaging. Parcelforce state that clocks are not covered by insurance - must have appeared in the small print somewhere - certainly not obvious. Really poor service and over £200 out of pocket due to lack of care by the courier. Absolutely disgusted.”
“Shocking service. EMS document sent from Japan never got to me and it was returned to the sender in Japan after 7days. No notice left for delivery, customer service telephone no not working, emails rever got replies. Luckily sent another document by DHL which arrived in two days. So in total, the whole thing cost a fortune!
Do not ever try and send anything by EMS, once a parcel tood one month too. Should have known better.”
“Forever getting it wrong.
Either they say no ones in or cannot find the address.
Well parcel farce don't deliver. Unless they are invisible. Because CCTV at two houses have not seen them.
Complete liars.
This company should be out of business by now or if it was an animal put to sleep”
“Package was sent 23jan Bristol to Manchester they sent to solent kept their 3 days then sent Manchester it's been sat in Manchester depot 4days they promised delivery on 3 separate day saying address not correct even when tracking into shows correct address the receiver cannot claim compensation even tho you paid £12.00 for 48 hour delivery they don't care tell you lies and expect you to take it if it wasn't owned by post office they would all be out of work”
“Parcelforce is a joke
44£ to send 300g to Fr with their express service. 2 days later it's still in the UK.
To send 3Kg from Fr to UK it cost £20 and it arrived in less than 48h.”
“Found Paecel Force Birmingham Depot realy helpfull.
I had a parcel refused at click and collect so it got returned to depot .
A quick call and spoke to a very nice lady named Naomi who sorted it out and got it delivered to my address . I would nominate her for employe of the month. Thanks a gain Birmingham Depot .
Andrew”
“Bought a ironing board on line got a tex to say it will be delivered on the Friday, no delivery, gave it 2 days contacted seller, to make enquire, they told me , Parcelforce had lost it they will send another one express 24 , guess what it has been delivered to wrong delivery office , you could not make it up”
“30th Jan, still waiting for parcel they supposedly attempted to deliver on 6th and 24th Jan (know they didnt as no card left on either occasion and know I was in and have just been told 'the driver probably couldnt find your road' (satnav can find road and other delivery companies have never had a problem but apparently Parcelforce drivers dont have satnav)!. Customer services have been variable - some appalling, some apologetic but for a company whose business it is to deliver parcels, the service is diabolical.”
“They are a joke of a company. From now on, if delivery is made via parcelforce, I will not order from a Retailer anymore.
They are unhelpful liars. Obviously, they never delivered the parcel, said they attempted to, but they haven't because the building has a concierge. Then they said I had asked for a different date. Completely made up. And still haven't delivered my item, which now is too late anyway. Terrible.”
“Worst delivery service ever. They do not leave a call card and lie that they attempted to re-deliver your parcel. When they just keep the parcel sitting in their depot.
AVOID AT ALL COST!! I am speaking from experience.”
“This is the worst delivery service I have ever come across. They keep your parcel at their depot and lie each day by saying 'they attempted to deliver'. They do not bother leaving a call card, neither do they attempt to re-deliver. It's all a lie. Just look at the previous comments from all the customers below. Everyone is saying the same thing.
AVOID USING THIS DELIVERY SERVICE AT ALL COST!!!”
“Did not follow delivery instruction to leave parcel in porch,did not ask next door to accept parcel, ticked box on failed delivery card stating would attempt delivery next day which did not happen so had to collect from a post office a mile away where he had left parcel.”
“Tried to delivered parcel and not left a card when I was out. Tried to redeliver, waited all day for it then find out they didnt even bother putting it through the system so waited in all day for nothing.”
“Terrible!
I wait in all day, get a message telling me my package will be delivered between 14:00 and 15:00,
Then a message at 15:30 to say they had 'attempted delivery but I wasn't in' Well, I was in, all day.. in a room with a window to my drive way.. They said they have left a calling card - NOPE!!
Twice this has happened with Parcelforce, its sort of an excuse to say they have made their drops for the day, yet didnt actually go there - they will just redeliver when it suits them as its your word against theirs...
LOVE DPD, at least they photograph a non-delivery, so prove they have been there - I really think Parcelforce shouls adopt this...!!
Still, only another unpaid day off work lost - hey ho, its only money!!”
“It took me forever to get my parcel. When I had a look online with my tracking number, it said they have tried to deliver it. But no one left any note saying they attempted delivery. So I had to phone them up and ask them to leave my parcel at the local post office as I was at work by the time they would try to deliver it again. The lady on the phone assured me,that by the time I got home, I will have the parcel at the post office and a note saying where the parcel is. I got home, no sign of note, no parcel, nothing at all. So I run to the post office to find out there is no parcel for me either. I rang the company and they told me, that my parcel has been delivered. So I told them that's not possible as I wasn't even at home. I have been told that my parcel is with my neighbours. How was I supposed to find it out without a note saying where they left my box? Worst delivering company I have even used !”
“Parcel Force is no doubt WORST company ever! Service is absolutely APPALLING!! Even Hermes is A LOT better - Despite HERMES cheap rates have never had ANY problems. PARCEL FORCE LOST ITEM AND supplier had to resend. THEY DO NOT PROVIDE TEXT even though when tracking online they explicitly lie and say they sent out a TEXT, (No text has been received!!) EVERYTIME I ORDER WITH THEM I HAVE SOME SORT OF ISSUE TO ADDRESS....I have told my suppliers if I shall order again they will NOT USE PARCEL FORCE TO DELIVER TO ME!! WORTHY TO BE CLOSED DOWN FOR GOOD!!! HORRENDOUS SERVICE...0 STARS”
“Its impossible to speak to anyone. Everything is automated. They have returned my parcel to the the depot because they didn't read the post code and tried to deliver it to a different none existent address in Reading. Now I cannot find out if they are going to deliver it to the right address.”
