“Would like to say a huge thank you to parcel force employee's Gemma and Isabel in north East for helping me get my sons contact lenses to him abroad , never sent overseas before they were both such a great help. Many thanks for great customer services.”
“Spoke to Sharon at Welwyn in regards to my parcel as conflicting information online. She dealt with it efficiently and Chris from the depot rang me back to apologise for the inconvenience caused. He offered me an AM service free of charge which is a really nice gesture :-). Still waiting but the tracking points have been updated so I'm very thankful. Don't listen to the negative feedback from people. I really recommend parcel force they have been great. Yes people make mistakes but parcel force have definetly redeemed themselves! Thank you
Sarah x”
“I ordered a bottle of whiskey from a company based inScotland.
On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.”
“After an extremely bad experience with Heremes, I decided to change for extra £1.00. I saved myself hours chatting with Customers Services from Asia, absolutely clueless & frustrating of where my parcel is, eventually after a month of exchanging Emails/Phone calls Arrgh !! they paid for the missing Parcel.
Hitesh”
“brilliant service. had phone call to say would be delivered within the hour.and only just put the phone down when the bell went and it had arrived. wish all companies did such great service.well done parcelforce.”
“I was very impressed with the service I had from parcelforce today, I ordered my daughters birthday present to be delivered in 2 days, they said they would make sure it would b here in time so I was hopeful. On the day I had to pop out and of course I missed when they called, I was so disappointed when I saw the calling card, then later that day the parcelforce man had come back to see if I was in and I was and over the moon that he thought I will just chance it again and I'm so grateful for him as it made my daughters day that her present was here on time. So I would like to thank the driver for trying again and he didn't have to.”
