“Very bad service !!!
Very bad service !!!
I was waiting for a parcel weighing 10,800 kg, but the courier delivered me only a piece of cardboard, which contained only my address and a sticker with a bar code. I asked the courier where the package was sent to me, they replied that he did not know, and I only have this piece of cardboard !!! I refused to accept this as a package !!!
We called so many times and received answers that they contacted us. In the end, we were told to send the list of things in the package to an email. We did everything they demanded of us, but received no response. Nobody ever called us by e-mail, and we did not receive a response from them.Absolutely no help with losing the package.!!! For 7 days I didn’t receive any response from the department.!!!”
“Still waiting after staying in all day for a large, bulky delivery!
10 hrs later and it still hasn't arrived. Appalling service. No delivery window in this day and age. Tracking says it's on the lorry ready for delivery. Useless company. Phoned them twice. No help at all.”
“Worst company in the world I will never ever ever EVER use them again! If I could leave 0 stars I would. I paid for a 24 hour service took a day of work and 4 days later still no parcel I call and no answer from the correct department. Honestly this company is a joke!”
“I would give this service -10 stars as they are unable to sort a situation they have created when shipping a parcel to the wrong COUNTRY! They don't want to give proper answers to any of the questions I have sent, just vague and unsubstantiated answers. They are evasive, they have long delays and they try to blame it on someone else. It's a hassle even to contact them... you have to call (expensive if you are from outside UK) or use twitter.
DO NOT USE PARCEL FORCE! AVOID IT LIKE THE PLAGUE!”
“I would give this service -10 stars as they are unable to sort a situation they have created when shipping a parcel to the wrong COUNTRY! They don't want to give proper answers to any of the questions I have sent, just vague and unsubstantiated answers. They are evasive, they have long delays and they try to blame it on someone else. It's a hassle even to contact them... you have to call (expensive if you are from outside UK) or use twitter.
DO NOT USE PARCEL FORCE! AVOID IT LIKE THE PLAGUE!”
“I would give this service -10 stars as they are unable to sort a situation they have created when shipping a parcel to the wrong COUNTRY! They don't want to give proper answers to any of the questions I have sent, just vague and unsubstantiated answers. They are evasive, they have long delays and they try to blame it on someone else. It's a hassle even to contact them... you have to call (expensive if you are from outside UK) or use twitter.
DO NOT USE PARCEL FORCE! AVOID IT LIKE THE PLAGUE!”
“This seems to be the laziest courier company. I order online very often, and only for Parcelforce very often i need to go collect the parcel from a PO. It beats the purpose of home delivery. Just today, the delivery guys came dropped in a note without even ringing the bell - I was at home. When I called Customer Service and told them my mother was by the window and she saw someone approach the house but with no parcel and hence did not go to the door (thinking it was someone passing) the guy did not ring the bell, just dropped in the note quietly. I got an sms 10 mins later and rushed to the door. The CS lady refused to believe me, implying I am lying. She refused re-delivery, and when i got upset she cut the phone on me. I then complained to Wholefoods who were great, they found out about why he did not deliver the parcel and have made sure they redeliver. They did not deliver as he came when the food waste truck was in our lane, so could not bring the van in. The pkg is not very big or heavy and my lane is small, yet the guy walked to my house without the parcel to drop the note and thus did not even ring the bell. I wish wholefoods stops using them. Previous time despite instructions to leave with a neighbor I got a note to collect it, and they left it at the further PO. And at that time also refused re-delivery. Terrible service and even worse customer service.”
“Waited in all day for a delivery only to find a false report that a delivery was attempted at 4.59pm!! No delivery was attempted and there are 5 people present in the house at this time of the day! Waste of a payment for next day delivery”
“My experience with Parcelforce has been so bad I would never use them again. I booked a home collection as the parcel was heavy and large. This is the email I sent to them "Unfortunately the parcel was not collected. I had to take it to a Post Office and it was quite big and bulky which is why I paid for a collection.
I waited in all day Monday, so on Tuesday morning I needed to go out. I rang Parcelforce Depot in Milton Keynes to see if it was actually going to be picked up. They could not reassure me that anyone was coming so advised me to take it to a Post Office!
This is the second time I have used Parcelforce to collect a parcel from my home, and they did not turn up last time either! I didn't think I could be that unlucky again, so I gave Parcelforce the benefit of the doubt and booked on Friday for collection on Monday. The window is 9am to 5pm so very restricting. How can they let you book a collection when they have no intention of collecting! I don't think the Milton Keynes Depot drivers like coming to Dunstable, however what about all the other Parcelforce vans that collect from Post Offices? Surely one of those could have popped into my road and picked it up.
Safe to say I dare not ever book a collection with Parcelforce again. I know it's not your fault. Rant over and I needed to get this off my chest and I think your managers should see what is going on, so please could you pass this message to those in charge." I had a reply to say I would be getting a response from the depot. This never came. I have previously had a bad experience with Parcelforce when they delivered a Parcel that was absolutely destroyed and after filling out umpteen forms and sending photos I was never refunded or compensated! Stay clear!”
“My parcel being taken back to post office. I am elderly and have to go at least a mile !! there was no need for this he knows that they leave parcels on back porch disgusting he didnt even tr? I was coming up the road and I tried to get his attention but he just banged on door and jumped into van no attempt at all totally unlike other delivery companies absolute rubbish”
“Do not use parcelforce they are useless... paid extra for next day delivery was told it would arrive between 9am-7pm item was returned to depot without even attempting delivery after phoning 3 times and speaking with 3 different people and told 3 different things they said I would get a call back which never happened... still waiting for my item...”
“Over night order of product was supposed to be here Thursday vital for out business for Saturday, the after nothing turning up Parcelforce was contacted Thursday, with a promise of contact contacted again today still no contact, all joking aside my business in now lost £2000 in lost wages and lost orders”
“This is really bad.. 10 days waiting for my parcel to arrive, and when I tracked it I found that there were 3 attempts to deliver it! How can you expect to find a working person who lives alone in his apartment on a working day, or even on a weekend! You should have delivered it to any nearby post office (which I live literally 100 yards from it) as you few times do, and let me know about it with an email or a card, especially when my parcel is small and worth just £30. It is not a rocket science! Really disappointing.”
“Terrible service, items damaged and a claims procedure that is cloak and dagger and treats the customer with suspicion from the second the claim has been made. Avoid avoid avoid.”
“I m very very disappointed in the negative response I have received so far , on 24 /01/2019 I paid the amount of £ 82.38 for parcel globalpriority EE 591 640 781 GB .
Sadly my parcel was returned to me and sign for .
I have answered all questions asked of me , I have retained all receipts and evidence of my payment .
I cannot understand way I have not had my money returned .
If there is a reason please let me know so that I can do something about it , your assistance would be much appreciated , Venancio Fernandes”
“The worst service I have absolutely ever experienced. I was not home the first time they attempted to deliver my package, next day they did no redeliver even though they said they would. Then I spend 20min on the phone just to arrange a new delivery for next day, again, never showed up. Then I called again, they admitted their mistake, promised it would be delivered the next day, NOT DELIVERED AGAIN. The next day they did not even try to deliver it, I had to go get the package myself. Absolutely terrible service, needless to say half of my package which was fod became a waste.”
“Got text in the morning alerting me to delivery between 10am and 11am, received another text at 10.30am saying had tried to deliver parcel, and left a card. I was sitting outside my door. Nobody knocked or came near my door, and there was no card left. So why send a text saying delivery had been attempted, when it very obviously had not been.”
