Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.89

4.9 Rating 149 Reviews

97 %

of reviewers recommend Patch & Purr

Company Reviews

Metrics

4.9

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Patch & Purr 5 star review on 1st November 2021

Anonymous

Anonymous // 01/01/2019

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“They were very thoughtful caring and compassionate and made a very difficult time bearable. They truly went above and beyond.I cannot recommend them highly enough.”

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Posted 3 years ago

“Thank you Patch and Purr for the care that was taken in handling the cremation and return of my dogs ashes in this difficult time. Would recommend them to anyone.”

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Posted 3 years ago

“When we knew it was time to let our girl go it was a Friday night. I went online to get a quote and make arrangements and it was all organised within the hour. The next day the representative from Patch and Purr came and was lovely. She gave us all the time we needed to say goodbye and explained the process. They also arranged that our girl was picked up to be cremated and the ashes returned. We would recommend P&P to anyone who needs to say goodbye to their fur baby.”

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Posted 3 years ago

“Was not happy with service.was supposed to be delivered on certain day did not arrive had to call to reschedule”

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Posted 3 years ago

Hi Nicole, We are sorry for the delay in returning Buddy home to you. Unfortunately, our driver was involved in an accident and our priority was the safety of all involved at that time. Our team endeavoured to contact you and organise to bring Buddy home to you as soon as we could. Again we apologise for the impact this had on you and your family.

Posted 3 years ago

“Very compassionate, caring and personal service. The kind words during the home delivery made a big difference on the return of the ashes of our very much loved, and now missed girl. Thank you Patch & Purr team.”

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Posted 3 years ago

“I recommend this company for your loved fur babies . There services are beautiful,I’m glad I chose patch and purr my Xena is with me forever cremated with love ❤️”

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Posted 3 years ago

“Honestly hand on heart have to say the team at P &P are amazing. I was very stressed about the process of cremation and the loss of my beloved TimTam. Lyn was amazing and even offered grief counciling because I was struggling with the loss of my baby girl. The team actually cares for you and your pet. I’m so thankful to have such a great service in Sydney like this. Thanks for treating myself and my cat with respect. ❤️💕❤️🐈‍⬛🐈‍⬛😻”

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Posted 3 years ago

“We had a wonderful experience. The paw prints and lock of hair were unexpected but beautiful momentums. Prompt service and quality products I would recommend Patch and Purr to anyone”

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Posted 3 years ago

“So professional and caring, thank you for making a very sad time so much easier and providing us with beautiful keepsakes!”

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Posted 3 years ago

“Very happy with P&P, the memorial to our beloved dog they put together was just beautiful”

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Posted 3 years ago

“Every person I dealt with at Patch and Purr was kind and compassionate at what was a very difficult time for us. They treated my dog's ashes with the same respect and love that I would have and reassured me and comforted me when I cried. I could not recommend them highly enough”

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Posted 3 years ago

“5 star service at such a crucial time, thank you!”

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Posted 3 years ago

“Thank you for sending your gracious response so promptly. I asked for everything , If only I had known earlier ...”

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Posted 3 years ago

“Highly recommend”

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Posted 3 years ago

“Thank you for your kind thoughts and consideration on the lose of Mumcat and Rocky.”

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Posted 3 years ago

“Genuinely sympathetic, understanding and caring people at Patch and Purr. Communication and arrangements are all very well managed. Patch and Purr worked seamlessly with our vet arriving at our home when they needed to be there. In the circumstances with inconsolable children their attention to our needs was greatly appreciated. I have no hesitation in recommending Patch and Purr in your time of need!”

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Posted 3 years ago

“On 7 August 2021 I lost my beloved horse Costa who had been in my life for 26 years and was 30 years of age. The trauma of losing him I cannot describe. I just want to say a heart felt thank you to you all, especially Ana for being so caring and Wayne for treating my boy with so much dignity and respect and returning him to me, to be with me forever. Wayne also took into his care my beloved Great Dane, Armstrong, three years ago and showed the same care to him also. I cannot recommend Patch and Purr enough to care for your beloved pet.”

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Posted 3 years ago

“Really appreciate the kindness and care Patch and Purr have shown our family, losing our beloved cat was the hardest thing we have gone through. Even through lockdown Patch and Purr took care of our kitty and delivered her in person to our home. Patch and purr have gone above and beyond to provide kindness in the most harshest times. The package provided had included complementary grievance counselling, which helped very much. Thankyou Patch & Purr team for the kindness you’ve shown and the after care support you’ve provided to ensure we went through a gentle process of grievance and acceptance.”

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Posted 3 years ago

“Staff were very friendly and my fur friend arrived very promptly. Products were very nice :) thank you patch and pur”

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Posted 3 years ago

“Recently our family lost a dear Cat Gypsy and Patch and Purr were recommended to us. This is the first time we have used a service such as this and Ibcan not fault them , they very respectful in our time of grief. We highly recommend them Thank you Patch and Purr”

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Posted 3 years ago

Patch & Purr is rated 4.9 based on 149 reviews