“That's been my worst online shopping experience! I lost 75 EUR and 3,5 months of constant email exchanges and calls with this online shop.
Placed an order end of Jan, didn't hear anything for several weeks, got in touch to find out that one product was out of stock, the reply from them was: "wait or cancel", decided to wait, in about a week received another message from them saying the product was back in stock and would be delivered within a few weeks, after a few weeks nothing happened, got in touch again and received same reply "the product is out of stock, wait or cancel". Decided to cancel and asked to reimburse to another card as the one I paid with was a prepaid card that got expired. Received confirmation that my new credit card details were sent to the Finance team. After a few weeks of not seeing the money got in touch to find out that the reimbursement was sent to the pre-paid card that got expired. Nobody in the customer service could help me with anything. I lost 75 EUR because of the terrible and absolutely incompetent customer service, misinformation and miscommunication! As mentioned in other reviews - customer services refuse to resolve any issue.
Honestly THE WORST experience I've ever had. Never thought that could help to me in Europe.
**AVOID**”
“***AVOID*** Parfumdreams at all costs because they will refuse to resolve a problem they created.
I ordered 3 fragile items and Parfumdreams carelessly put them into a box unwrapped and unprotected so they smashed into each other during transit. When I received the parcel the items could clearly be heard hitting each other and of course when I opened thde box one item was smashed. I sent them pictures of their inadequate packaging and requested a replacement of the damaged item or a refund for it and they told me to take it up with the courier! How ridiculous to blame others for what was so clearly their fault. Despite further communication I never received a refund or a replacement item. DO NOT ORDER FROM PARFUMDREAMS, EVER. O/N 82573232”
“I was initially concerned after submitting my order as i had read some bad reviews however i have had no issue with parfum dreams as my order came within 7 days and packaged well”
“I was a bit worried after reading other reviews but my order arrived within 3 days of ordering and in perfect condition in a lovely presentation box. I would have no problem ordering from this company again”
“I ordered a couple of hair products which I was charged for but never received the items!! I contacted though emails on plenty of occasions but they helped me! They said that the items were sent and delivered! When I checked with the currier they gave me a different address and signed by a person that Iāve no idea who it is! The company didnāt take any responsibility for delivering to a different address that I gave them! Never got my money back either!
This company is a SCAM!! By reading the rest of the reviews it looks like Iām not the first one to buy products from them and NEVER received them!!! Thieves!! DO NOT ORDER from these thieves!!”
“Absolutely, useless. The most unprofessional service I have received. Shambolic is euphemism when describing this atrocious company. Do not order from here. When you call customer service due to receiving the wrong item you will be placed on hold for half an hour. The management hopefully get hemorrhoid. Wasted my time.”
“Iāve received a parcel today, however the items were not in there. I was confronted with a small sample of perfume. I telephoned them immediately, was kept on hold for a considerable amount of time before I was asked to leave a message. Iāve emailed them and Iām now waiting for a response. After reading the reviews, I canāt see this being resolved. I think Trading Standards need to be made aware of the way this company operate.”
“ā ļøā ļøā ļø AVOID AT ALL COSTS ā ļøā ļøā ļø
I am normally a very calm, placid and polite person āŗļø but this experience for the first time, nearly made my head explode š¤Æ
Again, sorry to say this sounds very familiar to all the other, sigh š very š disappointed š reviews ā¹ļø on here.
Emotional State Range:
š¤š«š¤¢š¤®š”š¤š¤¬š¤Æā ļøā«ļø
I ordered in good faith that with every hope in the world they would be a genuine outlet. How wrong could I be?!
I feel duped, stupid and angry š¤ that people should get this deplorable level of service.
I ordered 3 weeks ago and my items clearly stated they were in stock. Ordered and didnāt think anymore of it. Days passed with nothing, no communication and alarm bells started to go off in my head. Then got an email stating they had my order and were processing it. Now a week later they got around to changing status of order from processing to dispatching. I still was miffed it should take this long to process and dispatch an order that was already on the shelf in stock and put into a box?!
