“kept trying to deliver to business when closed 5 times hours clearly shown perhaps note of hours on parcel could help dont, bother to try and phone it got to the uk fromabroad quicker”
“On the 8th of March I sent a parcel to the IOW and paid £17.70 to guarantee delivery the next day. It was not delivered till the 10th. I tried to complete a Parcel Force claim form on the internet. It didn't work so I went to the Post Office and completed a Parcel Force claim form. Weeks later after complaining on the web I received a message telling me that a cheque was being prepared and would be sent within ten days. Cheque didn't arrive. A few weeks later I complained that no cheque had arrived. Again I was told a cheque was being prepared and would be with me in about ten days. Still no cheque and now 17th June 2022 four months later. The excuse from Parcel Force is that when I made my request using Parcel Force Email the address given was "Off Dalston Road" which is obviously not an address of anywhere in particular. I don't believe them because my computer automatically inserts my correct address when asked. They claim they have not received my claim form which was posted in Carlisle the day after the messed up email. They then claim to have sent another cheque to the same address. No one in their right mind would do that except a Parcel Force employee. They had my email address and if they were confused about my physical address they just needed to contact me via email. I cannot believe the incompetence of this bunch of morons and I will be making further enquiries wit the MD of Parcel Force to find out who will be getting sacked. I have had two heart attacks and spent ten days in hospital as a result of the stress caused by these people. There really should be a no star option for organisations like this.”
“Never informed me they were coming in morning. Missed them by 20 mins. Looks like I'll have to stop in all day tomorrow.
Hope I don't have to use them again.”
“Shocking really.. They said they attempted delivery but didnt! This only showed up on the tracking the day after the supposed attempted at delivery?? We have cctv and a video doorbell so no attempt was made at all.. just lies to keep the paying customer onside. second time in a month this has happened with 2 deliveries so 100% rubbish. Poor service, Poor tracking just a shocking service full stop...”
“Delivery drivers must be either blind of dinghy divers since apparently they are unable to find my address. Never use these bunch of absolute clowns if you can help it. They'll either steal your parcels or just never deliver it.”
“Had an email to say delivered but definitely wasn't. Finally found a number to ring and was told they would contact driver and get back to me. Phoned again after 2 hours and told they were still waiting for driver to get back to them but they would chase it. 4 hours later still no call back!
Beginning to think after reading other bad reviews i won't be getting my parcel. Very very disappointed.”
“What tracking ??? gives the day only then does not turn up due to accident so no contingency planning now waiting again with my item stuck at the depot --Eho the hell would want to useparcelforce ???”
“Bloody disgusted with this company, no customer care and are not fit for purpose
Please don't use them and maybe then they will either no longer be in business or had a massive shake up and be run as a company who put the customer first...”
“Scam to charge for delivery. The driver didn't try to deliver an item. When I contacted Parcel Force, they asked to stay home another day. I can't stay home everyday for them to come. And a Saturday delivery (for when I can actually be home), they want me to pay £12 pounds. They would not delivery to a Post Office to collect. I don't drive and even if I did, I have paid for the delivery from where I purchased. I shouldn't be having to pay again.”
“PARCELFORCE is untrustworthy. This statement is my opinion based on my recent experience with Parcelforce.
I received a text this morning stating that parcel No EH was on a van for delivery today, 6th of June 2022 between 9.30-10.30.
Needless to say it never arrived.
Four conversations with customer service team proved fruitless. The first three CS staff were helpful, taking my number and notifying both the depot and the driver.
The PARCELFORCE driver went off grid for approximately 5 hours and the depot never ever bothered to give me a courtesy call or update.
It transpired, that my parcel could not be located on the van.
If PARCELFORCE are scanning parcels at every stage this can not happen. It is either the person loading the van or the driver.
The parcel can not 'vanish' between loading and delivery.
Yes, we've all watched the documentaries of how shoddily delivery companies are run, parcels thrown over wall, items stolen or drop kicked by bored workers across loading bays.
PARCELFORCE need to take into account the damage it is having on other businesses, in this case PostNL your partner in the case of this delivery. Also the small independent retailer whose business you are ruining. A list item of £300 can in these times be make or break for a SMB.
Then there is the damage to the CRM (customer relationship management) of both PostNL and the independent retailer here. I'm sure neither are going to be too happy with the weak link in their chain which is PARCELFORCE
Then there is the damage to the brand reputation of PostNL and the small independent seller. They've lost my custom going forward. Not because of anything they've done, just how PARCELFORCE has let both seller and myself down.
Please take a moment to digest the above before deciding to use PARCELFORCE, can you afford the cost and the time chasing a refund from a company who apparently can not be relied upon to do the one task it claims is its specialty”
“Absolutely shocking service. Booked a wk end redilivery (for additional £12 cost) after two failed attempts, only to be told they couldn't find my address, ended up going to collect my parcel from the main depot in Basingstoke, because of their utter incompetence.”
“Shaun Delivered for me - instead of taking the parcel back to the depot over an hour away he attempted to re deliver the same day - that’s service and it very refreshing in this day and age .”
“Giving it a one star because there is no option of no stars. Absolutely awful service. Package sent and returned, with no attempt of delivery or even of contacting the sender or receiver. No explanation as to the return and nearly 2 months of useless email conversations where nobody provides any resolution. Requested a phone number to actually talk to someone and also nothing. I don't have my package nor do I have my 25 Sterling I paid for a service I did not receive. DO NOT USE. EVER.”
“They lost my package (big, 2m bed).
They marked it in the system as "delivered", but without any proof. When I called them they contacted the delivery man and he said he left it in the house with the same number as mine, but two miles from my place, on a totally different street. During the next call, they claimed my package is not lost, but still in the warehouse and it will be delivered the next day. After two weeks, when I called them each day and still heard the same story I reported my package as stolen and received my money back.”
“Had collection arranged for today for 24h delivery. Stayed at home all day. No-one showed up. Contacted parcelmonkey and been told that a collection has been attempted at 3pm? I have q security camera to prove that no-one showed at my door step. Total waste of money and time. Never again.”
“Incompetence and laziness is rife in todays world and nothing exemplifies this more than parcel force UK. Sat in for an entire day only to have a note silently pushed through the door without any attempt to knock, for what reason I couldn't guess. Absolutely disgraceful, however it's no problem. I'll just go ahead and refund my customer £150 because people cannot or are unwilling to do there jobs properly.”
