“Please don’t worry if your parcel is delayed.. the company will fulfil your order.
Received notification that my delivery would be delayed. Then started reading the reviews and got a little worried. However, a couple of days late, but received my order and it was perfect, securely packaged and at a good price. I will definitely order from them again.”
“No communication about my order at all, turns out after a week of asking them they don't have a record of my transaction. No sign of money back yet either. Thieving arseholes stay well away. Useless”
“There are so many bad reviews...
But I have to say I have had no problems what so ever from ordering to delivery spot on I really can't fault this company.”
“Ordered perfume for my daughter for her birthday. Ordered it on the 5th Aug and they said it would be delivered by the 11th. (My daughters birthday is the 12th).
No sign of perfume by 11th so I rang the 1800 number. Spoke to a pleasant lady who told me that the perfume wasn't in stock despite been told it was & that it could take another 10 days to receive it. All this time I was still led to believe that the perfume was on its way!!!!
Rubbish website. Will NOT use again.”
“Ordered Dior foundation several months ago. It never turned up and customer service have refused a refund or to send me another one. They told me to check in with the delivery service but there is no joy there either. Dreadful service. Nothing short of theft. Can’t get product. Can’t get refund for product. £40 stolen.”
“Bought 3 packages, all of which were returned to the seller. I am still chasing them for a refund. Thank god I used PayPal as they have to get their sh** straight within 20 days or I will escalate to a claim and have PayPal force them.”
“Why can’t this company gets its act together?
I ordered items, and payment left my bank account. After enquiring about my order, was told they had NOT received payment.
The contact telephone number they give is NOT viable.
After numerous emails, proving payment had been taken by them, eventually received my order after 2 months.
My advice is, DO NOT ORDER from this company, but if you have already ordered, although it is frustrating, keep up the correspondence until you succeed.
I consider that I’ve been very lucky to have eventually received my order, but WILL NEVER USE THIS COMPANY AGAIN!
Good luck to everyone who is still trying.”
“DHL website shows the 'Shipping returned due to wrong address'. Seriously? I have been receiving online orders on this same address. DHL said contact the Sender and I am just stuck with my money wasted. No refunds. Nothing”
“Absolutely shocking company,Over a month ago I ordered two products only for DHL to defer the the items because the address was wrong ?,Got straight in touch with DHL who told me that I needed to get in touch with parfum dreams to get the address change,Well talk about banging your head against a brick wall,Absolutely useless,I really think they are on a massive bender,Hello I’m someone called a ridiculous made up name and how can I not help you today ,Do not order of this company,Over a month now,No products and no refund,Happy Xmas”
“Order placed on 13th December not received by 22nd December and when phoned reason giving is due to border closures and Coronavirus. This item should have been shipped long before border closure. No notification or communication received from them - shocking customer service. Asked to speak to a Manager was told none available”
“Nefasta. Realicé un pedido en octubre que sigue sin llegar en diciembre porque faltaba un producto. Les pedí que me anularan ese producto y me dicen que entonces no llega al mínimo y tengo que pagar 5€ de gastos de envío. Les pido que me incluyan otro producto más y me dicen que no pueden hacer cambios en el pedido. Lo que quieren es que lo anule que es lo que me sugirieron desde un principio. Quedándome sin mis productos. Nefasta atención al cliente.”
“I paid 57 euro for Xmas gift perfum, then I received email stating this is out of stock, so I requested a refund and I have not heard a word since, also tried to call their 1800 numbers no answer.
Guys it is pure scam d o n o t waste ur money”
“Such a strange experience - this does seem to be a reputable business with actual shops in Germany, that is simultaneously engaged in wholesale scamming of UK-based customers online through a subsidiary. By the looks of it, Parfümerie Akzente is legit, but Parfum Dreams has overwhelmingly negative reviews. What the hell is going on?
The website looks genuine enough, but the cracks begin to show as soon as you part with your money. The immediate massive red flag for me was the fact that I didn't receive any confirmation email. Then called up - the voice on the automated telephone system sounded like a German doing a bad impression of an Irish accent.
When I got through to someone and asked for an update, the man claimed to be pulling up my profile from my phone number (which I don't think you can do from a phone number alone) and really tried to sell it by tapping his keyboard loudly and randomly. He then told me that there was no order attached to my mobile number; when I mentioned the pending transaction with my credit card provider he told me not to worry as this will likely be cancelled in a few working days.
I'm not holding my breath on this one. I'll be disputing the transaction with my credit card provider and learning my lesson: if it looks too good to be true, it probably is.”
