“My sister had sent a parcel paid extra to make sure it was on time for my birthday sending it to France (14th may) it is now the 17th of may and still haven’t received it!”
“I ordered a small item from Japan. It took 2 days to arrive in the UK and has been sat with Parcelforce for 2 weeks. They always blame someone else but this never happens with Fedex, UPS etc.
On top of that they now want to charge me twice the customs charges in 'handling fees'. I will not pay and they now have to send it back to Japan!!
If you have any choice, use anyone but Parcelforce”
“If you're thinking of sending anything via Parcelforce my advice is don't! We had a parcel supposedly arriving on Monday this week, it never arrived. It never arrived Tuesday or Wednesday either, apparently they couldn't find the address, despite their own app showing exactly where the house is. It turned up today after many phone calls and the driver told me he didn't attempt to deliver it previously because he had "To much on and didn't want to". Totally useless company avoid.”
“Needed to know last collection at a local post office for Parcelforce. Based in Ireland I can't run across the street and ask, and it's impossible to call the Post Office - I called the ParcelForce depot helpline 03442096168. Rather unfriendly and unhelpful - I was getting told that they don't have that information, call the post office but 2pm should be safe for most post offices???
After suggesting to the adviser that the drivers are parcelforce and would need to know the route and times - therefore someone does know the cut off times - he replied he could ask the local depot to see if they know. Then cut me off in mid sentence.
Excellent service ParcelForce Agent!!”
“Well, no surprise here. Ordered flooring 24 hr delivery, on 10th May. App says sent to wrong depot twice. Package finally arrived, rather beaten up, on 16th. 6 days for 24 hr delivery - good job it wasn’t on 48 hr, it would probably have turned up in June! Terrible service, terrible experience.”
“The world Worst parcel company you pay 24 hour delivery and it never gets there sometimes 36 and 48 hours sometimes 72 sometimes they lose it this company needs to go and sort it self out should not be a business we will never use them again”
“Gave instructions to leave with neighbour 07:35 hours, recorded on Parcel Farce web site. 12:56 driver took parcel back to Post Office. For a communications company their internal communications are garbage.
Add to that the useless web site and email links to tracking pages that just have a row of yellow dots displayed and you have the lash up that is "Great Britain's Favourite" parcel "service".”
“Paid for next day delivery but the parcel has not been delivered and the tracking has now been updated to say the Parcel Force Driver has taken my parcel back to the depot. There was no card left so either no attempt to deliver was made or they couldn't find my address. Given I live on a busy main road and this is the first time that a courier has been unable to locate the property, they can't have very hard to find it. I won't be arranging a redelivery nor collecting the parcel, it can go back to the supplier who will loose out on £135 sale as a result.”
“Don't use if you expect your parcel to be delivered by the specified time and date.
Used and paid extra for 24 hour delivery, they couldn't even do it in 48 hours. In fact 48 hours later and the tracking shows it hasn't even left the delivery depot. Absolute shambles, and this isn't the first time.”
“My brother passed away to suicide last year. Dad+2friends are meant to be doing a charity cycle ride from lands end to John o’groats but parcel force only delivered one of the bikes and said they can deliver the other two bikes on Monday but they had their whole route planned out with b&b’s booked. They raised over £5,000 for the charity MIND. This is disgraceful and disgusting! This is a worthy charity with a personal cause, it doesn’t seem hard to deliver all bikes together, when that was clearly implied. If anyone can help, please contact me 07488356321, the bikes are currently in Birmingham area. Thank you”
“Useless, they couldn't find my address and didn't bother delivering, even though its in a main street in a town, not even tucked away, the last delivery they lied saying they tried to deliver even though im in a shop with huge windows to the road and could see they never arrived, totally utterly useless”
“Several times we received only 1 of 2 packages having to wait another day for the second package. Predicted Deliver times are always wrong. Either early or late. Tracking app doesn’t work. I’m trying to run a business & letting customers down as a result of poor delivery service. I wonder why Parcel Force don’t ask you to rate your delivery experience??”
“Just shocking! No delivery attempt even made to my address and on the second day the driver (according to the location tracker) never even got to within two streets of my address before marking me as 'Unable to locate Address' - a completely inept company.”
“Paid for Express48- 48hr delivery.
After 5days my parcel still hasn't arrived.
Even worse, when I called customer services they couldn.t have been less interested "it's been delayed - you'll have to make a claim once it arrives".
They couldn't care less.
Avoid, avoid, avoid”
“I have been expecting a delivery from Parcel force. I hadn't heard back in a week, so I queried this. The sender told me that it had been recorded as TWO failed delivery attempts. I said that wasn't possible as someone was at home all day both days and no one left a card to say there had been an attempted delivery.
I called parcel force to complain and they apologised and said they would rearrange a delivery. The customer service lady asked for my number in case the driver had an issue and also asked for a safe place to keep the item in case I wasn't home.
I waited a further week, and nothing had been delivered! I called parcel force again and they said the attempted delivery had failed and the parcel had been returned to the sender. I AM FURIOUS! No one contacted me or even left a card to say they had been there. Either someone is lying, or the way Parcel force operates it a HUGE JOKE!
I contacted the sellers again and asked then to send it back (but not via parcel force). They still sent it by parcel force (annoyingly) and apparently there has already been one failed delivery attempt. AGAIN NO SORRY WE MISSED YOU CARD! UNBELIEVABLE.
PLEASE TRUST ME AND DO NOT SEND YOUR PARCELS THROUGH PARCEL FORCE! Use DPD or myHermes. Trust me on this”
“Absolutely useless. They have no control over their drivers (who themselves are lazy, dishonest and work shy). They turned up 30 min before my timeslot, didn’t call, didn’t wait, and the tracker didn’t show they were there. I the turned up 10 min before what I knew my timeslot to be only to have the tracker update at the start of my timeslot saying they’d already been and gone. The driver then lied about coming back and refused to redeliver even when a manger got involved. Utter scum! My pacakage is fresh meat and when they redeliver tomorrow it will have to be binned. I’m disgusted by this service”
“Cannot fault Darren our Parcel force delivery man (Baldock delivery area)..Always has a smile and friendly no matter what the weather.. nothing too much trouble for him. We had a couple of really heavy deliveries and he put them exactly where we wanted which was so helpful. Items recieved were in good condition package wise. Very happy with service”
“Never leave parcel with neighbours when requested, they are home all the time always deliver to post office which is 7 miles away, not at all convenient for "home delivery"”
“Very bad service !!!
Very bad service !!!
I was waiting for a parcel weighing 10,800 kg, but the courier delivered me only a piece of cardboard, which contained only my address and a sticker with a bar code. I asked the courier where the package was sent to me, they replied that he did not know, and I only have this piece of cardboard !!! I refused to accept this as a package !!!
We called so many times and received answers that they contacted us. In the end, we were told to send the list of things in the package to an email. We did everything they demanded of us, but received no response. Nobody ever called us by e-mail, and we did not receive a response from them.Absolutely no help with losing the package.!!! For 7 days I didn’t receive any response from the department.!!!”
