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Parcelforce Reviews

1.2 Rating 2,917 Reviews
4 %
of reviewers recommend Parcelforce

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Parcelforce 1 star review on 16th December 2024
Anonymous
Parcelforce 1 star review on 16th December 2024
Anonymous
Parcelforce 1 star review on 11th December 2024
Anonymous
Parcelforce 1 star review on 23rd October 2024
Tomasz
Parcelforce 1 star review on 15th October 2024
Sebastian
Parcelforce 1 star review on 15th August 2024
Gergana
Parcelforce 1 star review on 15th August 2024
Gergana
148
Anonymous
Anonymous  // 01/01/2019
I was at the South West London depot this morning. Not enough staff, slowest moving queue in history, many peoples' deliveries could not be found. Parcelfarce
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Posted 5 years ago
Parcelforce is an absolutely tragic company. Do not use them! They have lost so many of my things only to find weeks later that they have been delivered to the wrong house. Sent me a message at 24:20 to say that my recent parcel had been delivered at 10am to a neighbour. Didnt say which neighbour though and nothing had been left through the door. Called up this morning and spoke to a woman who just didnt care, she told me where they thought it had been left and low and behold it isnt there. Christmas is just around the corner and the main present is missing...
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Posted 5 years ago
Paid for saturday delivery šŸ¤• needed the goods that day šŸ˜‚ what a joke,nothing ,didn't even bother to let me know,no delivery, spent all day home ahhh I give up!!
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Posted 5 years ago
I'm not going to lie but this service is absolute trash. Parcels are always taking their time to arrive probably because their staff are too lazy to deliver it and they are always moving their things form one depot to another so you think they are actually doing something. I ordered a pair of shoes which arrived at the depot near my house the next day and then 5 days later they take it somewhere that is a 1 and a half hours away and 3 days later I still do not have the parcel that I ordered with express delivery. whenever I hear that one of my parcels is going to come from parcel force I will just cancel the order cos that is just the same thing as it not coming anyway. keep up the bad reviews guys, honesty is the best policy
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Posted 5 years ago
PARCEL FORCE is awful. Iā€™m really shocked with them. Iā€™m also not surprised with the others reviews that I could read here. OMG! They look like a joke. I think I canā€™t say anything besides.... it should be closed down!
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Posted 5 years ago
Parcel force should have collected a parcel from me on Tuesday this week between 9-5. They never came! It was rearranged for Wednesday between 9-5. Again, they didnā€™t come, at 6.30 I had to go out to take my son to his club and when I came back at 7pm they had posted a card through to say Iā€™d missed them. No time however, was given in the card. My older daughter was in this whole time sat in the room right next to my front door and she never heard a knock. Again, rearranged for collection today between 9-5 and guess what! NO collection. Absolutely terrible service! I wouldnā€™t recommend to anyone! Three days I have wasted by waiting in for nothing!
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Posted 5 years ago
I ordered goods online and was given a tracking number. Early reports showed status of package. Item has been in Rotherham Distribution Office for 2 days. Then, suddenly no further status reports and tracking number HAS BEEN CHANGED. When I tried the new number I see the last three status reports tell me it's been assigned to my route, but still no idea when I'll get it. I'm recommending to my vendor that they dump Parcelforce as its courier. Use Hermes, Yodel, DPD, anybody else.
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Posted 5 years ago
Parcelforce customs clearance takes a week! Fed-ex, tnt, dhl can do it in a few hours. Do not use usps to import. Use ANYONE else who doesnā€™t use Parcelfarce.
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Posted 5 years ago
Paid extra for priority deliver service from a well known fishing site item was sent same day 2 weeks on still nothing this is a joke they say they attempted delivery 3 times this week but my paenter has been off sick so she was home all week biggest joke company avoid at every cost you can't even get through to anyone real it's all automated
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Posted 5 years ago
Sheet company they can't tell the time 24 hour my ass
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Posted 5 years ago
Ordered a item from eBay told me they left a note saying it's been delivered (when they hadn't) then told me I had to pick my parcels when I paid for delivery while being on hold for nearly a hour and when I did speak to someone they have a seriously bad attitude when I call parcel force a joke... bad service..bad customer care... and waiting times a joke
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Posted 5 years ago
Donā€™t use this incompetent courier company If your buying or selling STAY AWAY FROM THIS USELESS SERVICE. you and your customers will not be happy
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Posted 5 years ago
Seems to be a recurring issue. Tracking states out for deliver with a time slot but nothing arrives. No wonder the company is in such a mess. Closed down all the local post offices too so have to go to the nearest depot 20 miles away... easier to return the item and say it was never delivered!!!!
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Posted 5 years ago
Waited in on two successive days for scheduled delivery, once again, returned to depot. Clowns. Impossible to get through to a human, phone bot tracker still saying ā€œOn scheduleā€.
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Posted 5 years ago
On first attempt no one came to house and package was returned to depot. No note through door. It was not delivered next day either. Waited in all day. The guy on customer service was very helpful and tracked parcel for me. Assured me it would be delivered next day. Got a delivery time. Waited in all day. No parcel Eventually a message popped up on phone with an address it had been left at. Total strangers not any of my neighbours not even on same street and I live in a small village. Went in search of my parcel and it was reluctantly handed over to me. No note was left at my house as they obviously hadn't found the address. Other delivery drivers find us we are on a named street in the village. Shocking service apart from the nice guy on customer services.
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Posted 5 years ago
Terrible service, instead of leaving parcel at local Post Office like they did with a previous order 2 weeks before, they took it back to the depot 15 miles away I arranged an online redelivery day/date and NOTHING! I waited in all day for them! There are no customer representatives to speak to and no one is bothered, where is my parcel?! Now I am money out of pocket Avoid like the plague!!
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Posted 5 years ago
Waited home all day for my parcel to arrive after getting the text. Nothing! On the 3rd day of waiting now and nothing! Absolute joke of a company. Businesses should not use these guys. Avoid at all costs
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Posted 5 years ago
If I could give 0 stars I would but it does require to give one to leave a review, they should be shut down the most disgusting customer service EVER absolute disgrace no wonder they want to close the post office/parcel force down, the sooner the better in my opinion.
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Posted 5 years ago
All build up stories. I was checking the status every 10 minutes and suddenly they updated delivery missed because no one was at home. The driver did not even come near to the house, I checked the CCTV and make sure no one came to delivery. When I spoke to the customer care they are keep on telling lies. The worst parcel company in UK.
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Posted 5 years ago
Parcelforce are the most backward company in the UK, and call themselves a delivery company! Every time I sent a parcel with them I packaged it securely, and made it "bomb proof" yet somehow they managed to damage it! I have heard that the workers play football with parcels in the depots, so no wonder things get damaged! I suggest everyone switch to using "Hermes" as since then everything I sent through them has arrived intact! If everyone switched to using Hermes, Parcelforce would collapse and that will be the end of them!
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Posted 5 years ago
Parcelforce is rated 1.2 based on 2,917 reviews