“It is really bad . Booked something from Amazon and they used that service. Was in the living room all the time .Depot even did not ring the doorbell or called the phone. Just left a card with the wrong tracking number. Read reviews and lots of people were in the house like me and instead of the parcel had a rubbish card .Very bad service and you can not contact them.”
“Jan my PF courier is an absolute credit to his job and company. He is one of the most courteous, professional couriers I have met and nothing is ever too much trouble or effort for him…His manners are impeccable and I have so much respect for him. He does a fantastic job working to time schedules with a very happy smiley approach .. A true gentleman”
“i will never use parcel force again and i will tell all my friends not to use them and thay will tell all there friends and so on as i had a bad experience with them as i booked them to puck up a parcel in Scotland and to deliver it to me the next day and thay never picked it up until the day that it was suppose to be delivered and the day that it was suppose to be delivered it never came and it was suppose to be delivered on a Thursday and now thay tell me that i will get it on a Monday”
“Had a delivery today
Spoke to both Kim and Paul based at the manchester depot and they were both exceptionally helpful
The driver Adrian was also very friendly and very helpful
No trouble at all”
“Customer focused. Great communication giving one hour time slot for delivery. Covid procedures observed. Arrived within the time slot. Mightily impressed. Thank you!”
“Very happy with quick & efficient service. Am awaiting 2 refunds, because of errors by myself. Have no qualms that these will be dealt with. Would happily recommend ParcelForce.”
“I have now sent 4 separate parcels to different addresses on the 48 hour pick up service and cannot fault the service, pick up has been friendly and on time, parcels all delivered on time, even the booking process was straightforward. Will always use parcelforce in future.”
“I sent my mother a parcel for xmas and realised when I went to check on it that the lady in the post office had put the wrong door number on the receipt.
I called Parcelforce customer service and explained that my 82 year old mother wouldn't be able to go knocking on doors to try and get her parcel (it was heavy and because of covid) and could they help.
The woman I spoke to (I didnt get her name unfortunately) took my details and sent an email to the delivery office in my mothers area (Medway Kent) in the hope they would delivery it to correct address.
The next day I spoke to the delivery office (chloe at Medway) and again explained everything and she confirmed they had received the email but also sent the driver a message giving the correct address.
The parcel was delivered the same day with the driver (shaun) even pushing the heavy parcel into my mothers house so she wouldn't have to move it on her own.
All three of these people were outstanding in their customer service, I can't praise them enough.
I can't see my mother because of covid so this made a big difference to both of us.
Thank you again.
From
David Oliver (Glasgow)”
“Cannot comment on the company, but the driver who delivered a heavy load was extremely helpful and cheerfully carried it past the house into the garage for me. Very pleasant.”
“Parcel handed over in County Durham 4pm Thursday on 48 hour service.
Because it was after 3:30 staff said it may not go that evening so plan for a Friday dispatch deliver Tuesday.
Parcel was delivered in Worcester before noon Friday morning.
BRILLIANT -Thank You . 👍”
“Sent parcel from UK to Australia. Parcel arrived on time and in good condition. All tracking information was displayed as time progressed. Happy with the service, will use again.”
“I sent a parcel via parcelforce next day guaranteed am delivery parcel was collected from the post office where I paid £17. Parcel went from the post office to the hub At the hub the parcel was missorted and sent to the wrong depot. The parcel was then returned back to the post office from where I sent it, then back to the hub and sent to the correct depot. Avoid this delivery company at all costs, they are absolutely inept and totally and utterly unreliable.”
“Super Service. Sent from UK to a remote small village in France, far from big towns or cities and parcel delivered within 4 days. (During Covid-19 Crisis). Brilliant and Thank You”
“I’ve used parcel force fir a few years now. I live in Dudley and use them most days sometimes Upto 7 parcels a day. My local driver MATT from the Birmingham depot goes above and beyond Always polite and helpful. Never lets me down. Just wanted to give him a special mention as he is a top lad. Keep it up MATT and please don’t ever leave 👍👍 if the management from Birmingham read this. Give him some praise and look after him. 👌”
“Found Paecel Force Birmingham Depot realy helpfull.
I had a parcel refused at click and collect so it got returned to depot .
A quick call and spoke to a very nice lady named Naomi who sorted it out and got it delivered to my address . I would nominate her for employe of the month. Thanks a gain Birmingham Depot .
Andrew”
