“Paid a lot of money for a parcel to be delivered at my own address! Wouldn't leave parcel with a neighbour? Now I have to go out the post office to collect it. Paid for nothing basically! Will never use parcel force again!”
“48 hour service took them 5 days. They have been asked to come in the afthernoon, because there won't be anyone at home. Dispite the fact that they've agreed, the driver came at 11:30am. That is afthernoon for them and that is the 48 hour service. That is how a company legally robs you and they get away with it.
Worst experience ever. The best thing to do is to never use them again and let them be bankrobed.
God bless the drivers heart at 11:30am.”
“paid £12.98 for a 48hr service that never was, opened claim but its closed because the buyer never sent parcel force the letter of remitance back?? even though i had proof i sent item and proof of items cost, and proof case open on ebay. parcel force didnt give me 1p back. 2months later my laptop arrived back to me damaged and parts missing, it was 3layers of bubblewrap ripped?? cant open another claim so lose out again. BE WARNED DONT USE THIS SERVICE WITH PARCEL FORCE not trusted and not guaranted to get there”
“My parcel was delivered nearly 2 weeks late, after the contents had gone out of date. I tried having it redelivered by booking a specific day on their website on the same day as their apparent original delivery attempt. They made false claims about contacting me and claimed to have tried redelivery on dates which I did not specify.
They also refused to let me check the contents before accepting delivery, even though their customer support staff said this would not be a problem.
Avoid these people at all cost...”
“After waiting in for 12 hours yesterday for a PARCELFORCE delivery which didn't show up and again today for almost 12 hours I'm going crazy, I've got things to do PARCELFORCE! I can't dedicate 36 hours of waiting just for you to show up! Don't ever use them! Use DPD who give 1 hour slots”
“brilliant service. had phone call to say would be delivered within the hour.and only just put the phone down when the bell went and it had arrived. wish all companies did such great service.well done parcelforce.”
“I have been a Parcelforce account customer for 5 years. There's something SERIOUSLY gone wrong with this business.
I can't get to the bottom of just what but seems as if all departments have undergone some transformation that has degraded the service provided. Account management is none existent, replaced with being fobbed off with excuses and then ignored. One department doesn't know what the other is doing and they do not operate under their own terms and conditions. I warn anyone who books to send their parcels out under trading agreement to keep a check on what you are being charged otherwise sending through Parcelforce is going to cost you money so you cant run a competitive business. Honestly I know. And don't even get me started on them damaging and losing your goods.
Account management are not worth their own job title”
“No card left for the several time, parcel delivered to the different address than even stated on their website and i don't know where it is. Still trying to find out where it is...will not let it go easily this time.”
“Partner sent 3 seperatr parcels from USA before he came here. I paid import duty. 2 parcels got delivered but the most expensive one didn't come. It took Parcelforce 60 days to declare it lost so I couldn't claim with us postal service. Seemed like parcel force were going to compensate until they found out the items were worth £2000. Someone at Coventry depot is a thief parcel force said "parcel has been scanned in to but not out of building" so either its still there or someone stole it. So thanks Parcelforce I'm now over £2000 out of pocket because your employ thieves.”
“Absolutely abysmal service - took a day off work to be in all day to receive two items that were ordered weeks before. Supplier did their part, only to be let down by parcelforce - who stated they tried to deliver on the day and no one was in - I was in all day, plus no calling card was left during the "apparent" attempted delivery. Not sure how a company can operate that takes the money for a service and then doesn't deliver! Unfortunately the supplier chose to use parcelforce, this level of service just cements why i will never use them. Very very poor.”
“So I ordered a bookshelf from IKEA which used parcel force to deliver their items. They provided me with a date which they will be delivering my item, but when I called Parcal to rearrange the delivery, the lady who I spoken to said that she does not know how to rearrange diliverys and the best advise she could give is wait until the dilivery has happened, I would get a card through my door, and I should call the number on the card and arrange a re delivery.
So I waited, received the card of attempted delivery, called the number and arranged for a date that I would be available . I thought that everything has been sorted and and I would receive my item on my selected date, but I was wrong. . .
When the date came of dilivery, I stayed in all day, but the longer it took, the longer I became more concerned. The evening came and I decided that I would call parcel force to check the status of the delivery, when I was transferred to a department, the man that I spoke to was extremely unhelpful, and very rude, he's was eating some sort of food whilst speaking to me, and clapping his mouth very loud when I was speaking too. When I asked him where my delivery was, he said that there is no record of delivery today, and I would have to ring Coventry deport to arrange a delivery slot. I explained to him that I have booked it for this date, and I have been waiting all day. His reply was "what do you expect me to do" and "call Coventry yourself". I decided to speak to the manager, and he was no help too! When I took it upon my self to sort this mess out, I called Coventry deport, waited over 30 mins to speak to someone, and the lady that I was transferred to was loud, rude and Obnoxious. Infact, she was so rude I decided that I have had enough of being passed around that I hung up and called ikea to cancel my order, and get a refund.
I spoke a gentleman at ikea that was very helpful and offered to speak to parcel force on my behalf. I agreed and gave him a date that I would be available to collect the delivery.
When the day came AGAIN when my parcel was meant to be delivered, it was delivered, but It's absolutely damaged and open, when I saw it I was disgusted and I honestly thought this was a not so funny prank that someone was playing. It literally looked liked it's been kicked around and the dogs were attaking it. I immediately called IKEA to express my rage and disappointment and advised them to stop using parcel force . They explained that they will arrenge an extange and they would use a different company to deliver my item.
