“Was waiting fir a BT broadband hub. Shoukd have been delivered tiday but didnt turn uo. No text message,calling card ,nothing.
Cant beleive BT use them. Im going to give BT a poor review now because of Parcel force.
DPD are brilliant at communicating in the year 2020 using simple technology.
Parcelforce are still in the 1990s”
“How do you get them to deliver parcels? Seriously I have paid the customs fee and have a receipt for the payment plus the money has left my bank account. They are demanding I pay again before they will deliver. NEVER USE PARCELFORCE”
“Had text stating delivery Friday , waiting in all day , returned to depot, no card, when back out to delivery Monday , waiting in all day , sent back to depot again. Tuesday same, waiting all day , no delivery, no card returned to depot.
I have contacted where I purchased item from, they email parcelforce twice, no reply.
Why are they taking my parcel on a road trip back to Swansea all the time????
Can’t get hold of anyone in parcelforce, phone is a joke and not replying to email”
“I am so so so so so angry that my parcel has been cut a hole the fourth time!!!!! Since I order from retailers which delivered by Parcel Force (Leicester UK).
The driver called Daniel (finally I know his name!). Each time he delivery my parcel order from the retailer he just cut a hole to see. I lost my parcel in Sep one time.
Could you please deal with this matter? IT IS THE FOURTH TIMES!!!!!!!!
Why the driver are egible to open the parcel without permission? He is probably to steal my parcel in Sep as well which the signature is not mine and he said delivered to xx street (the address does not exist at all). I also want to complain about this case as well. Currently the retailer is under investigation but I was really disappointed at Parcel Force Leicester that does not help at all!”
“Parcelforce 'lost' my parcel and never located it
Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive.
Use at your own peril!”
“Paid £50 for 48 hour tracked delivery,sat in a “Hub” for 36 hours.When it didn’t arrive on time for a birthday I went to our local depot (Carlisle) . Lady was polite and told me I would get postage refunded for late delivery..WRONG...got nothing,Parcel eventually arrived smashed and useless.I returned it to sender who has to file a complaint.He was well and truly fobbed off with no compensation for late arrival and damaged goods.I will NEVER use them again.”
“Express 48 never happens I have posted several parcels to the same address using this service hoping one day the parcel will make it but now again my nephew Us still waiting on his present to arrive, COVID excuse every time”
“I paid £62.55 to send a parcel guaranteed and tracked 3 day delivery to my son in Canada. It arrived in 3 days at the sorting office in Vancouver and there it stayed for another 11 days! No delivery attempt was made in that time or explanation as to why not! I checked update every day and after calling every day and being told they would find parcel and deliver it, then I was told reason not delivered as I'd put 219 instead of 210 on address but when it was finally delivered my son sent me photo's I'd put correct number of 210! I'd sent sentimental keepsakes of 1st anniversary of my husband's death and homemade carrot cake that my son loves, arrived much too late and cake mouldy! I've complained and submitted a claim but proving very difficult to navigate through the system, I will never ever use Parcelforce again! Extremely disappointed and very upset.”
“Said they'd deliver Friday. Allegedly came on Wednesday while I wasn't in. Didn't leave a missed delivery card. Exactly the same on Thursday. No news at all on Friday. Now on a Saturday the app is telling me the parcel is ready for delivery but not on which day. Tried to reorganize a delivery on the website but absolutely no confirmation that it worked.”
“Parcelforce 'lost' my parcel and never located it - Use at your own peril!
Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!”
“Parcel should have been delivered on Monday 26th Oct , should have been delivered to neighbour , did not happen , Tuesday no delivery still nothing put through door to say what was happening , Wednesday I was working on a farm half a mile away , gave the address for parcel to be delivered there , excuse was no one in , I was working there !!
I rang to have delivery the same for next day but the driver ring my Mobile when he was a the address
Just by chance I went outside and delivery man was walking around looking for me , no phone call was made to say he was there ‘
Pathetic company , the overnight took 4 days to arrive , I hope they are not doing organ delivery to hospitals 🙈🙈
I have not even had an apology from parcel force company .”
“Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers beleiving that as they ae part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!”
“Item delivered smashed up it’s disgraceful how the parcels are handled Parcel Force should be ashamed of themselves and no compensation £150 out of pocket they need looking into. I Would not recommend anyone to use them.”
“Absolutely rude lady on the call. She got irritated when asked about the delivery. I was sent text message telling me about the delivery timelines. After waiting for 2 days i have not received the package yet. The lady was so rude she hung up on me without any update on the package.”
“Delivery driver refuses to climb the stairs to deliver the package to the door, while I'm looking after my infant child and need to walk him down the stairs in my arms to collect my package and then struggle up the stairs with them both because the driver is too lazy and bring it to my door. I phoned to complain but the customer service didn't see a problem as I received the package. Really don't expect this company to survive, treating their paying customers this way.”
“the reviews speak for themselves. the delivery was shockingly horrible. the parcel came completely soaked in petrol (?!) ruining the items inside. it did not arrive on time and the costumer service is appalling. never in my life have I experienced such bad service. how and why they are still in business is beyond me.”
“This 1 star is as there is no option for 0. Parcel force are the worst. NEVER USE them. There are several good trustworthy parcel delivery services available use them. They lost our extremely expensive platinum ring parcel and to top it all REFUSED to even acknowledge it or even entertain the claim. For your peace of mind use any service other than parcel force. I hope they go out of business so that people are not subjected to the same torture as us. PLEASE PLEASE everyone DONT use parcel force. They are RUBBISH.”
