“Disgusted!!
This is the 2nd time I have waited in all day for a delivery. I tracked the parcels, which stated they were out for delivery. by 5.30 pm and no parcel (1st time) tracking said Returned to depot, telephoned for a reason why it was returned, and was told the driver had either run out of time, or had too many parcels on his van!
Yesterday I was in all day - had 2 deliveries from other companies, Not Parcelforce. At 6pm, a message on tracking said Returned to depot. I didnt bother phoning as I was furious. I am now waiting for the parcel to be delivered today, although tracking doesnt state it is out for delivery.
What a shocking company, completely unreliable, and in future when I buy something, I will ask the sellers NOT to use Parcelforce. It is an absolute disgrace.
If the reason delivery wasnt possible due to driver unable to find address(one of their excuses), then what prevents driver from asking someone?”
“Very unhappy with the Parcelforce courier service or shall I say: lack of the courier service.
I've ordered an express next day delivery on Saturday, but my parcel has never been picked up. Despite the collection window 11-16.00pm, a courier showed up at 10.00am and never came back.
I re-scheduled the pick-up for a different day just to get an email 24hrs later than they're unable to collect my parcel as I paid for the express delivery on Saturday, but the day after re-scheduled pickup is not Saturday...duh?
Looks like the worry more about the bureaucracy than an actual service.
Just requested a refund, will see how long will that take.
Special thanks to Bart, Luis, Antonio, Helena - nice and polite customer service, useless, however, if not delivering the parcels.”
“Awful service! Ordered two bottles of de icer off of a company back in January, was at home at both times of the “attempted” deliveries. No knock, no card, nothing. Emailed them and got awful customer service so requested a refund. We’re now in March, still no refund.
In early March I ordered a present online for my mums birthday, and unfortunately parcelforce was there courier. I got an email from them saying it would be delivered on the 11th March, it is now the 18th and I’ve heard nothing. The tracking number said they attempted delivery (someone was home) and my address was wrong. Confirmed with the automated phone service that it wasn’t and requested a redelivery for the 20th. Absolutely disgusting service and won’t be ordering from sites that use them as I am tired of chasing for things I have paid for!”
“An absolute joke of a company they need to be liquidated. Had countless problems in the past with this... apparently courier company. Usually they just get my reviews remove because they pay for a premium account on trust pilot. Well I didn’t have a choice this time as it came through customs after customs held my parcel for over a week I put a complaint in and finally it got released then parcel fail decide they want to hold it. So my parcels been over a month and soon to be over 2 weeks sat in this county doing nothing. Now they said its been released and on its why. Nearly a week later and the latest update - Awaiting payment of customs charges. So several days before I get the letter then another 1-2 days for the parcel. Disgusting service. Had many others with them in the past. Seriously I run a business and have been for years. This company does not yours or my business. I would highly recommend going elsewhere. They’re also one if not the most expensive around. DPD are a lot better in every way. Appalled time and time again how bad they really are.”
“Received a letter saying they had tried to deliver, in fact the item was at Leicester awaiting a payment to customs. Tried to ring, nothing, no pick up. Wish they acted like the American, or French service and actually cared about their customers. Really sad and they wonder why people use UPS and other services?”
“Three delivery attempts. In the house each time, no knock, no doorbell, just a card through the door. No tracking number on the card, no name, no delivery time, just the date and an X in the returned to depot box. Useless.”
“Delivery arrived late and only half the order. The first person we spoke to was friendly Reassured me the rest would still be arriving the same day. I chased Parcelforce to find out it wasn’t even at the depot. Who were rude and unhelpful. I called ibathuk to tell them this information to see if there was something they could do but the lady was also unhelpful. My husband took time off work to install the toilet.
To be given the wrong information in the first place is extremely frustrating and it was attempted to be delivered today, which shocker we are at work and the parceforce didn’t attempt to leave it with neighbours or post office or actually where we requested it be left in a safe place. so now we have to collect it from the depot ourselves.
