“In May I received an eyeshadow pallet, the shadows were all broken! They asked me to return the pallet and would proceed to return the money when they received the pallet. They have been in possession of the eyeshadow pallet since the 3rd of June and have not yet returned the money to me. Right now, I have no pallet, no money, no answer.”
“I ordered shampoo from parfumedreame;
Spécifique Dermo-Calm
Bain Riche by Kérastase, having previously been purchased from my local pharmacy,so I know the shampoo, but what i got from parfumdreams was not the same product at all, sure the packaging was identical but that is the only thing that was,this shampoo left my hair feeling greasy and very dry,Definitely not the Same Shampoo as I have already said I have used this shampoo several times before only difference been it was from my local pharmacy and it always left your hair feeling clean. Parfumdreams site dose not seem to have a complaint section,I wonder why? Very disappointed with shampoo received”
“they didn't send my order with the correct address to DHL, (in the invoice my address was right). I call their customer service in Spain they doesn't care, and doesn't want to do anything about it. I call the customer service in Germany they also didn't care (I was paying the call), and said that the mistake was mine (even if the invoice had the right address)
It was just a simple email that they could send to DHL fixing THEIR mistake. Now DHL wants me to pick up the order 15km away from my house (I don't have the means to go there), I just wanted my internet order delivered to my house. Now I don't even know if I will get my money back, no one answers my emails, is just too frustrating when you are not rich, and try to invest something for yourself but people treat your money like nothing.”
“Terrible experience. Order was 3 weeks late and it contained only one item out of four. Didn’t contain receipt. Even though package arrived undamaged and it was obvious that it was warehouse mistake ParfumDreams blamed it on DHL and requested to make insurance claim. Customer service unhelpful and very poor in general.”
“Delivery 2 wks late to then be told by supervisor it was at export and told over phone it was lost and they couldn’t find my address and i would not get a refund for 28 days! Do not use this company!”
“Paid £62. 95 for perfume, it did,nt arrive. Tried to contact them several times. They claim they have a signature from me. Absolutely not correct. Have informed them that no one in UK actually signs for parcels during covid 19. Have got to raise a dispute with visa company. Buyer be aware, would certainly never recommend this company to anyone. Peter.”
“One item out of 4 arrived 20 days later than stated. For 3 items missing they asked to make a claim to DHL while the box arrived undamaged. If they claim for what they didn’t ship it is insurance fraud. Terrible terrible experience with custom service and this company.”
“Ordered perfume for my girlfriend for our anniversary, for it to not arrive and her not have an anniversary present. I spoke to customer service and they are replying to me saying it has been delivered and will have to open a “serious” investigation onto this claim. Making out as if I’ve received and playing them for another. Awful service, feeling robbed and will never shop again here”
“WORST SHOP EVER... I made an order on the 29th of March. Only on 4th of April, I got an email that some items from my order aren’t in stock and will be available again between 5-10 days. Considering the fact, that on the website there was absolutely NO INFORMATION about it, it’s just unfair to take my money first. I expect to have my order in 1 week as you promise! ONLY yesterday, 5th of June, after more than! ONE MONTH! I got an email that my order was dispatched to a post office. HOW THIS CAN EVEN HAPPEN?! Why you don’t communicate to your customers that it takes longer with an option to cancel the order? Why when I call your customer service I literally hear: “It’s not 5 months of waiting, it’s fine”? Not even apology or empathy, but just: “We cannot do anything about it”. Do you think that it’s a good way of handling your customers? Especially when there is a crisis going on? Already wrote everywhere I could that no one ever should order anything from you, cause it’s not worth it.”
“Paid £93.90 mid April. Was told there was a delay. Now June 2nd and have received nothing. Have phoned and emailed. Nothing. Am going to open a dispute with PayPal tomorrow if I don’t hear.
Adding a photo is a joke - what of?”
“I’ve received only 2 items of 4. After two mails I’ve got the answer they don’t make refunds (£85) because this is the fault of DHL. It looks some kind of fake company.”
“Please beware, this is a scam, I wish I could put 0 stars. it is a real joke but one thing for sure cheap things are very expensive. do not buy from them.”
“Terrible!! The worst company i’ve ever seen! i’m trying almost for a month to get my delivery and nothing! i’ve contacted them several times and i never got an answer! they will never contact you back”
“Nothing is ever in stock. I ordered 4 different items and did 2 different orders. They write you an email that they will have it within 5-10 days. 3 weeks pass and they dont bother contact you.
AVOID!!!! You will never receive it because they dont have anything in stock.”
