“Very happy to be able to order a pashmina in the exact colour I want and very easy to do. I would have appreciated an email acknowledgement of the order, i knew it was going through as the money had been debited from my bank. looking forward to enjoying it when it is ready.”
Thanks for this Amanda - we have been made aware of confirmation order emails not being received by customers - this has now been identified and we've managed to fix the issue - thank you for raising it - hope you enjoy your custom-made pashmina :)
Kind regards
Sarah
P&W Customer Support
“I had to change the delivery address to ensure I got the item in time Communication was excellent and the service was great. I am really happy with the pashmina and it is just the right colour. Thank you for a great service.”
“Would have been very good except that package was a gift for my wife and when delivered it had "pashmina..." address and name on outside of parcel thus spoiling the surprise!”
“There's a greta selection of colours, was able to find a good match to the dress I purchased for my wife. Really pleased; item arrived very promptly. Will definitely use them again!”
“I ordered two purple Italian pashminas, I felt that the quality of the items were not worth the price even with the discount I wish now that I'd just gone to the shops to buy them.
I will not be ordering again.”
“I was looking for black pashmina's for my bridal party - I was disappointed not to find them at the 3 major department stores I shop at. I searched the Internet and found Pashminas and Wraps. I was hesitant to order because the order would be shipped from the UK and I have recently had several bad experiences ordering from other overseas countries. I was desperate and decided to give them a go. It did take a little longer to receive them and I did panic because of my previous experiences with other companies. However, I emailed Pashminas to express my concern and within an hour I received a response from Daniel at Pashminas assuring me it was in transit. Several days later I checked on the order again and once again received an immediate response from Daniel telling me I should receive it the next day - which I did! The pashminas are beautiful and exactly what I wanted! I would order from them again and will recommend them to others. Just be sure to allow several additional days to receive them.”
Hi Lyndsay. I am so sorry to hear this - I am going to arrange for my colleague to contact you this morning and trace down your order for you - We have been made aware of an issue over the weekend with the US postal service taking longer than stated to deliver orders within the US, so we are looking to get this addressed straight away. Thank you for bringing it to our attention.
And again, apologies for the slight delay.
Kind regards
Sarah
“I loved the various color options and just by looking at them online I loved them. The pricing is good for the purchase. The only thing is it is taking longer than what I thought to receive my order.”
Hi Cassandra. Thank you for the review and I am sorry to hear your delivery is taking a little longer than expected. We have been made aware of an issue over the weekend with the US postal service taking longer than stated to deliver orders within the US, so we are looking to get this addressed straight away for all US customers - Thank you for bringing it to our attention. I am going to arrange for my colleague to contact you this morning regarding this and we will help trace down your order for you.
And again, apologies for the slight delay.
Kind regards
Sarah
“The delivery was very fast and I am very impressed with the pashmina itself. For what you pay the quality is amazing and is just what I needed! Will certainly use this company again!”
