“I’ve received only 2 items of 4. After two mails I’ve got the answer they don’t make refunds (£85) because this is the fault of DHL. It looks some kind of fake company.”
“Please beware, this is a scam, I wish I could put 0 stars. it is a real joke but one thing for sure cheap things are very expensive. do not buy from them.”
“Terrible!! The worst company i’ve ever seen! i’m trying almost for a month to get my delivery and nothing! i’ve contacted them several times and i never got an answer! they will never contact you back”
“Nothing is ever in stock. I ordered 4 different items and did 2 different orders. They write you an email that they will have it within 5-10 days. 3 weeks pass and they dont bother contact you.
AVOID!!!! You will never receive it because they dont have anything in stock.”
“That's been my worst online shopping experience! I lost 75 EUR and 3,5 months of constant email exchanges and calls with this online shop.
Placed an order end of Jan, didn't hear anything for several weeks, got in touch to find out that one product was out of stock, the reply from them was: "wait or cancel", decided to wait, in about a week received another message from them saying the product was back in stock and would be delivered within a few weeks, after a few weeks nothing happened, got in touch again and received same reply "the product is out of stock, wait or cancel". Decided to cancel and asked to reimburse to another card as the one I paid with was a prepaid card that got expired. Received confirmation that my new credit card details were sent to the Finance team. After a few weeks of not seeing the money got in touch to find out that the reimbursement was sent to the pre-paid card that got expired. Nobody in the customer service could help me with anything. I lost 75 EUR because of the terrible and absolutely incompetent customer service, misinformation and miscommunication! As mentioned in other reviews - customer services refuse to resolve any issue.
Honestly THE WORST experience I've ever had. Never thought that could help to me in Europe.
**AVOID**”
“***AVOID*** Parfumdreams at all costs because they will refuse to resolve a problem they created.
I ordered 3 fragile items and Parfumdreams carelessly put them into a box unwrapped and unprotected so they smashed into each other during transit. When I received the parcel the items could clearly be heard hitting each other and of course when I opened thde box one item was smashed. I sent them pictures of their inadequate packaging and requested a replacement of the damaged item or a refund for it and they told me to take it up with the courier! How ridiculous to blame others for what was so clearly their fault. Despite further communication I never received a refund or a replacement item. DO NOT ORDER FROM PARFUMDREAMS, EVER. O/N 82573232”
“I was initially concerned after submitting my order as i had read some bad reviews however i have had no issue with parfum dreams as my order came within 7 days and packaged well”
“I was a bit worried after reading other reviews but my order arrived within 3 days of ordering and in perfect condition in a lovely presentation box. I would have no problem ordering from this company again”
“I ordered a couple of hair products which I was charged for but never received the items!! I contacted though emails on plenty of occasions but they helped me! They said that the items were sent and delivered! When I checked with the currier they gave me a different address and signed by a person that I’ve no idea who it is! The company didn’t take any responsibility for delivering to a different address that I gave them! Never got my money back either!
This company is a SCAM!! By reading the rest of the reviews it looks like I’m not the first one to buy products from them and NEVER received them!!! Thieves!! DO NOT ORDER from these thieves!!”
“Absolutely, useless. The most unprofessional service I have received. Shambolic is euphemism when describing this atrocious company. Do not order from here. When you call customer service due to receiving the wrong item you will be placed on hold for half an hour. The management hopefully get hemorrhoid. Wasted my time.”
“I’ve received a parcel today, however the items were not in there. I was confronted with a small sample of perfume. I telephoned them immediately, was kept on hold for a considerable amount of time before I was asked to leave a message. I’ve emailed them and I’m now waiting for a response. After reading the reviews, I can’t see this being resolved. I think Trading Standards need to be made aware of the way this company operate.”
