“This has to be the worst delivery company in the UK. Had to take a day off work to wait in for a package to be delivered, no option of times or even a delivery window. Sat from 7 to 17 waiting only for the tracker to update to’ delivery could not be made as your address could not be found’!!! Absolute nonsense, it’s a normal house on a normal street! Spoke to head office who said they would get in touch with the depot and get it out again to be delivered for 19.00. At 18.45 I called back to be told the depot did not pick up the message so it won’t be delivered. Was then told a manager from the depot will call me in 20mins- never happened. I no longer have days off work so it looks like gifts for my family won’t be given. I have made the company aware I purchased from that I won’t buy from them again if they continue to use parcel force in future. Any company I look to purchase from going forward will need to use another delivery company. If they use this one I will send an email to let them know I didn’t make a purchase from them due to them using parcel force. More people need to do this to force parcel force to improve!”
“Want to ruin your Christmas? Order your gift and get it delivered with Parcelforce! Been waiting 3 weeks now! I need it for today. I have no idea where it is. They keep telling me someone will call me back but they never do! I don’t even know what to do at this point...”
“Parcelforce, you are a pain! I'm aleady worried anytime I have to deal with you... You keep loosing parcels, your careless drivers are lost in London and your system is a mess. Can I recommend your services? Well, if anybody wants to get rid of a dead body, I highly recommend posting it with Parcelforce - nobody will ever find it! Especially their South-West London depot is a Bermuda triangle of deliveries. Zero stars, Parcelforce! The day when you finally shut down, is going to be a national celebration and bank holiday in the UK!”
“My parcel has been attempted to be delivered but it was left in a safe place which when I checked it wasn't there.
This parcel was meant to be signed for and hasn't been they now refuse to take ownership for this misconduct
Should be shut down seriously”
“omg! they cant find my parcel
they took it from the post office and now it's missing? how?
it's full of christmas presents!
i'm literally crying while i'm writing this
how can this happen?
why? why? why?
items that CAN'T BE REPLACED!
YOU'VE RUINED MY CHRISTMAS!”
“If I could give this company zero stars I would. Still waiting for a parcel that I requested to be delivered to the post office 3 days ago and despite multiple calls to their customer service and long wait times on the phone, I still don't have it. No idea why any company would bother using these guys.”
“I've been waiting for a package for over a month now. Booked days off work and stayed in 3 times awaiting the package that never arrived. At first, I was promised to be contacted by a courier and heard nothing. I tried rearranging a delivery multiple times, I have requested the package to be redelivered to a local post office, where there was no sign of it afterwards, tried changing addresses and nothing. I haven't been able to get through to anyone at Parcelforce. I had to arrange everything through an automated redelivery service to then find out 3 weeks later that it does not operate correctly, as the company never followed through with any requested redelivery arrangements and had no sign of my requests whatsoever. When I finally managed to speak to a real person, they requested a redelivery payment, even though it was admittedly a fault of their own and I still had to call the depot directly in order to make payment and couldn't get through to them for hours. Outrageous service!”
“ParcelForce handled the UK part of a GLS delivery from Berlin.
The tracking showed where the item was and when it would be delivered. I waited in all day ( no hardship for me) and the package arrived at 4pm. Surprised, elated and grateful!
(Once the package was in UK, delivery was next day AND it was Xmas penultimate week)”
“I received a text confirming that my delivery would be with me with between 11.00am - 1.00pm.
At 10.45 I subsequently received a text saying that a delivery driver had tried to deliver my parcel, which clearly he had not as i was home awaiting my delivery ! The text message also said that the driver had left a calling card with instructions , the delivery driver did NOT leave a calling card, the delivery driver DID NOT even knock on my door!!!
So now i have no parcel , and am now waiting in limbo to find out what is happening with my delivery! I went on to there website and entered my order number to find my order, and there website was un able to help ! POOR SERVICE.
PARCEL FORCE YOU GUYS SUCKS.”
“Took them 5 days to get from Essex to the wrong "delivery depot", I could have gotten it the same day had I picked it up myself. Terrible service, do not recommend.”
“I ordered motor spares from Berlin which took 3 working days to arrive in manchester and it took Parcel force 8 days to deliver 15 miles on the other side of mancheser. I asked to pick up my own parcel and was told no it had to be delivered. Come on Parcel force get a grip !!!!!!!!!!!!!”
“Another abysmal experience where a "next day" delivery parcel was not received the next day (as promised) and not the day after either. No, it is even today, i.e. two days after the promised delivery day, still sitting in the depot and there isn't a care in the world to contact customers or give any update. In actual fact, I don't even have a clue if a delivery would happen tomorrow as the status seems to be frozen on "in delivery depot" for the second day. This has to be easily the worst courier company in the country if not in the world. Companies using parcelforce to ship their merchandise should be well aware that this is the most inefficient and lousy delivery company around with no service at all. Tracking no. QW7896383”
“Another abysmal experience where a "next day" delivery parcel was not received the next day (as promised) and not the day after either. No, it is even today, i.e. two days after the promised delivery day, still sitting in the depot and there isn't a care in the world to contact customers or give any update. In actual fact, I don't even have a clue if a delivery would happen tomorrow as the status seems to be frozen on "in delivery depot" for the second day. This has to be easily the worst courier company in the country if not in the world. Companies using parcelforce to ship their merchandise should be well aware that this is the most inefficient and lousy delivery company around with no service at all. Tracking no. QW7896383”
“Another abysmal experience where a "next day" delivery parcel was not received the next day (as promised) and not the day after either. No, it is even today, i.e. two days after the promised delivery day, still sitting in the depot and there isn't a care in the world to contact customers or give any update. In actual fact, I don't even have a clue if a delivery would happen tomorrow as the status seems to be frozen on "in delivery depot" for the second day. This has to be easily the worst courier company in the country if not in the world. Companies using parcelforce to ship their merchandise should be well aware that this is the most inefficient and lousy delivery company around with no service at all. Tracking no. QW7896383”
“My parcel didn't arrive to China, and the tracking shows that it's stuck in the International Hub (Sorted for export) for over 3 months now!! So it didn't even leave the UK since September. I called the service-team twice, and had to wait around an hour on the phone. Result: No info regarding my parcel, and zero outcome. They promised to call me back, but even that didn't happen. I'm afraid that my parcel might be lost.”
“PARCELFARCE.... Constant stream of late delivered parcels to our customers. All paid for on a 24HR service. One customer still waiting 10 days after item dispatched for delivery. Managed to speak to customer services who told me that due to 'an unexpected large volume of parcels' (Black friday, cyber Monday.... Christmas.....all of which, I'm sure happens around the same time every year..??) they were struggling to deliver on time. Complete and utter incompetence, steer well clear!!”
“This would be 0. Paid £15 for 24 hour xpress on 9th December. 3 calls to customer service... each one saying will be delivered next day. It is now 14th December!!! You are advertising next day delivery to Europe what a joke you can't even provide a service to Uk. Worst experience ever!!”