Customer service is
Shocking no attempt made to try to help their error. The only person who was helpful was the lady at the depot where we are now on our way collecting our parcel.”
“Unbelievable how they want to show they are not aware of the fact riders don’t attempt to delivery parcels or i don’t know what to think about their riders. They sent a message saying they attempted to deliver but no one ever came. Obviously you have to lose your time to call numbers and speak to people to have another delivery for the next day; and if they say they will contact you back after sending a message to the rider (their procedure doesn’t allow them to call the riders apparently), don’t believe them, you’ll have to call again, explain everything again and finally, but unfortunately, you’ll have a delivery for the next day. Great service”
“The first time Parcelforce attempted to deliver the package they advised the post office was closed which I discovered was not the case after speaking to the post office. The second time Parcelforce attempted to deliver the package I waited in all day to then be advised by Parcelforce that the delivery was refused by myself when in fact clearly no attempt to deliver the parcel was made.”
“I had arranged an international shipping through Parcel Monkey and PW was the courier used by them to make this transfer. Two days after collection -which was fast and the staff very polite- 1no. box was returned to the initial address cause the label (provided to them by PM) was duplicated and they couldn't send. They left it with me to contact PM and resolve, they wouldn't take ANY responsibility for having the labels and scanning them in the first place.
Two weeks later I am still awaiting a solution, while the box is left at my old address.
Very poor customer service and lack of coordination.”
“Worst delivery company. I found out where my parcel was by randomly ringing Irish delivery companies to see where it was. I also had been at home all day when they apparently called which they didn't. No contact details. Would not use again.”
“Worst delivery company in the World, never again, if you want loose your parcel and peace of mind? You can choose them. Delivery driver send my parcel back to sender without try to deliver it. Service and management really poor, calling service worthless. They never say true. WORST DELIVERY COMPANY IN THE WORLD NEVER AGAIN”
“They are useless. They sent my parcel to the correct place but it was refused, so they had it back at there depot. I requested it to be sent back to me and they resent it! I lost my money. I am not happy.”
“We use Parcelforce as business customers and have a business account with them. They fail constantly to collect parcels from us here in Manchester. We pay for a 24 hour delivery service and parcels only reach our customers within 2-3 business days. We have made constant complaints to Parcelforce but they are not really bothered. As of this Friday it will be the last day we use Parcelforce as we are moving to DPD. We used to send 100+ items on a daily basis with them but the service is worse then that of Yodel or MyHermes. It is no wonder that Royal Mail share price is sinking.”
“-Was home all day.
-got a text to say they attempted delivery (no delivery slip to say where to collect from)
-checked cameras driver drove passed did a u turn and disappeared.
-customer services useless”
“The main problem with ParcelForce is the amount of time taken to sort the items and move them on to the next stage. The last few packages I have received have all spent over 24 hours in the national hub. Collection and sorting also adds 1 or 2 days. On the plus side I notice that "out for delivery" usually is efficient. Over 4 days for a main route ParcelForce! How come DHL manage this in under 24 hrs?
Estimated delivery was Monday but the small package arrived Wednesday.
Package was undamaged and had not been bashed around.”
“After sending my parcel to UK from NZ I saw the reviews on Parcel Force - most of which were negative. Long delays, charges etc. Needless to say it was worrying. I had sent a parcel and it had arrived within 2 days from pickup in NZ to UK. It then spent 6 days in Coventry.
Whilst we are all quick to respond to negative situations it is also important to respond when there is a positive outcome. This was my first experience with Parcel Force and I was quite impressed with their response once I had contacted them with my concerns.
I decided to email Parcel Force on NZ Sunday evening. I also called their Customer Service when they opened. The lady was polite and explained it could sit up to 3 weeks in Coventry. Shortly after calling them, a response to my email arrived which was prompt. It was a polite email apologising for the concern I had and informing me my parcel was through customs and on it's way to a local depot. Tuesday morning the parcel was delivered. Albeit 1 broken item and one slightly squashed box (didn't damage item inside) which could have been damaged at any point between NZ and UK.
Well done Parcel Force.”
