“Waited weeks for a moisturiser. I then sent an email weeks after order placed asking where my product is and I receive a response on the same day informing me that my item has been dispatched. So you may need to remind this company to ship the goods you ordered.
Again, weeks after I have only just received a response into why I waited so long.
Not a happy customer.”
“Ordered shampoo never arrived got sent a parcel with jeans in it that where meant for another customer from zalando, could not get a reply from parfum.de absolutely a joke this company definitely Need to be reported to consumer affairs”
“Do not order, deliver fake perfume!
Ordered perfume from "Yves Saint Laurent - L'Homme" via their website. Bottle of 100 ML €90.- (in real stores around €120.-)
The price is not noticeably lower at first glance, so I took the chance to purchase the perfume from Parfumdreams. It was sent from Germany (took a while) to the Netherlands.
Afterwards, after testing the scent, it turns out that this is a very cheap imitation and is really not a perfume. I also compared it with my original and I smell a clear difference. The one from Parfumdreams is also very watery and smells like nothing, many interior sprays costing a few euros smell even stronger. I also see a difference in the design/color gradient of the bottle.
I read many similar experiences with this company on the internet. As their company name says: Perfum"dreams". It like a dream, too good to be true.”
“I have never received my order from this company I have emailed many times a couple they have replied which are in German so I cannot read them. I have left many messages no reply. They sent a scam Royal Mail message asking to pay a small amount. I went to Royal Mail to check and they said they have never received this parcel. Just glad I was sensible and did not just pay the small fee otherwise they would have cleared my account!!!!!”
“Scammers!!!! Ordered and no response for a month. They provided a fake tracking number which they have not dispatched it yet. I am lucky my bank gave me back the money. DO NOT TRUST THIS WEBSITE”
“Half items missing from parcel. Slow customer service. Really complicated form to fill in at my end to make a claim. Refused to refund shipping costs or send replacement items. I definitely won't be buying from them again!”
“I made my order 146428696 in Parfumdreams in July,both items arrived shattered and the only answer i have received since 4/August is “still investigating”! Almost 3 weeks.May this company be considered fraudulent?”
“I ordered some YSL Libre perfume for which the money was deducted from my account in early July. I received an empty box with 2 cheap samples inside, packaging and no perfume. The label was intact, so it had clearly been opened from the underside if indeed the perfume was ever in there from the onset and reading all of your reviews I have grave doubts. I have sent photographic evidence as requested by Parfum Dreams and Royal Mail said they would have to lodge a claim with them. I can't help wondering is all this just a ploy to extract money from people. I've just sent them another email today because they'd apparently passed it over to the department that dealt with this type of thing, but still no response. If I were you, I would avoid this company like the plague!”
“I bought Lady Million and it most definitely is a fake. I can’t even use it as room spray. Don’t take the chance from this company stick with a reputable one.”
“Horrible customer service!!! The worst! They don’t reply to mails, it’s awful to get through the phone and even if you get through they’re not helpful. They gave me USED products. Dirty and swatched.”
“Same old story unfortunately. Wish I had read the reviews before ordering.
Aftershave has not arrived. Order was paid 15 days ago. The courier tracking number they sent is not recognised. They have not responded to my emails and their automised customer service number leaves you hanging and then cuts you off.
Horrible feeling I've been scammed.”
“If I could give this company zero stars I would.
I ordered a perfume from them almost a month ago and it hasn't arrived. I have emailed their customer service several times but they are ignoring my emails and they don't pick up the phone either.
I am now having to go through my bank to request a chargeback.
Don't trust this company with your money!”
“It I could give 0 I would.
Tried to buy Gisada at a very cheap price but my bank alerted me that this could be fraud.
I tried ringing their number but with no joy.”
“I received my order on 27th April which was exactly the date given.
I was a little worried that it wouldn't be genuine after reading so many bad reviews ( read after I'd ordered )... was delighted with my Sisley perfume.. and very well packaged 📦 👏”
“FRAUD!!! RUN!!! The worst marketplace I ever used! They didn’t inform the merchant that I had returned the 743 $ purchase so that I keep receiving invoices.
When I called parfums dream (5 times over the past 6 weeks) each time they recognize that they see my return and promise to inform the merchant and they don’t. They don’t even update my account with the status « products returned ». It’s a fraud to have this type of market place operating”