Another week passed and I was getting seriously š¤¬ angry š¤ with being treated like a uneducated numpty. I then came across all the reviews on Trustpilot.co.uk and my heart sank underground. Too late, I should have looked on there before ordering. Sigh š
Anyway, now into the third week from ordering, I get a dispatch link that was linking to DHL Tracking that was blank for another 3 days. Then my package appeared to be on a diversion all around Germany. Donāt tell me it takes 3 days from site to the airport or I will vent valid unpleasantries. š” Grrrr š¤¬ !!!
It finally arrives today in a bashed up box that looked as if it had been physically kicked around the warehouse. The contents, luckily were intact. Genuine I somewhat doubt it? I had an original to compare it to and no way is the colour, smell or texture authentic.
This is a total sham and I can only hope you are reading this before ordering from them. Parfum Dreams should be renamed Parfum Nightmares. If you are you should think how lucky you are and fair play to you for doing your homework. šš» Now donāt get me started on the free samples, they are in clear vials with handwritten labels. Yes nothing wrong with that I hear you say. Until you smell the geranium like floral clear liquid in both that were supposed to be separate fragrances. Identical. Down the toilet they went. They went nowhere near my skin. No sireee Cowboys! š¤
My number one advice is to stick to buying from John Lewis, Boots, Superdrug Or somewhere you can 100% be assured you know they stock authentic products that you can test and smell on your flesh.
The products I got were in sealed boxes that look authentic but only when you look inside and smell product and check itās consistency that you realise it is a BIG, FAT, FAKE!!! Ooo it really makes your blood boil. š¤š”š¤¬!
I deleted my account with them and will never click my mouse near their website ever again! Be very warned. šš¤Øš
Anyways thatās my rant over. Woohoo!š„³
Now do have a lovely day š my dearies, wonāt you? š„°ššāļøš and forget this unpleasantness.
If you really can stomach more frustrated customers here is the Trustpilot Link:- https://uk.trustpilot.com/review/www.parfumdreams.de?languages=en&stars=1
š„ŗ Do Take Care Out There š„ŗ”
“I ordered very expensive hair products, that I'm using for a while now. They arrived without the original packaging, the dispensers were missing, but what's more important the bottles looked like they were opened and the consistency of the product is way thinner than what I know. Avoid at all costs, this is a scam!”
“I ordered a present 13th December and I have sent email and email and tried ringing but no answer. I recieved a box with only 1 out of 3 perfumes in and the company and now ignoring me. They took my payment twice of Ā£190 x 2 so nearly 400 pound, which my bank had to sort as they do not respond to emails clearly. It is now 6th of January and I have no reply 1 out of 3 perfumes and I am out of pocket.
AVOID AT ALL COST SEEMS TO BE EVERY FEW CUSTOMERS THEY DO NOT COMPLETE THE ORDER AND DO NOT REPLY!
DO YOU WANT TO TAKE THE CHANCE”
“thats my second order with www.parfumdreams.co.uk - since 29th November and i still havent recieved my order - no reply to my emails - no answers to my calls
i am very disappointed - worst customer service”
“This company should get 0.
I have not received the goods two weeks after ordering. I wish Iād read reviews first.
It clearly is a scam and I am Ā£42 worse off. They must be raking it in.”
“I did actually receive my items, so it seems I was luckier than many customers. I chose to pay by klarna though- idk if that made a difference. š¤
Anyway, I found the delivery a pain in the jacksee mainly. It wasn't made clear to me until after I'd placed the order, that my items were coming from Germany, ok- not a biggie, but then............ nothing......... for days...... and days.... then finally I get an email telling me a delivery date. There was little or no contact up until then- the 'free samples' were absolute pants as well. I wasn't even sure who was bringing the parcel, but it did show up albeit at 1900 hrs. I guess I should be grateful it showed up at all reading some of these reviews. It's a shame as I don't know where else I can purchase a particular brand. š”
