Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend the services of the team at Patch and Purr. Everyone that I spoke too via phone or email were very comforting, kind, reassuring and understanding throughout the process of our furbaby's cremation. So grateful for everything you've all done for myself and my family during this difficult time. Our Simba is home now and we feel complete again ♡”

Helpful Report

Posted 2 years ago

“The urn is perfect. Service was outstanding.”

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Posted 2 years ago

“The staff at Patch & Purr were extremely empathetic and professional and were a pleasure to deal with. Upon getting my little Charlie back I was really pleased with all the thoughtful little touches I received along with him. Thankyou again 😊”

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Posted 2 years ago

“Patch & Purr were very easy abs lovely to deal with. Turn around times for cremation were quick and product very nice as advertised. Highly recommend for a smooth and efficient service.”

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Posted 2 years ago

“easy to deal with - took care of everything. the only thing I would suggest is ask the client for a photo - so when the memory box comes back it has a photo.”

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Posted 3 years ago

“There is no word I can use to describe Patch and Purr that would come close to outlining how beautiful Patch and Purr is. In your hardest time of grief, Patch & Purr are there for you. They will treat your family, and your furbaby with the most absolute highest level of diligence and compassion. My baby unexpectedly passed during the night, my family was lost, we didn't know what to do until we found Patch and Purr's 24-hour line. Within seconds, we were connected to a representative who advised us through steps we need to take, and the operator even scheduled for Patch and Purr to come out the very next morning as soon as possible. When I had my furbaby picked up by Nick, he was more than compassionate and caring, he was patient, allowing us to sit and say goodbye to our loved one as well as also showed his own affection to my furbaby. He was prompt, and his quick response during that morning took a massive weight off our shoulders. We were able to track our furbaby every step of the way during the whole time she was with Patch and Purr as they have a unique tag that was linked to her. Patch and Purr were more than respectful during the cremation process and are committed to their moral obligations and promises. The team at Patch & Purr really do live by their promise of treating your fur baby as if they were their own. I can’t thank Jake enough for taking care of my baby during the cremation process. We received our furbaby’s ashes back today, Kelsie who brought our baby back to us was amazing. She kept us informed of her estimated arrival and continued to update us until we met with her. She was very compassionate and loving. Patch and Purr from pickup to handing our baby back to us continued to uphold the highest level of care and respect. We spent some time looking for the best place we could find to take care of our furbaby and believe we found it at Patch and Purr. They were extremely transparent and more than reasonable with their pricing. To be honest after her sudden passing we were a mess and Patch and Purr helped us in more ways than we are able to properly express. This is truly a wonderful business that helped us during our most vulnerable time so thank you Patch and Purr to you and your entire team.”

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Posted 3 years ago

“Losing our kitten to Covid did not feel real, it was raw, overwhelming and desperately sad. The decision of what to do with her little body seemed unreachable. Patch and Purr took the time to talk me through the options, showed nothing but empathy and understanding, and made sure I was aware of every stage of the process (thank you, Renae). When delivering the ashes, I could barely put one foot in front of the other. Nick literally helped every one one of those steps it took me to reach out and hold her ashes. I cannot thank the team enough for their kindness, softness and professionalism. 🙏🏻”

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Posted 3 years ago

“Patch and Purr are such a respectable company. I've used their services twice now and each time they have demonstrated amazing service. They were so kind and thoughtful making every step of the hard process that much easier. They provided such an amazing experience going above and beyond my expectations and have amazing staff who are so caring and gentle. The memorabilia they provided was so sweet and beautiful. During these especially hard times they provided me and my family such amazing support and service. Thank you Patch and Purr.”

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Posted 3 years ago

“Perfect to deal during the whole process.”

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Posted 3 years ago

“After losing our boy tragically, Patch and Purr were amazing and catered to our needs. Thank you for your compassion and care during what was a very sad time for our family.”

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Posted 3 years ago

“Very helpful and sensitive during a difficult time thanks”

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Posted 3 years ago

“Efficient service”

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Posted 3 years ago

“Had such a beautiful experience with Patch and Purr after losing my little petal of 16 years. Everyone was so kind and empathetic from the first call I made to advise them of my order right up until it was hand delivered to my door. Gorgeous hand written notes were left with my order to let me know they too were grieving for me. They constantly called to let me know of the progress of my order and adhered to every custom request I made. I was shown nothing but compassion and empathy in a time of great sadness and it made my loss a little easier to get through. It is clear to me why they do what they do and I am so grateful that people like them exist.”

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Posted 3 years ago

“They were very thoughtful caring and compassionate and made a very difficult time bearable. They truly went above and beyond.I cannot recommend them highly enough.”

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Posted 3 years ago

“Thank you Patch and Purr for the care that was taken in handling the cremation and return of my dogs ashes in this difficult time. Would recommend them to anyone.”

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Posted 3 years ago

“When we knew it was time to let our girl go it was a Friday night. I went online to get a quote and make arrangements and it was all organised within the hour. The next day the representative from Patch and Purr came and was lovely. She gave us all the time we needed to say goodbye and explained the process. They also arranged that our girl was picked up to be cremated and the ashes returned. We would recommend P&P to anyone who needs to say goodbye to their fur baby.”

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Posted 3 years ago

“Was not happy with service.was supposed to be delivered on certain day did not arrive had to call to reschedule”

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Posted 3 years ago

Hi Nicole, We are sorry for the delay in returning Buddy home to you. Unfortunately, our driver was involved in an accident and our priority was the safety of all involved at that time. Our team endeavoured to contact you and organise to bring Buddy home to you as soon as we could. Again we apologise for the impact this had on you and your family.

Posted 3 years ago

“Very compassionate, caring and personal service. The kind words during the home delivery made a big difference on the return of the ashes of our very much loved, and now missed girl. Thank you Patch & Purr team.”

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Posted 3 years ago

“I recommend this company for your loved fur babies . There services are beautiful,I’m glad I chose patch and purr my Xena is with me forever cremated with love ❤️”

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Posted 3 years ago

“Honestly hand on heart have to say the team at P &P are amazing. I was very stressed about the process of cremation and the loss of my beloved TimTam. Lyn was amazing and even offered grief counciling because I was struggling with the loss of my baby girl. The team actually cares for you and your pet. I’m so thankful to have such a great service in Sydney like this. Thanks for treating myself and my cat with respect. ❤️💕❤️🐈‍⬛🐈‍⬛😻”

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Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews