“Ordered a gift for my other half , parcel status was delivered/signed by “Mrs Myself” , never received it , isn’t left with my neighbours either . Utterly disappointed as now the birthday gift will be delayed and will have to look for something else . I would love to give 0 stars”
“Paid for next day delivery, no mention they do not work bank holidays or weekends when I paid. Ended up taking 5 days with no apology or refund as “that’s just how they work”.”
“PARCELFORCE STOLE MY PPE PACKAGE and if I could give 0 stars I would. My mother tried to send me PPE from overseas so I could protect myself during this pandemic. And they did cost a lot to her. A package arrived in the UK very quickly and smoothly, and after a few days, I got a message from Parcel Force with a tracking number and delivery time. I work from home so I'm there 24/7, I saw a Parcel Force van through my window that day, however, I have no idea why but driver left without trying to deliver a parcel, or contacting me (they had my telephone number). I called Parcel Force and they only said that couldn't deliver my parcel (couldn't give a reason) and they would re-deliver the next day. Guess what, nothing happened, long story short, after many many calls, they said that my parcel is missing now somewhere in their depot and they cannot locate it (which I don't understand as the driver obviously had it at some point and I have a proof of that!). It's a very valuable parcel as it relates to my health, and they are keeping it in their depot! I think you can call it a THEFT?! I'm definitely not gonna leave it like that, I'll use every possible resource I have to make them responsible for it.”
“If I could give 0 stars I would. My mother tried to send me some MASKS from overseas so I could protect myself during this pandemic. And they did cost a lot to her. A package arrived in the UK very quickly and smoothly, and after a few days, I got a message from Parcel Force with a tracking number and delivery time. I work from home so I'm there 24/7, I saw a Parcel Force van through my window that day, however, I have no idea why but driver left without trying to deliver a parcel, or contacting me (they had my telephone number). I called Parcel Force and they only said that couldn't deliver my parcel (couldn't give a reason) and they would re-deliver the next day. Guess what, nothing happened, long story short, after many many calls, they said that my parcel is missing now somewhere in their depot and they cannot locate it (which I don't understand as the driver obviously had it at some point and I have a proof of that!). It's a very valuable parcel as it relates to my health, and they are keeping it in their depot! I think you can call it a THEFT?! I'm definitely not gonna leave it like that, I'll use every possible resource I have to make them responsible for it.”
“These guys are absolute criminals. They will take your money and NOT SEND YOUR PARCEL. My parcel to Denmark came back after 4 weeks and no apology - no explanation, nothing. The refund procedure is so arduous and complicated that I haven't managed to get it back - they make it as hard as possible to claim (4 forms filled and still more information to put in!) and it really is a joke. ABSOLUTELY AVOID AVOID AVOID LIKE THE PLAGUE.”
“If I could persuade companies that send me goods to never use ParcelForce I would.
The amount of bad reviews your company here has says it all
I have more issues in previous years than fingers with you guys my latest issue. My parcel was due for delivery to be tracked Wednesday 29th. It says delivered on the tracking. No parcel or card arrived. Called up checked info etc. all correct told I would get a call back.
Nothing
30th- Call same process nothing
Call today 1st May- Guess what... We`ll call back. No one is calling back. I ask for the rep on the phone to get me someone higher up to call the depot NOTHING.
Why do you have people on the front line first lying about deliveries then 2 the phone representatives just fobbing us off?
For god sake do something to help your customers this is disgracefull and I am without a 250£ item right now with nothing”
“Worst service ever. Customer service is not supposed to answer with “I suspect” ... they are supposed to help and give facts. Refund procedure is a joke. Now am not getting my money back because my parcel has magically reappeared (and being sent back to me!), when 2 weeks ago (nearly a month after I sent it), they didn’t know where it was. Never again.”
“Utter rubbish, the drivers cant be arsed to deliver package. Its as simple as that. Sat watching the tracking showing some clown obviously sitting in a carpark. Next update that they “didn't have sufficient delivery address” took me all of 10 seconds to see my house on google street view. Its not complicated.”
“From hell. No accountability from anyone (drivers, customer service) impossible to get through to, constantly fob you off with excuses. Try to always, always avoid.”
“I placed an order, which consisted of 3 boxes, all of which came on 3 seperate occasions, no notice of when they were coming, I had to chase them up on separate occasions and got bad headaches from the stress of it all”
“Paid for 'express 24' for delivery of an urgent item, plus insurance. The parcel remained in the Post Office, where I'd dropped it off, for three days without collection by Parelforce. On the third day I returned to the Post Office, verified that the package was still sitting there, waiting to be picked up by Parcelforce and decided to cancel the risible 'express service' that Parcelforce purports to operate and paid again for it to be sent via Royal Mail, next day delivery.
Parcelforce's website is diabolical and their customer service is practically non existent. You can't find a phone number that will reach a human - in typical fashion their automated voice mail greeting and Kafkaesque phone system refers you back to the website. I emailed and did not receive a reply for over 30 hours. So, I resorted to using their 'chat' function (when I finally found it) on the website and proceeded to suffer a long exchange to secure a refund. I now have to wait for up to 7 business days for my money back.”
“I had to use parcelforce 48 express because my mothers day gift was 1cm too long and cost me £12.12 to post, this was not a problem for me, all I wanted was my mother to receive her gift before mothers day. The actual item was a collapsible walking stick and a card all of which weighed less than 3 grams . It took 5 days to get there a distance of 65 miles ffs ! I complained to parcelforce , who made me jump through hoops with on-line form filling, proof and complaint handling, then the pond life that judge my case thought £2.53 was justifiable compensation. Shame on parcelforce a company I shall never use again and hope no one else will.”
“Very bad service I paid £62 for global express service Guaranteed one or two days To be delivered to Calais France know I’m on the day 15 and my brother hasn’t receive the parcel yet”
“They are without doubt the most incompetent delivery company known to man. They keep picking up parcels from suppliers with no intention of delivering. Nobody answers phones. tracking information is a Joke.
DPD, UPS and Fedex put these clowns to shame.
Who is "running" this shambolic company?”
“DO NOT USE! Horrible service! Couriers are not showing up to collect the parcel then leave the note I wasn’t available. 48hrs express delivery arrives to London after 4days.. on the day 5 I’m seeing an update online : delivery attempted, refused by addressee! I called to say I’m home and no one has ever tried to deliver the parcel.. i was told “I’m sorry about that but your parcel has never left the depot!!! We haven’t got enough people but it will be delivered to you on Monday”.. Now I’m seeing an update on my parcel as “being returned to the sender”!!! To the address i NO LONGER Live at!!! This is a total joke!!! I could definitely understand that due to ongoing situation they have some difficulties in delivering but this is just disrespectful how they treat their customers.”
“AWFUL SERVICE. Customer service not helpful either. I paid Priority Delivery only for my package to be sent back to me.
No update will be given to you if there's a problem with your delivery. Do NOT use Parcelforce.”
“Absolutely pathetic excuse of a courier company - the driver drives PAST my house on a daily basis and has FAILED to drop off my parcel 3 DAYS RUNNING! What sort of service is that? Try to ring customer services, it takes ages to get through. When I do, I am supposed to have someone from my local depot call me back - they don’t. I try to call them - no ones there. Will never ever use this company to send or receive parcels again if I don’t have to. Useless idiots.”
“Ordered plenty of times from multiple services and never had an issue like this before, The parcel force delivery driver dropped my parcel off at a completely random address, I’m now left with no parcel and no way of getting a refund absolutely atrocious service I highly recommend using another parcel service, the customer service was also unable to get a hold of the depot which the driver was with”