I waited over a month for a book shelf. A month! And I'm still waiting. I would bare in mind when buying online what type of dilvery service companies use. If I so happen to come across or know they use parcel force, I most certainly will not be purchasing anything from them on the pure fact that I would avoid using this shameful, unorganised company again!”
“Never will i use this service again,posted in good faith with your alleged 48hr express service which should be known as 168hr express as that is how long it took.After numerous phone calls and emails and lies from parcel force having said it had been delivered which clearly it hadn't as customer would have said so,nothing but trouble would not entertain the idea of reimbursing a nominal fee to keep customer happy,could not afford to use this company again and will use many others who are able to provide the service which we pay for.Parcel Force you provide a terrible service and your occasional customer service comment with we apologize is not enough.”
“I received a text message with the estimated time . The delivery driver came earlier then the estimated time and dropped the card for pick up the delivery from a post office .
2 days later I supposed to receive another delivery and again I got a text message with estimated time . I called and requested to avoid school run time . The customer service adviser told me She would send message to the driver and I should receive the item as the time I mentioned . This again never happen . Over all I would say this service is absolutely useless.
I had no choose , because I am the receiver of this good . But I wouldn't use them ever .”
“Terrible customer service, the call centres were really unhelpful and my parcel waa delivered in really poor condition, they were not interested and reminded me that they are completely unregulated and are under no obligation to escalate or help.
DO NOT USE PARCELFORCE”
“Is it possible to leave 0 stars? Their policy of leaving items with neighbours is a joke. They might as well leave it with the guy walking past the property on his way to the supermarket!
I waited at home all day for the parcel. The eBay seller made a mistake and I was asked to refuse the delivery so it would be sent back and I wouldn't be charged. Turns out my door bell didn't work so Parcel Force got my neighbour (who I don't know - I just moved in ) sign for it. The neighbour thought they were doing the right thing and left it at my door. Unlike a person below whose neighbour didn't give it to them this would be a good experience. Well no, because I was going to refuse delivery.
I contacted Parcel Force and they said they would come back to pick it up the same day. So i waited the rest of the day, until 6pm, and they didn't come. I called back the next day, Saturday, and could only get the generic line who had limited information. It seemed on his system that they were coming to pick it up. Again I waited all day at home for it to be picked up. Nothing.
Called today (Monday) they knew nothing about it and have said they will send someone to pick it up tomorrow. So for the third time I have to wait at home all day.
They better come!!
Next time I buy something online I will be asking first what delivery company they use. Other companies will give you a time slot, some do 1 hour, some do 3 hours, so you don't have to wait home all day. And they don't leave parcels with random neighbours, they will attempt a redelivery and leave a card.
Let's see what happens hey”
“I can only ditto the other comments on here. Absolute RUBBISH service! Do yourself a favour and never use this company, especially if you have valuable or urgent goods to send. If it was possible to give a minus 5* rating I would.. I used my local Post Office to send a 2-page document to a Law Firm in Panama. I was only offered 2 options; normal Royal Mail costing £8.99 or Global Express Priority, with guaranteed 3 day delivery (signed for) by courier, costing £71.92. As this document was urgent and time sensitive and my son had travelled to Panama specifically for a meeting with the Law Firm, which depended on them getting this document, I opted for the Global Express delivery. The document was posted before my son went to Panama on a two-week visit. At the end of the 2 weeks the document had still not been received by the Law Firm, meaning my son had to leave without completing his business and will have to return at a later date (from Australia) to finish his business. During the 2 weeks he was there we both tracked via the website without success. Parcelforce admitted that although it had eventually been delivered to Panama, they had no idea where it was or why it had not been delivered to it's destination! I subsequently made a claim for the postage as the document was not delivered till after my son left (nearly 3 weeks after posting). The basis of my claim was that it was 'guaranteed' 3-day delivery which they had not honoured. Guess what? Of course, they have refused to pay! Absolute shoddy and very unprofessional service. I will NEVER use them again! Charlatans...”
“Don't use them use Fed-Ex or anyone else! Left a note on the door instructing them to leave with my neighbour& giving them my permission to do so, in turn they left me a note saying "sorry we missed you" as they clearly cannot read & told me it would be delivered again tomorrow?! Big joke, it's still showing that it's sitting in their warehouse so who knows when I'll get it but like many I work & don't have time to sit waiting for a just in case delivery. I never get this issue from Fed-Ex, DPD, TNT or Hermes which I use a lot, they are always happy to leave it where I ask them to. C'mon Parcel Force, do the decent thing & call it a day!”
“I have never known such incompetence from a "professional" company. My delivery was rejected .....by someone at a different address and postcode, thank God he was honest and said that the name wasn't his. The driver didn't even ask if it was the right address, as the gentleman had a different name, (I know this because i went from door to door to try and find my parcel when it was on the tracking that it had been delivered and signed for. What i didnt realise at the time was that it had been delivered and signed for back at the london post office, but ill get to that bit later. The gentleman down the road who had received the attempted delivery told me what had happened) and promptly sent it back to a London post office when the parcel specifically said, according to the sender, to be returned to the sender's address! Just how incompetent can you be? And now, the sender has to pay YOU £14 to redeliver YOUR mistake! My local take-away does a better job of delivering!!! I just thank God you aren't part of the emergency services!!!”
